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Urban Hotel Aix-les-Bains, BW Signature Collection

3.5 star property

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Photo gallery for Urban Hotel Aix-les-Bains, BW Signature Collection

Indoor pool, open 9:00 AM to 9:00 PM, pool loungers
Indoor pool, open 9:00 AM to 9:00 PM, pool loungers
Premium bedding, in-room safe, desk, blackout curtains
Reception
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Hot tub
  • 24/7 front desk
  • Pool
  • Parking available
  • Room service

Explore the area

Map
1 Avenue De Marlioz, Aix-les-Bains, Savoie, 73100
  • Grand Cercle Casino
    ‪4 min walk‬
  • Thermes Chevalley
    ‪10 min walk‬
  • National Thermal Baths
    ‪17 min walk‬
  • Chambery (CMF-Chambery - Savoie)
    ‪15 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking (with Single Sofabed;with Sofabed)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Non Smoking (with Single Sofabed;with Sofabed)

  • Sleeps 5
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed) | Premium bedding, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Comfort Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About this property

Urban Hotel Aix-les-Bains, BW Signature Collection

Hotel with a fitness centre, a quick walk to Grand Cercle Casino
This smoke-free hotel features an indoor pool, a fitness centre and a sauna. WiFi in public areas is free. Other amenities include Access to hot tub, a fridge in a common area and a business centre.
Urban Hotel Aix-les-Bains, BW Signature Collection offers 62 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Urban Hotel Aix-les-Bains, BW Signature Collection, you're just a quick walk from Congress Centre. Enjoy features like free WiFi in public areas, plus an indoor pool and a gym.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute walk from Grand Cercle Casino and 10 minutes on foot from Thermes Chevalley
  • Cats and dogs welcome for a fee (restrictions apply)
As a guest of Urban Hotel Aix-les-Bains, BW Signature Collection, you'll find an indoor pool, Access to hot tub, a sauna, and a fitness centre. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. Event space at this hotel measures 377 square feet (35 square metres) and includes conference space. The business-friendly Urban Hotel Aix-les-Bains, BW Signature Collection also features multilingual staff, dry cleaning/laundry services, and room service (during limited hours). Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Urban Hotel Aix-les-Bains, BW Signature Collection was completed in March 2019.

This 3.5-star Aix-les-Bains hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (EUR 13 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 19 for adults and EUR 10 for children

Things to do

  • Bicycle rentals
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 377 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Sunday, Monday and Wednesday:
  • Restaurant

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 100 per day
  • A tax is imposed by the city: EUR 1.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19 for adults and from EUR 10 for children
  • Covered self-parking fee: EUR 13 per night (in/out privileges)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Spa fee: EUR 12 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This hotel will place an authorization for the total of your stay for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 9:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Agora Aix-les-Bains
Hôtel Agora Aix-les-Bains

Urban Hotel Aix-les-Bains, BW Signature Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 122 out of 264 reviews
Rating 8 - Good. 93 out of 264 reviews
Rating 6 - Okay. 27 out of 264 reviews
Rating 4 - Poor. 11 out of 264 reviews
Rating 2 - Terrible. 11 out of 264 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent and clean hotel
The staff is kind and the facilities are well maintained. It is a suitable facility for business trips. If there is anything to improve, the breakfast buffet lacked fresh vegetables, and the Internet service was unstable when Wi-Fi was used in the room.
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here. Florent at reception was a wonderful host and told us all we needed to know to make the most of our stay. The room was gorgeous and we had a brilliant night’s sleep. Will definitely stay here again. Thank you for such a lovely stay!
Stayed 1 night in Sep 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to everything. There are plenty of restaurants near by, and supermarkets. My only complaint is that you have to pay extra (16 Euro per person) to use the pool or the spa.
Stayed 5 nights in Jun 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

ANIRUDH REDDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel with value for money.
Stayed 3 nights in May 2024

2/10 Terrible

Stuart

Business traveller
Disliked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

SHIN JUH

Stayed 1 night in Sep 2022

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel in decent location for the centre of town. Nice spa facilities too.
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
only drawback was difficult car parking
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, very good shower, good breakfast, very secure parking. Only criticism, could not access BBC news, despite the fact it was included in the list of channels.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was recently renovated and the final result is very nice.
Stayed 2 nights in Jun 2019

10/10 Excellent

Bharatiben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Good location nice rooms good housekeeping overall but we didn’t get tea coffee sachets one at but when requested quickly provided Extremely helpful friendly staff Will come again to stay and recommend any time Thank u for looking after us
Stayed 2 nights in Jun 2019

8/10 Good

Pierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous sommes de passage à Aix-les-Bains et l’hôtel répond à nos attentes : situation centrale, chambre confortable offrant un plus avec piscine, sauna.
Stayed 1 night in Dec 2024

8/10 Good

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Nadia

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week-end à Aix les bains
Hôtel bien placé, parking souterrain sûr, espace détente magnifique : sauna + hammam + jacuzzi + piscine chaude, génial !
Stayed 1 night in Dec 2024

8/10 Good

Gaetan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Sibel

Stayed 1 night in Dec 2024

10/10 Excellent

fabienne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Arnaud

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2024

6/10 Okay

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sympathique mais ça ne suffit pas
Le parking de l'hôtel était complet et nous avons dû trouver une place dans la rue. Une fois installé nous nous sommes rendus à l'espace détente thalasso, nous avions sélectionné cet établissement pour cela. Tous les fauteuils étaient occupés et un client nous a proposé un reposes-pieds afin de nous permettre de poser nos peignoirs en l'absence de support prévu à cet effet. Le jacuzzi était prit d'assaut et nous avons pu profiter de la piscine en attendant d'avoir de la place au sauna. Celui-ci était bien et la température satisfaisante. Le jacuzzi étant toujours imprenable, j'ai tenté le hammam qui semblait être très disponible. En fait la température était proche de celle de la piscine et un faible courant de vapeur peinait à couvrir l'espace intérieur... Le jacuzzi... bref vous aurez compris Nous avons donc profité encore un peu de la piscine. L'hôtel ne disposant pas de restaurant, nous sommes sortis pour dîner, nous aurions dû prendre nos dispositions et réserver une table.. Le confort de la chambre nous a permis de passer une bonne nuit mais il ne faut pas espérer le grand luxe ni s'attarder sur les détails. Le buffet du petit-déjeuner était très fourni et de qualité. Au final nous avons passé un bon moment et nous nous sommes détendu. D'autres resteraient bloqué sur les désagréments rencontrés. Pour ma part je trouve que le rapport qualité prix n'est pas au rendez-vous. P's le personnel était très sympathique.
Stayed 1 night in Nov 2024

10/10 Excellent

hulya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel parfait
Nous avons voulu faire un week end spa avec un enfant de 2 ans. L'hotel a repondu à nos attentes. Chambre propre, spacieux. Beaucoup de choix au petit déjeuner.
Stayed 2 nights in Nov 2024