2/10 Hirveä
Paul
Matkusti ryhmän kanssa
21.9.2024
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The entrance of the hotel is very beautiful, however, once in the room it is very small, fixtures are dated, glass is chipped and metal is rusty and really not good, finishing is poor, needs updating and not a 5 star, rooms are more like 3 star.
Air con is also very poor and very old, once turned on it had water dripping out onto the floor and was not very cool.
They provide complimentary slippers however, only one pair for a two person room. Flooring in the room is chipped, old and very poor quality.
I have lots of pictures which i will be sending to Sheraton in my complaint about the hotel.
It was sold as a sea view room however was more of a side view and not a full sea view, also the balcony was so small there was barely enough room for one person to stand on it, no space for a chair to sit and enjoy the sea. Also gaps at the top of the balcony door so big that you can see light coming through it.
Glass shelves in the bathroom had large chips, shower rails were rusty, gaps in the ceiling tiles in the bathroom, also TV kept disconnection from the internet every few minutes.
Breakfast was ok and a good variety, however, there were no glasses and many dishes in the buffet were empty. we had to ask for a glass for fruit juice and the waiter put out 4 glasses which were immediately gone leaving it empty again. The tables next to ours was piled with empty plates and half eaten food from the previous occupants, this was like this for the full half an hour we sat there.
Paul
Yöpyi 1 yön syyskuussa 2024