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Sure Hotel by Best Western Annecy

3.0 star property

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Photo gallery for Sure Hotel by Best Western Annecy

Indoor spa tub
Lobby
Sauna, hot tub
Lobby
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Spa
  • Bar
  • Housekeeping
  • Pet-friendly
  • Air conditioning

Explore the area

Map
138 Rue Des Pâquerettes, Annecy, Haute-Savoie, 74960
  • Centre Commercial Courier
    ‪4 min drive‬
  • Annecy Castle
    ‪5 min drive‬
  • Palais de l Ile
    ‪6 min drive‬
  • Geneva (GVA-Cointrin Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Soundproofing, travel cot, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Soundproofing, travel cot, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Non Smoking

  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 2 Bedrooms, Non Smoking (Shower Only)

Standard Apartment, 2 Bedrooms, Non Smoking (Shower Only) | Soundproofing, travel cot, free WiFi, bed sheets

Standard Apartment, 2 Bedrooms, Non Smoking (Shower Only)

  • 70 sq m
  • Sleeps 5
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking (with Sofabed) | Soundproofing, travel cot, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Non Smoking (with Sofabed)

  • 13 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Comfort Room, 1 Queen Bed, Non Smoking | Accessible bathroom

Comfort Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Soundproofing, travel cot, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking

  • 18 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

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Exterior

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About this property

Sure Hotel by Best Western Annecy

Eco-certified hotel with full-service spa and 24-hour front desk
Along with a full-service spa, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a 24-hour front desk and an arcade/games room.
Sure Hotel by Best Western Annecy offers 63 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with premium satellite channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

During your stay at Sure Hotel by Best Western Annecy, you'll be within walking distance of Thiou. Free WiFi in public areas, free self-parking and a full-service spa are available.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Treat yourself with a visit to the full-service spa
  • Amenities include free newspapers in reception, meeting rooms and a car charging station
  • On-site recreation includes bicycles to rent and a playground
  • 10 minutes on foot from Thiou and a 4-minute drive from Annecy Aventure
  • Pets welcome for a fee
Sure Hotel by Best Western Annecy offers its guests a full-service spa. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, a vending machine, and an arcade/games room are also featured at the eco-certified Sure Hotel by Best Western Annecy. Free self parking is available.

This 3-star Annecy hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 6:30 AM to 10:00 AM.
On-site venue – This restaurant specialises in French cuisine.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Bulgarian, English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends; EUR 14.50 for adults and EUR 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Playground
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 5 August to 19 August:
  • Dining venue
The following facilities are closed on Sunday, Friday and Saturday:
  • Restaurant

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.10 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14.50 for adults and from EUR 8 for children
  • Pet fee: EUR 10 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Annecy Best Hotel
Annecy Hotel
Best Annecy
Best Hotel Annecy
Hotel Annecy
Hotel Best Annecy
Best Hotel Annecy
Sure By Best Annecy Annecy
Sure Hotel by Best Western Annecy Hotel
Sure Hotel by Best Western Annecy Annecy
Sure Hotel by Best Western Annecy Hotel Annecy

Sure Hotel by Best Western Annecy Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 188 out of 618 reviews
Rating 8 - Good. 295 out of 618 reviews
Rating 6 - Okay. 98 out of 618 reviews
Rating 4 - Poor. 24 out of 618 reviews
Rating 2 - Terrible. 13 out of 618 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Surprised nothing else around.
Stayed 3 nights in Oct 2024

10/10 Excellent

Johanna

Stayed 1 night in Sep 2024

10/10 Excellent

Daisy

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The staff was super helpful and kind. We would definitely consider staying here again.
Stayed 2 nights in Sep 2024

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Shame the restaurant wasn't open. It could have stayed this more clearly on the website
Stayed 1 night in Aug 2024

6/10 Okay

Huw

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel with very friendly and helpful staff but our family room was tiny with only a skylight as a window. Nowhere near enough cloths storage for a family so lived out of our suitcases for the week and even that was tricky to find room to store them.
Stayed 6 nights in Aug 2024

4/10 Poor

Kendra

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We booked a family room for two adults and two kids. The staff was friendly and helpful (our best highlight) but the property was old and run down, smelly and very hot. The room we were given had a skylight that did not open (no regular windows) and the AC was broken. It was 40 degrees Celsius and we asked for a new room. They gave us two rooms with a full size bed each because there were no other family rooms. The rooms were very very small and uncomfortable. Overpriced for the quality.
Stayed 1 night in Jul 2024

6/10 Okay

Igor

Travelled with family
Liked: Staff & service
AC wasn't working consistently by shutting off in the middle of the night and not resuming operation (may be broken thermostat); there was a particular smell in the area of main lobby; dining area wasn't very tidy. Otherwise, hotel was OK, staff friendly and helpful. We stayed one night only so there was no real opportunity for the hotel staff to rectify an issues...
Stayed 1 night in Jul 2024

8/10 Good

guy

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

Andrew

Liked: Staff & service
Stayed 2 nights in Jun 2024

2/10 Terrible

TERESA

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very very small rooms!!!! Does Not meet design requirements!!!! Bathroom is all mold and No fan!!!!! NEVER, I can recommend for my family and friends!!!!!
Stayed 2 nights in Jun 2024

10/10 Excellent

Lesaffre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Adel

Liked: Staff & service
It was located in good driving distance from tourist attractions
Stayed 1 night in Oct 2023

10/10 Excellent

Carmen

Stayed 1 night in Jul 2023

4/10 Poor

Ron, Brooklyn Center

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2023

2/10 Terrible

Michal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, property conditions & facilities
Dining options were limited. Room was very small.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Richard L, Sherman Oaks

Stayed 6 nights in Jun 2022

8/10 Good

Wassim, Lebanon

Liked: Cleanliness
Disliked: Amenities
Rooms are small, make sure not to have more than a bag. The area around the hotel is quiet and peaceful.
Stayed 1 night in Sep 2020

10/10 Excellent

Takumi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money well maintained.
Room is clean. Well maintained. There were free bottle water in the fridge. 24 hours reception is very useful.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is amazing !!
We where to family’s ten people in a vacation
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019