6.5.2024 Laura Bolzoni
Dear Peter, thank you for being our guest and for taking the time to post your review. We are really sorry to learn that the overall experience was not totally up to your expectations. Your comments have been shared with the relevant management team and will certainly help us to improve our future guest experience. As to the billing issue, authorization request taken at check in time are released automatically within up to three weeks after check out. If you require additional assistance, feel free to contact the hotel directly.Looking forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office