8/10 Good
Hunter
Travelled with partner
27 Jun 2024
Liked: Staff & service
We paid for the Panorama View and received the Panorama View, this in its entirety was unique. Upon entering the room, the tv over head was poorly fastened to its mount and was difficult to straighten. The 2 chairs in the room were pretty to look at, but were not comfortable to sit in. The table was equally pretty to look at, but was difficult putting anything on top of it, as many things fell through the table as there was no glass surface to provide any sort of stability for anything. You would think there should be some level of functionality with the only two chairs and table in the room. This should be considered by the Property. - The tub was clean. But upon filling it and turning on the jets, there was a very stinky smell coming from the water and dirty foam accumulated in the water. We couldnt seem to rid the smell. The washroom seemed newly renovated and was very clean, but the toilet paper holder was not standing upright, it was loose and simply required someone to tighten the bolt at the bottom of the stand, which I did myself, but for a 5 star claimed hotel, this is a very small thing that was overlooked. We loved our private terrace, but with only two lounge chairs we hoped there would be some provided comfort to lay on top of these, but there was not, they were pretty uncomfortable to sit/ lay on. This needs to be re-evaluated. Lastly and surprisingly we did have an ant problem. Outside right beside the door to patio, seemed to be the nest of tiny red ants.
Hunter
Stayed 5 nights in Jun 2024