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PortBlue Club Pollentia Resort

4.0 star property

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Photo gallery for PortBlue Club Pollentia Resort

Reception
Reception
Reception
Reception
Daily buffet breakfast (EUR 14 per person)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast available
  • Room service
  • Spa
  • Gym

Explore the area

Map
Carretera Alcudia - Pto Pollensa Km 2, Puerto de Pollensa, Alcúdia, Mallorca, 7400
  • Pollensa Port
    ‪5 min drive‬
  • Alcúdia Port
    ‪6 min drive‬
  • Alcúdia Beach
    ‪14 min drive‬
  • Palma de Mallorca (PMI)
    ‪47 min drive‬

Room options

View all photos for Double Room, Balcony (Maris)

Minibar, in-room safe, desk, laptop workspace

Double Room, Balcony (Maris)

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Double or Twin Room, Balcony (Maris Plus, 2 adults + 1 child)

Minibar, in-room safe, desk, laptop workspace

Double or Twin Room, Balcony (Maris Plus, 2 adults + 1 child)

  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Double or Twin Room, Balcony (Maris Plus)

Minibar, in-room safe, desk, laptop workspace

Double or Twin Room, Balcony (Maris Plus)

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Room, Balcony (Village)

Minibar, in-room safe, desk, laptop workspace

Room, Balcony (Village)

  • 32 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, Balcony (Village Suite)

Minibar, in-room safe, desk, laptop workspace

Suite, Balcony (Village Suite)

  • 44 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Suite, Balcony (Village Suite, 3 adults + 1 child)

Minibar, in-room safe, desk, laptop workspace

Suite, Balcony (Village Suite, 3 adults + 1 child)

  • Sleeps 4
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Room, Balcony (Village, 3 adults + 1 child)

Minibar, in-room safe, desk, laptop workspace

Room, Balcony (Village, 3 adults + 1 child)

  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, Terrace (Village Suite, 2 adults + 1 child)

Minibar, in-room safe, desk, laptop workspace

Suite, Terrace (Village Suite, 2 adults + 1 child)

  • Sleeps 3
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Double Room, Balcony (Maris, 2 adults + 1 child)

Minibar, in-room safe, desk, laptop workspace

Double Room, Balcony (Maris, 2 adults + 1 child)

  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Room, Balcony (Village, 2 adults + 1 child)

Minibar, in-room safe, desk, laptop workspace

Room, Balcony (Village, 2 adults + 1 child)

  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Room, Balcony (Village, 2 adults + 2 children)

Minibar, in-room safe, desk, laptop workspace

Room, Balcony (Village, 2 adults + 2 children)

  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, Balcony (Village Suite, 2 adults + 2 children)

Minibar, in-room safe, desk, laptop workspace

Suite, Balcony (Village Suite, 2 adults + 2 children)

  • Sleeps 4
  • 2 Single Beds and 2 Double Sofa Beds

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About this property

PortBlue Club Pollentia Resort

Family-friendly resort with 3 restaurants and 4 outdoor pools
This smoke-free resort features 3 restaurants, 2 indoor pools and 4 outdoor pools. Free WiFi in public areas and free self parking are also provided. Additionally, a full-service spa, 3 poolside bars and 4 bars/lounges are on-site.
PortBlue Club Pollentia Resort offers 532 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include bidets and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

4 outdoor swimming pools and 2 indoor swimming pools are on site. In addition to a kids' pool, other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

Guests aged under 16 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at PortBlue Club Pollentia Resort. During your stay, you're just a quick walk from Bahia de Pollensa. Enjoy features like free WiFi in public areas and free self-parking, plus 2 indoor pools.
  • Free WiFi
  • Free self-parking
  • The 3 restaurants, 3 poolside bars and 4 bars/lounges offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 indoor and 4 outdoor pools
  • Treat yourself to manicures and pedicures, body treatments or facials at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes 6 outdoor tennis courts, a gym and a steam room
  • 5 minutes by car from Pollensa Port and 6 minutes from Alcúdia Port
  • Airport shuttle service available for a fee
Some rates at PortBlue Club Pollentia Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of PortBlue Club Pollentia Resort, you'll find a full-service spa, 4 outdoor swimming pools, and 2 indoor swimming pools along with outdoor tennis courts and a sauna. There are 3 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 4 bars/lounges. Public spaces have free WiFi.

Event space at this resort measures 7158 square feet (665 square metres) and includes a conference centre. A children's pool, a fitness centre, and spa services are also featured at the family-friendly PortBlue Club Pollentia Resort. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Alcúdia resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10 AM.
Denario – This buffet restaurant serves breakfast, lunch and dinner.
Ancora – This buffet restaurant serves breakfast and dinner. Open daily.
Grill Aquarius – This restaurant only serves lunch. Guests can enjoy drinks at the bar. Open daily.
Room service is available.

