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Sofitel Agadir Royal Bay Resort

5.0 star property

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Photo gallery for Sofitel Agadir Royal Bay Resort

Suite, 1 King Bed, Terrace, Ocean View (Privilege) | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Exterior
Outdoor pool, free pool cabanas, pool umbrellas
Suite, 1 King Bed, Terrace, Ocean View (Privilege) | Egyptian cotton sheets, premium bedding, minibar, in-room safe
3 bars/lounges, lobby lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Spa
  • Parking included
  • Room service

Explore the area

Map
Bp 226 Cite Founty P4, Baie Des Palmiers, Agadir, 80 007
  • Agadir Beach
    ‪5 min walk‬
  • Royal Palace
    ‪5 min drive‬
  • Golf Club Med les Dunes
    ‪11 min drive‬
  • Agadir (AGA-Al Massira)
    ‪34 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Ocean View (and Pool View)

Deluxe Room, 1 King Bed, Ocean View (and Pool View) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View (and Pool View)

  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Pool View

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Terrace, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Terrace, Pool View

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Villa, 2 Bedrooms, Ocean View

Executive Villa, 2 Bedrooms, Ocean View | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Executive Villa, 2 Bedrooms, Ocean View

  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View (and Pool View)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Balcony, Ocean View (and Pool View)

  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Twin Room, 2 Single Beds

  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Twin Room, 2 Single Beds, Pool View

  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 King Bed, Terrace, Ocean View (Privilege)

Suite, 1 King Bed, Terrace, Ocean View (Privilege) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 1 King Bed, Terrace, Ocean View (Privilege)

  • Sleeps 4
  • 1 King Bed

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About this property

Sofitel Agadir Royal Bay Resort

Luxury hotel on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Sofitel Agadir Royal Bay Resort's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Sofitel Agadir Royal Bay Resort offers 273 accommodations with minibars and a safe. Beds feature Egyptian cotton sheets and premium bedding. 139-cm flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Agadir hotel provides complimentary wireless Internet access. Business-friendly amenities include offices, desks and desk chairs. Additionally, rooms include free newspapers and complimentary bottles of water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a health club and a steam room.

Children aged under 9 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

SPA Sofitel has 4 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a steam room and Turkish bath/hammam. The spa is open daily.
Our customers tell us that they enjoy the room service at Sofitel Agadir Royal Bay Resort. During your stay, you're just a quick walk from Agadir Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 4 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include 4 restaurants, a coffee shop and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with facials, body treatments or body wraps at SPA Sofitel
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym and a steam room
  • Just a 2-minute drive from Casino Le Mirage and a few minutes from Stade Al Inbiaate
  • Airport pick-up shuttle service available for a fee
Sofitel Agadir Royal Bay Resort offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

A business centre, 6 meeting rooms, and coworking spaces are available. A nightclub, a steam room, and spa services are also featured at the luxury Sofitel Agadir Royal Bay Resort. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Self parking and valet parking are free. A complete renovation of Sofitel Agadir Royal Bay Resort was completed in January 2024.

Smoking is allowed in designated areas at this 5-star Agadir hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.
ZAYTOUNE – This buffet restaurant serves breakfast and dinner.
THE SQUID – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
LA VOILE BLANCHE – This poolside restaurant specialises in Mediterranean cuisine and only serves lunch. A children's menu is available. Open daily.
Le Riad – This lobby lounge specialises in local and international cuisine. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Soul restaurant – This theme restaurant specialises in Moroccan cuisine. Reservations are required. Open daily.
Late-night fare is available from 24-hour room service.

Languages

Arabic, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle (surcharge)
  • Free self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 20 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • LA VOILE BLANCHE
  • Le Riad
  • Soul restaurant
  • THE SQUID
  • ZAYTOUNE

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Designer stores
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Pro golf lessons
  • Shopping
  • Steam room
  • TV in common areas
  • Water sports equipment

Family friendly

  • Baby toys
  • Children's toys
  • Free children's club
  • Free cot
  • In-room babysitting
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Business services

  • 6 meeting rooms
  • Business centre
  • Conference centre
  • Coworking space

Outdoors

  • Beach towels
  • Free pool cabanas
  • Garden
  • On the bay
  • On the beach
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Grab bar in shower
  • Lift
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 139-cm flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 150 per accommodation, per stay
  • A tax is imposed by the city: EUR 2.63 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 per person
  • Airport shuttle fee: EUR 40 per vehicle (maximum occupancy 7)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Sofitel Agadir Royal Bay Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sofitel Agadir RoyalBay
Sofitel Agadir Royal Bay Resort
Sofitel Royal Bay Resort
Sofitel Agadir Royal Bay
Sofitel Royal Bay
Sofitel Agadir Royal Bay Hotel Agadir
Agadir Sofitel
Sofitel Agadir Royal Agadir
Sofitel Agadir Royal Bay Resort Hotel
Sofitel Agadir Royal Bay Resort Agadir
Sofitel Agadir Royal Bay Resort Hotel Agadir

