"The Pestana Carlton is in a great location for strolling down to the centre of Funchal or towards the Lido area in the other direction. There are res ... " More
25 Mar 2024 by GuestServices
Dear Carol,Thank you so much for taking the time to share your experience at Pestana Carlton. We are thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring Funchal.It's fantastic to know that you appreciated the cleanliness of our hotel and the bright, airy rooms with their beautiful views. We're delighted that you found our breakfast selection to your liking, especially the omelettes made to order and the local pastries.Your kind words about our facilities and our team are truly appreciated. Providing a pleasant atmosphere and excellent service are our top priorities, and we're glad to hear that we succeeded in making your stay enjoyable.We hope to have the pleasure of welcoming you back to Pestana Carlton in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.Warm regards,Maria da Paz Garcia General Manager
15 May 2023 by Pestana Carlton Madeira Hotel
Dear Mrs. Carol, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira.Best regards, Maria da Paz GarciaGeneral Manager
7 May 2019 by Sara Veríssimo
Dear guest, Thank you for you evaluation. Kind regards, Sara Veríssimo - Unit Supervisor
12 Mar 2018 by Sara Veríssimo
Dear Carole, We are very proud of the compliments about our Hotel, services and team. Hope to have the pleasure of welcoming you back at Pestana Carlton Madeira in a near future. Kind regards, Sara Veríssimo - Unit Supervisor
31 Aug 2017 by Sara Veríssimo
Dear guest, Thank you for choosing Pestana Carlton Madeira. With regards to the comments about our Food and Beverage services, please note that the aplicable prices are the adequate and suitable to our offer, as a five star Hotel. Kind regards, Sara Veríssimo - Unit Supervisor
24 Jul 2017 by Sara Veríssimo
Dear Kim, Thank you for taking some time in posting a review about your last stay at Pestana Carlton Madeira. We hope you had The Time of your Life with us! Kind regards, Sara Veríssimo - Unit Supervisor
27 Feb 2024 by Pestana Carlton Madeira Hotel
Sehr geehrte Frau. Manuela,Im Namen unseres gesamten Teams im Pestana Carlton Madeira möchten wir Ihnen dafür danken, dass Sie sich die Zeit genommen haben, uns Ihr positives Feedback zu geben. Ihre Meinung ist entscheidend für uns, um unseren Service weiter zu verbessern und die Bedürfnisse unserer Gäste zu berücksichtigen.Es war uns eine große Freude, Sie als Gast zu haben, und wir freuen uns darauf, Sie wieder im Pestana Carlton Madeira begrüßen zu dürfen.Mit freundlichen Grüßen,Maria da Paz GarciaGeneral Direktorin
12 Jan 2024 by Pestana Carlton Madeira Hotel
Dear Mr. Jaime,We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Carlton Madeira for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, Maria da Paz GarciaGeneral Manager
8 Oct 2023 by Pestana Carlton Madeira Hotel
Dear Mr. Heinrich,We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Carlton Madeira for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Maria da Paz GarciaGeneral Manager
19 Sep 2023 by Pestana Carlton Madeira Hotel
Caro Sr. Gonçalves do Vale,Em nome de toda a equipa do Pestana Carlton Madeira, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-lo como Hóspede e esperamos voltar a recebê-lo em breve no Pestana Carlton Madeira.Cordialmente, Maria da Paz GarciaDiretora Geral