All-inclusive details

All-inclusive room rates at PortBlue Club Pollentia Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Catalan, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10 AM for a fee: EUR 14 per person
  • 3 poolside bars
  • 3 restaurants
  • 4 bars/lounges
  • Snack bar/deli

Restaurants on site

  • Ancora
  • Denario
  • Grill Aquarius

Things to do

  • 2 indoor pools
  • 4 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Mini golf
  • Pilates classes
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • Volleyball
  • Water skiing
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 indoor pools
  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Conference centre (7,158 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • In a regional park
  • In the mountains
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bidet
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Minibar
  • Refrigerator
  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 25

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed during November, December, January and February.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.
  • Spa fee: EUR 35 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14 per person
  • Airport shuttle fee: EUR 85.00 per person (return)
  • Late check-out fee: EUR 25 (subject to availability)
  • An in-room safe is available for an additional fee
  • Spa fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
PortBlue Club Pollentia Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Guests under 16 years old are not permitted in this property's adults-only pool.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 8:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Club Pollentia
Club Pollentia Resort
Club Resort Pollentia
Pollentia
Pollentia Club
Pollentia Club Alcudia
Pollentia Club Resort
Pollentia Club Resort Alcudia
Pollentia Resort
Pollentia Club Hotel Alcudia
Pollentia Club Resort Alcudia, Majorca
Pollentia Hotel Alcudia
PortBlue Club Pollentia Resort Alcudia
PortBlue Club Pollentia Resort
PortBlue Club Pollentia Alcudia
PortBlue Club Pollentia
PortBlue Club Pollentia Alcudia, Majorca
PortBlue Club Pollentia Resort & Spa Alcudia Majorca
Portblue Club Pollentia
PortBlue Club Pollentia Resort Resort
PortBlue Club Pollentia Resort Alcúdia
PortBlue Club Pollentia Resort Resort Alcúdia

PortBlue Club Pollentia Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 482 out of 1001 reviews
Rating 8 - Good. 399 out of 1001 reviews
Rating 6 - Okay. 75 out of 1001 reviews
Rating 4 - Poor. 34 out of 1001 reviews
Rating 2 - Terrible. 11 out of 1001 reviews

8.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort
Serge at the front desk was very helpful with our checkin. One of our bedsheets had a shoe mark on it and we encontered the same issue with the prevoius resort in Mallorca as well. Other than that everything is fine. Breakfaat is decent with enough choices. Room is spacious only problem waa the mosquitos.
Stayed 1 night in Oct 2024

4/10 Poor

Val.

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Chris

Stayed 9 nights in Aug 2024

8/10 Good

ROBERTO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable
It was a good and confortable journey. The buffet was very good. Good access to the parking. The swiming pool was excellent. The only problem was that the room was not available on time (2PM) and we must wait one hour, despite this I reccomend this hotel
Stayed 3 nights in Sep 2024

4/10 Poor

Nic

Stayed 7 nights in Aug 2024

8/10 Good

Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2024

6/10 Okay

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night before getting ferry from Alcúdia and they gave us a very small room in H block at the furthest point away from main areas. Restaurant in adults only area was good for dinner and breakfast. Have stayed before a few years ago for two nights and experience was completely different room much better.
Stayed 1 night in Aug 2024

10/10 Excellent

A

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed the stay here. We thought the food, the staff and hotel where excellent. When going away we always like to book multiple stays at different locations. We spent 5 nights here and this was our top hotel this summer put of the 4. We will be coming back here in the future.
Stayed 5 nights in Jul 2024

6/10 Okay

Caner

Travelled with family
Liked: Cleanliness, staff & service, amenities
Me and my family recently stayed here and while the overall experience was pleasant, there was a significant issue that left me somewhat disappointed. Due to a global Windows outage issue, my flight was cancelled, causing me to arrive at the hotel a night later than planned. I encountered many difficulties during my travel and informed the hotel of my situation. Despite my hotel booking agency requesting a one-night refund on my behalf, the hotel was very strict about their policy and did not accommodate the request. While I understand that they were not obligated to provide a refund, I was hoping for a small gesture or acknowledgment of the challenges I faced. A simple token of goodwill would have greatly improved my perception and made me feel more valued as a guest. Aside from this, the hotel amenities were good, the staff was professional, and the room was comfortable. However, this experience left me feeling that the hotel could have shown more empathy and concern for their guests’ experiences, especially under such stressful circumstances.
Stayed 5 nights in Jul 2024

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gem of a resort! We stayed for a week with family (teenaged children) for a mix of tennis, cycling, and exploring the island. Depending on what you are looking for, this is a great spot. Rent a car and you are minutes to Port de Pollenca or Alcudia - both fabulous for a bit of local shopping and dining. Palma is less than an hour away, and Soller is about 45 minutes. Rooms were large enough, with tons of storage for gear & clothes. Do NOT eat at the resort for anything other than the included breakfast - dinner is over-priced and awful. If you rent a car there is parking, but the spots are super super tight, which was the norm anywhere we went. We were not on the resort much, but the adults only area was nice, and the kids pool looked equally nice (and much bigger). Staff was great, and if you book tennis lessons definitely ask for Simon - fabulous instructor and had great insights on where to eat a visit. And if you cycle, I rented a bike via the hotel website which was fabulous. Cap de Formentor is 15 minutes away, Coll de Sa Batalla was great, and if you have the legs keep going to Sa Calobra. Would absolutely stay here again!
Stayed 7 nights in Jun 2024