Sofitel Agadir Royal Bay Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 227 out of 569 reviews
Rating 8 - Good. 194 out of 569 reviews
Rating 6 - Okay. 81 out of 569 reviews
Rating 4 - Poor. 43 out of 569 reviews
Rating 2 - Terrible. 24 out of 569 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, lovely staff. Highly recommend!
Beautiful hotel, lovely staff. Highly recommend! On the beach, huge pool area, sunshine in all areas, gorgeous lounge. Comfortable rooms with robes, slippers, nice shower and such a lovely bed.
Stayed 1 night in Dec 2024

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, comfortable lovely hotel
Such a beautiful hotel, had a lovely stay. I was working remotely and it was a beautiful setting, gorgeous pool, the bed was so comfortable, lovely shower and the staff were fabulous and could not do enough. Highly recommend!
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to switch off for a few days
Had a great, relaxing time. The interior courtyard is fantastic and the pool area was tranquil. We did stay towards the end of November and beleive it was quieter than the usual season, which certainly helped with the peacefulness. The concierge team were incredibly helpful, Ayoub provided some fantastic assitance and the front office team were also incredibly helpful and pleasant. I didn't quite catch her name but it may have been Soumia? We did find that there were very limited vegan options so had to eat away from the hotel for most meals
Stayed 3 nights in Nov 2024

6/10 Okay

Muhammad

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Terrible check-in and check-out
Checkin took ages. We were there at about 1pm and didnt get our rooms till after 4pm! The hotel itself was very good with lovely views of the sea and the breakfast was amazing! Check-out again took ages and our credit card deposit wasnt returned either, due to some fault in their system.
Stayed 2 nights in Nov 2024

10/10 Excellent

Bravinthy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd requested connecting rooms at the hotel a week before but on arrival, this wasn't arranged. However, the receptionist and her manger worked as quickly as they could when they realised my children were very young and that it was necessary. We were really happy with how graciously and quickly it was handled.
Stayed 4 nights in Oct 2024

10/10 Excellent

Max

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went in October as a family of three with a 2 year old staff we’re all so kind and friendly the whole week. Welcomed with Moroccan tea which was delicious. The weather was perfect not too hot but still warm enough to lie out. The sunbeds are so comfortable like big double beds and spaced out so it feels like a more chic resort. Towards the end of our week was half term and it became a little more challenging to get a bed as the hotel was busier but we still found somewhere to sit. Cool is cold but we didn’t mind that especially when it’s so warm. Fresh towels everyday. Mostly French people staying in the hotel it was a very calm and relaxing vibe. Drinks were the same price as a city in the UK as was food. Breakfast and dinner were included for us and both delicious lots of variety, very fresh and no upset tummies. We asked to be moved to a run with a balcony or patio as we booked without by mistake and with a toddler needed somewhere to sit in the evening, the staff got us moved which was really kind. Lovely little biscuits and coffee in your room and water everyday. We didn’t use room service I’m not sure this is even available. Beach was lovely a lot of local schools using it for sports which we liked it was nice watching local children enjoy some football. Local shops have some basic bits but I’d bring everything you need. Robes, slippers, soap all in the room. If you want a “fly and flop” and not too bothered about seeing actual Morocco this is a great option.
Stayed 7 nights in Oct 2024

8/10 Good

Kiranjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Umar

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, the bed was comfortable and the rooms keep noise out. Nice bathroom. ( rooms did vary, some rooms had been modernise, whereas others did not). Staff were very accommodating, our initial room had an ocean view but was next to the next hotel which is having construction done on it. We explained that we had a baby and it was impacting his sleep, they transferred us to a new room as soon as one became available. The new room was more morden. Staff were really friendly and went the extra mile to greet my baby and speak with him. Both breakfast and dinner were really nice. ( good quality, fresh food with plenty of options). At dinner drinks are not included ( soft drinks as well as water ) which was disappointing. Overall really enjoyed our stay, would come back again.
Stayed 7 nights in Sep 2024

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Ekram

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we got there the staff were incredibly welcoming and professional! They gave us a personal check-in the beautiful riad setting lounge. Mehdi and Soumaya were superb they offered us drinks whilst checking-in. I would also like to point out that the staff were very professional warm and delightful. The concierge staff were excellent and always ready for a helping hand. Ayoub was such really helpful, funny and good with the kids. The pool staff were also excellent and always warm and smiling around the pool. The food was great and always fresh. The room service was immaculate. Abderrahman was really helpful and always had a lovely smile when coming to the room. Last but not least all the housekeeping was always on point and cleaning the room daily with all the accessories replaced. All in all this hotel was a delightful stay, definitely a 5 star service. Lastly Rachid the the GM was also a very friendly and professional Manager, always willing to listen and help. Would definitely recommend this hotel and look forward to going back in the future.
Stayed 7 nights in Aug 2024

