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Grand Oasis Tulum Riviera

4.5 star property

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Photo gallery for Grand Oasis Tulum Riviera

Couples treatment room(s), sauna, hot tub, steam room, body treatments
Reception
Private beach, white sand, beach cabanas, beach umbrellas
Family Room | Minibar, in-room safe, iron/ironing board, free WiFi
3 outdoor pools, free pool cabanas, pool umbrellas

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Breakfast included
  • Spa

Explore the area

Map
Carretera Federal Chetumal Km 251, Akumal, QROO, 77780
  • Riviera Maya Golf Club
    ‪4 min drive‬
  • Akumal Beach
    ‪5 min drive‬
  • Half Moon Bay
    ‪12 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪67 min drive‬

Room options

View all photos for Standard Room

Standard Room | Minibar, in-room safe, iron/ironing board, free WiFi

Standard Room

  • 35.26 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, iron/ironing board, free WiFi

Superior Room

  • 35.26 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room

Family Room | Minibar, in-room safe, iron/ironing board, free WiFi

Family Room

  • 35.26 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Room Standard With Ocean View

Minibar, in-room safe, iron/ironing board, free WiFi

Room Standard With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Garden View

Minibar, in-room safe, iron/ironing board, free WiFi

Room Standard With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium With Ocean View

Minibar, in-room safe, iron/ironing board, free WiFi

Room Premium With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Garden View

Minibar, in-room safe, iron/ironing board, free WiFi

Room Standard With Garden View

  • Sleeps 1
  • 1 King Bed

View all photos for Suite Premium

Minibar, in-room safe, iron/ironing board, free WiFi

Suite Premium

  • Sleeps 2
  • 1 King Bed

Similar properties

2 outdoor pools, free pool cabanas, pool umbrellas

The Sens Tulum Riviera By Oasis

  • On private beach
  • Pool
  • All-inclusive
  • Spa
3.6 out of 5, Good, (150)
The price is €275
for 1 room
includes taxes & fees
16 Apr - 17 Apr
The Sens Tulum Riviera By Oasis

About this property

Grand Oasis Tulum Riviera

Luxury hotel on the beach, with 3 outdoor pools
Catch some rays on Grand Oasis Tulum Riviera's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Housekeeping is available on request.
Grand Oasis Tulum Riviera offers 195 air-conditioned accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers and hairdryers. This Akumal hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a waterslide.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Grand Oasis Tulum Riviera. During your stay, you'll be within walking distance of Riviera Maya Golf Club. You'll find features such as free breakfast and free self-parking, plus 3 outdoor pools.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Drinking and dining options include 6 restaurants, a coffee shop, 3 swim-up bars and 3 poolside bars
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to hot stone massages, facials or body wraps at the spa
  • Services include a children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a private beach and a playground
  • Just a 5-minute drive from Akumal Beach and 10 minutes from Xel-Há Park
Grand Oasis Tulum Riviera is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. At Grand Oasis Tulum Riviera, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 6 bars/lounges. This all-inclusive hotel also offers a complimentary children's club, a children's pool and a terrace. Free self parking is available. A complete renovation of Grand Oasis Tulum Riviera was completed in April 2023.

Smoking is allowed in designated areas at this 4.5-star Akumal hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 11:00 AM.
Grand Oasis Tulum Riviera has 6 restaurants on site.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 1-device limit

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Playground
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free pool cabanas
  • In a nature reserve
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Lever door handles
  • Lift (102 centimetre wide door)
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (132 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Oasis Tulum Riviera

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.70 per accommodation, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system and outdoor lighting
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number OHN1708307KA

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 1-device limit.

Property is also known as

Oasis Tulum Riviera Akumal
Grand Oasis Tulum Riviera Hotel
Grand Oasis Tulum All Inclusive

Grand Oasis Tulum Riviera Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 101 out of 287 reviews
Rating 8 - Good. 58 out of 287 reviews
Rating 6 - Okay. 56 out of 287 reviews
Rating 4 - Poor. 38 out of 287 reviews
Rating 2 - Terrible. 34 out of 287 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Ryan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Carrie Patricia

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The outside of this property is beautiful. It was the best part of the stay. When we checked in we were charged an extra tax for environmental cleansing tax and resort fee. This should have been included in our Expedia price since it’s advertised that includes all taxes and fees. Then the room I was given was not suitable for guests. The bathroom shower ceiling was falling apart at the seems and water was falling from it and there was several areas around the room with mold on the walls. The next day they had shut off the water right as my daughter was getting in. The following day the water flooded the entire bathroom floor and continued into the other areas making it impossible to shower. The drains were backing up and overflowing. They did assign us another room without those issues, but it didn’t have ANY view. I took it because the condition of the room was suitable and I wanted to move and enjoy my vacation. The staff was mixed with friendly and helpful people and not so friendly. Lastly, the hotel will arrange outside transportation, but not explain this when booking. I had sent a message to the hotel through Expedia asking about the hotels airport transportation and they replied they do not offer any transportation and that we will need to make these arrangements ourselves. They will arrange a taxi for you upon departure for 1500 pesos. I would not book here again. There are several other nice places around that I would book before coming back here.
Stayed 5 nights in Dec 2024

6/10 Okay

Christina

Stayed 3 nights in Dec 2024

10/10 Excellent

Katya

Stayed 2 nights in Dec 2024

10/10 Excellent

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the friendly staff. The food was excellent. lots of options. i would like to have the option to parasol. showers could use some TLC. overall i would definitely return to the Grand Oasis Hotel.
Stayed 7 nights in Dec 2024

