4/10 Poor
James
Travelled with partner
1 Jan 2025
Liked: Cleanliness
Had to down load an app for the room key. No person on the property to assist with check in. Got into room and went out for New Years Eve. People in lobby when we left having issues with check in as well. Get back to property around 1am and the front door would not allow access into building. There were 2 other people waiting outside trying to get in. Had to make 2 phone calls to get someone to let us in the front door and room. Terrible experience not being able to get back in the building, their new keyless remote app needs a whole lot of work. Coombs Inn is a 100 year old Mansion, really neat experience when things work right. Apalachicola is a very small town, they of all people should know to not try and eliminate customer service with an app.
James
Stayed 1 night in Dec 2024