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Steve

Stayed 7 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a Magical Place
Great location on the beach. Very spacious everywhere on the property with large clean pool and easy access to the beach. The rooms are spacious and comfortable. The food is delicious. All the staff are the true highlight of this place. Will definitely stay here again!
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a Magical Place
Great location on the beach. Very spacious everywhere on the property with large clean pool and easy access to the beach. The rooms are spacious and comfortable. The food is authentic diverse and delicious. The staff from concierge to check in to restaurants are the true highlight of this place. Will definitely stay here again!
Stayed 4 nights in Aug 2024

10/10 Excellent

Abdelrazzak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing lobby and architecture. Excellent staff but very bad concierge services
Stayed 3 nights in Aug 2024

4/10 Poor

Rob

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel unfinished. Work being carried out whilst there. Facilities advertised not available or even complete. Some staff were excellent however the managers were not. Appalling in fact. I feel Like I have spent a considerable amount of money on a service that was lacking in almost every department. Rooms were clean, but not stocked with the necessities.
Stayed 7 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

2/10 Terrible

Ismail

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience
Stayed 1 night in Jun 2024

4/10 Poor

Leonid, London

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The reception staff during the night is absolutely useless.
Stayed 2 nights in Jun 2024

8/10 Good

Peter, Canterbury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great and overall appearance but let down by some issues. A faulty lift, ants in room faded and stained carpets in corridor,irratic maid service in room only sometimes getting water & chocolate?
Stayed 5 nights in Feb 2020

6/10 Okay

Susan

Disliked: Property conditions & facilities
You are paying for the name Sofitel
Staff are lovely, but the place needs a serious renovation. The food is cafeteria food at 4 star hotel prices. Worst pizza I have had in my life. Mattress must be decades old as it was very uncomfortable. Not worth the price.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff, clean and perfect for family. I enjoyed staying there and I’ll in the future :)
Stayed 1 night in Oct 2019

10/10 Excellent

A T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sofitel Royal Bay Resort - A five star experience
We stayed at the Sofitel Agadir Royal Bay Resort from 24th Sep to 28 Sep and had a fantastic time. This was made possible by lovely hotel staff, in particular, Sara, the Customer Relations Manager who upgraded us to a magnificent room which was thoroughly cleaned and properly set up, baring in mind that I had an 18month old and I am very strict with hotel cleanliness. The staff on reception, at every restaurant were very friendly and welcoming, never hesitated to help and go out of their way to make our stay as comfortable, enjoyable and as safe as possible. We thank them dearly for making this happen. For our fellow travellers who are reading this review rest assured that the staff are friendly, hotel is of a very high standard, free WiFi everywhere, restaurants are fabulous, very child friendly, the pool area is of decent size, kids pool always had warm water, security is paramount, checks at gates and entry, hotel has a VIP night club for party goers, shisha spot for casuals and varied entertainment everyday of the week, Moroccan night of Fridays not to be missed. Overall we had a five star service and we thank the hotel staff for this. Finally, couldn’t finish without mentioning chef Zouhaer Hicham who does one of the best tagine dishes I have ever eaten, you have to taste it to believe it, so if you are still in doubt, rest assured that Sofitel Royal Bay Resort will give you a five star service. Many thanks for all who made it happen
Stayed 4 nights in Sep 2019

4/10 Poor

Inmate, London

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
2..3 star service marketed as 5 star. Made to feel like a prisoner by security every time we entered. We had water and food confiscated by security (apparently it’s prohibited for our safety as they claim they would be responsible if we fell sick from eating outside food on their premises - nothing to do with the hotel’s own food availability at massively inflated prices). Security demanded to know our room number so they could search our room for more food. This caused about €40 of food to spoil. All this policy guaranteed is that we would not eat in the hotel’s restaurants. Every time we came back into the hotel the security would demand our room number despite having seen us leave the hotel earlier. Showing a room key card wasn’t enough. Housekeeping comes to the room not less than 4 times throughout the day to do the job that would normally be done in one visit in any other hotel. One visit to collect towels, one to make the bed, one to place new towels and one to driver complementary water and a chocolate. Some of these were routinely missed (the water and towel delivery) and needed to be chased multiple times per day. Housekeeping staff generally had a hard time communicating in English. The room cleanliness was poor. Vents were choked with dust, the bathroom fogged window to the bedroom covered in water streaks. Dirt in corners of the room and windows, on top of door sliders. There was minimum attention to detail when it comes to cleaning.
Stayed 6 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 11 nights in Sep 2019