6/10 Okay

Hristina

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The property is outdated but we did have some really bad room and had to pay taxes $65 for sone thing that was not mentioned in the booking then the water pipe broke in the room and got upgraded to better room with ocean view and changed our bracelets access to more restaurants for free and access to the rooftop and infinity pool. That kind of made our stay.
Stayed 7 nights in Dec 2024

2/10 Terrible

Larry James

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Place is under renovations and construction. Both wiped out trying to walk to the room due to poor lighting and slippery floors. Multiple bruises to start the stay and no staff concerned. No way to exchange money to allow tipping. Extra fees to have drinks in the fridge in the unit. And extra costs to dine for anything you might like - steak, seafood, etc. . Doubt we will be back not would ever recommend to family or friends. Very sad.
Stayed 6 nights in Dec 2024

4/10 Poor

Daniel

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are in terrible condition
Stayed 6 nights in Dec 2024

4/10 Poor

Kyle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Did not have hot water for most of our stay. Property is weird with a jumbled mix of buildings. Balcony door lock did not work at all. Did not feel safe. We left early because of how bad it was.
Stayed 2 nights in Dec 2024

8/10 Good

Elton

Travelled with group
Liked: Cleanliness, staff & service
No entertainment on the property bar closes early not even the lobby bar is open after 11 pm.
Stayed 5 nights in Nov 2024

8/10 Good

Jair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Quinn

Liked: Cleanliness, staff & service, property conditions & facilities
Grand oasis was amazing, there are some spots that could use some updating but they are such minor inconveniences that won’t even be mentioned. The food at this location is top notch, and the staff are very polite. The room was very clean, we had hot water, a working tv and a flushable toilet. For the price of this hotel, that’s all you should ask for. The beach is amazing and so is the snorkeling. There are a family of raccoons that I have seen mentioned on the other reviews. These guys are so friendly so cute and bother absolutely no one, other than asking for occasional treats. Would definitely recommend and will definitely come back to stay at this resort:
Stayed 7 nights in Nov 2024

6/10 Okay

ashley

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff here are wonderful, friendly, welcoming and super helpful!! I cant say enough about them! I was there on a solo vacation and Arcardio made me feel welcome and he was fun to talk to! Unfortunately, the building itself really needs some repairs and remodeling. I feel like I stepped back in time- my room felt like I was in the early 2000s. They were doing construction on the unit 2 doors down and doing some random touch ups when I was there like retiling the floors-- feet from my door. At an all inclusive, you dont really expect the BEST meals-- well here dont expect the best food. Its mediocre and everything tastes like its microwaved lol. but what do you expect at these type of resorts. There wasn't much entertainment options except in the sports bar with karaoke with kids. We did have one might with live music and that was wonderful with dancing! The staff made sure everyone was having a fun time! Again-- the staff was what made my vacation fun and enjoyable! I will probably not be bak unfortunately unless they do some remodeling and renovations and have some nicer restaurant options- sometimes you never knew when a restaurant was open or not.
Stayed 5 nights in Nov 2024

2/10 Terrible

Oscar, Fultondale

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
The room had drainage problems and had a very bad smell and I reported it to the lobby and they never did anything and I had to leave the hotel before the date
Stayed 4 nights in Nov 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at the hotel
We arrived on my birthday, my husband ordered flowers to be in the room when we come in. They charged us for it but didn't bring flowers. Then we scheduled a dinner at the beach and were advised to visit a presentation of new rooms, where we spent 1 hour and 30 min of our vacation listening to subscribe for starting with 10 and up to 50 years coming to the oasis hotel chain in the specific frequency for vacay. It was the worst experience I ever had!!!! The only food was good. The deck in the room was damaged up to the point when nails can get into your feet.
Stayed 5 nights in Oct 2024

10/10 Excellent

marjeta

Travelled with family
Liked: Property conditions & facilities
Great stuff ! Good service loved the food and the beach amazing front water view ! I will definitely go back
Stayed 5 nights in Oct 2024

6/10 Okay

Amanda

Liked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Natalya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We love pool with bar by the ocean,very beautiful view,nice beach area and gorgeous ocean.Staff always clean beach area from sewage.On the left side there is rocks inside the ocean,but right is just sand,so you don’t really need water shoes.Property is old and need to fix ceiling in the lobby and buffet area there is leaking.Our room was beach front ,very nice views just one step from beach(first floor)but faucets is very old and rusty.
Stayed 9 nights in Aug 2024

6/10 Okay

Krisha

Liked: Staff & service
Estan en Remodelacion la propiedad
Stayed 4 nights in Sep 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice tesort.
Stayed 3 nights in May 2024

4/10 Poor

Nidia E

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very good time there , the staff was very helpful and kind. I enjoyed the room it was very clean and comfy. The staff came and asked everyday if we needed anything even after room was serviced.. i stayed there 8-20-2024.. i will definitely stay there again .
Stayed 3 nights in Aug 2024

6/10 Okay

Jeremiah

Travelled with family and small children
Disliked: Property conditions & facilities
Our room was dirty. Stained furniture all over and the pools appropriate for small children need immediate renovations.
Stayed 3 nights in Aug 2024

6/10 Okay

Valon

Travelled with family and small children, Travelled with group
The beach was amazing but the hotel needs updates. The rooms were OK, but they need to be updated and the staff is OK.
Stayed 10 nights in Aug 2024

10/10 Excellent

Daniel Childs

Liked: Cleanliness, staff & service, property conditions & facilities
Was a wonderful place to take my family. Beautiful beach, great food and a wonderful staff.
Stayed 5 nights in Aug 2024