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with nature reserve views
Lovely stay, good location for accessing what the island has to offer, be that beach or mountain, descent buffet offering and we loved the hide on the nature reserve out the back of the hotel, each morning we watched kingfishers, marsh harrier and many warblers across the marshland, very beautiful!
Stayed 2 nights in Mar 2024

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4th time I’ve been there and generally would highly recommend. Although worth noting, buying through a third party, the Spa isn’t included. Unfortunate the air con wasn’t working very well and they had to break into my room due to the electronic lock system not working. Spa is excellent. 👍
Stayed 5 nights in May 2024

8/10 Good

Mark

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue for groups and families alike. Lots to do onsite, good bus service, friendly staff, easy check in and check out. WE will be back!
Stayed 7 nights in Apr 2024

10/10 Excellent

Kerrie

Stayed 1 night in Mar 2024

4/10 Poor

Elysia

Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely property
Lovely property, complete with meandering paths around pools and ponds. A small flock of mallards who preferred the pool to the pond was an unexpected twist to pool time, which delighted our 2 year old. The staff was very friendly and accommodating in the hotel. Restaurant staff was less sharp, but fine. Food was about what you expect from a buffet, fine but not much to write home about. Grilled veggies on the a la carte menu for the pool grill were perfectly done.
Stayed 2 nights in Oct 2023

8/10 Good

Andreas

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice resort with friendly staff
The hotel was very large with lots of activities for families. Small, but nice rooms. The sofa in the room was quite hard. Beds were very good. Good bathroom. Nice pool and jacuzzi area. Breakfast was delicious
Stayed 2 nights in Aug 2023

4/10 Poor

Paul

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
some very rude staff, some ignored us some just indifferent, treated as children not guests - being all inclusive no incentive for staff to be nice -ie no tipping mechanism so service reflects that they -it was busy and they were working ...but the vibe was they were annoyed to see you not happy to see you. would not revisit - better options for the money. lights out at 11pm when bars closed at midnight ... really did not want you to be there a second longer than they had to be...
Stayed 4 nights in Aug 2023

10/10 Excellent

Milorad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023

8/10 Good

Michela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent. The property, the food, the staff, cleanliness. All amazing. Overall rating is not 5 stars just because a proper beach with umbrellas and sun beds is reachable by bus to Pollença or Alcudia.
Stayed 7 nights in Jul 2023

8/10 Good

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Good food. Clean rooms. Pool gets very busy though.
Stayed 8 nights in Jul 2023

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The layout of the property did not feel hotel like which we loved, we stayed in the village room which was loverly with a balcony and loungers. The adults only area was perfect for us and quiet which included the breakfast room and pool area with a bar. To the other side of the hotel was the main pool and pool restaurant which was also great with a shop for essentials. We visited the buffet once which offered an abundance of everything for all ages. The water sports to the front of the hotel was also good to have. Alcudia and port pollensa were also close to travel with a taxi for around €10 in both directions. We would definitely go again.
Stayed 5 nights in Jul 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Facilities and staff were lovely, the hotel backs onto the nature reserve which is wonderful and scenic. The front of the hotel faces the ocean across a busy road with rocky access to the water. Lots of kite surfing takes place along this stretch. We we’re thankful to have a hire car as the nearest beach is a couple of miles away. The food and service at the pool side bar and grill was very very good, there was a great selection of drinks available on the all inclusive as well as ice creams for the kids and desserts.
Stayed 14 nights in Jun 2023

10/10 Excellent

Philip A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel with our two children (5 and 4) in April and enjoyed an excellent holiday. The hotel is located on the main road between Pollenca and Alcudia and although it is not possible to walk to either there is a frequent bus in both directions from the front of the hotel and the taxis are easily found and inexpensive. We didnt regret the location. The hotel itself is well equiped with several pools and good dining and drinking options. We found the food options very good and there was lots of choice for all the family. We stayed all inclusive and enjoyed some drinks in the evening; the all inclusive drinks are main brands, if that is your wish, or there are local options which were also very good. We were very happy with what was on offer. There is a large pool in the centre of the hotel, albeit it is not heated which was an issue in April! There is also a smaller heated pool where our kids spent most of their time. Our room was well equipped and maintained, albeit it was only just big enough for the four of us. All rooms seemed to have a terrace (as we had) or a balcony - very welcome. The staff were friendly and accommodating. We were especially impressed by the animation team who were friendly and enthusiastic. The evening entertainment was fairly limited in April but we certainly enjoyed it as did our kids. Our children went into the kids club and they really enjoyed it. Serena in particular was ace. We will be returning!
Stayed 10 nights in Apr 2023