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Impala Hotel

3.5 star property

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Photo gallery for Impala Hotel

Standard Twin Room | Premium bedding, minibar, in-room safe, desk
Outdoor pool, pool umbrellas, pool loungers
Property grounds
Exterior
3 restaurants, lunch, dinner, brunch served; Indian cuisine

Reviews

5.6 out of 10

Popular amenities

  • Spa
  • Pool
  • Bar
  • 24/7 front desk
  • Room service
  • Breakfast included

Explore the area

Map
Old Moshi/Simeoni Rd, Arusha, 7302
  • Arusha Clock Tower
    ‪15 min walk‬
  • Arusha International Conference Centre
    ‪3 min drive‬
  • Sheikh Amri Abeid Memorial Stadium
    ‪4 min drive‬
  • Kilimanjaro (JRO-Kilimanjaro Intl.)
    ‪66 min drive‬

Room options

View all photos for Standard Triple Room

Standard Triple Room | Premium bedding, minibar, in-room safe, desk

Standard Triple Room

  • Mountain view
  • 29 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 Bedroom

  • Mountain view
  • 56 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | Premium bedding, minibar, in-room safe, desk

Standard Twin Room

  • Mountain view
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Premium bedding, minibar, in-room safe, desk

Standard Double Room

  • Mountain view
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room

Premium bedding, minibar, in-room safe, desk

Standard Single Room

  • Mountain view
  • 21 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room | Premium bedding, minibar, in-room safe, desk

Executive Double Room

  • Mountain view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

21-inch flat-screen TV with satellite channels, TV

Deluxe Suite, 1 Bedroom

  • Mountain view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Ngurdoto Mountain lodge

  • Pool
  • Breakfast included
  • Spa
  • Parking included
The price is €145
for 1 room
includes taxes & fees
20 Apr - 21 Apr
Ngurdoto Mountain lodge

About this property

Impala Hotel

Hotel in Arusha with 3 restaurants and free breakfast
3 restaurants, an outdoor pool and 3 bars/lounges are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, massage/treatment rooms, 24-hour room service and a business centre are on-site.
Impala Hotel offers 177 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 21-inch flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, complimentary toiletries and hairdryers.

This Arusha hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include massages.
During your stay at Impala Hotel, you'll be within walking distance of Arusha Clock Tower. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Indian cuisine at Indian Restaurant, one of the property's 3 restaurants and 3 bars/lounges
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 15 minutes on foot from Arusha Clock Tower and a 2-minute drive from Maasai Market and Curios Crafts
  • Airport shuttle service available for a fee
Impala Hotel offers its guests an outdoor pool and a children's pool. There are 3 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 3907 square feet (363 square metres) and includes conference space. Spa services, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Impala Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Arusha hotel.

Guests are served a free buffet breakfast daily from 7:00 AM to 10 AM.
Indian Restaurant – This restaurant specialises in Indian cuisine and serves brunch, lunch and dinner.
Chinese/Italian Restauran – This restaurant specialises in Chinese cuisine and serves brunch, lunch and dinner. Open daily.
Continental – This restaurant specialises in international cuisine. Open daily.
24-hour room service is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10 AM
  • 3 bars/lounges
  • 3 restaurants

Restaurants on site

  • Chinese/Italian Restauran
  • Continental
  • Indian Restaurant

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Free cot
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,907 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Spa

  • Massage
  • Spa treatment rooms

Accessibility

  • Lift

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Impala Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50.00 per person (one-way)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 136815199
This property accepts credit cards and debit cards; cash is not accepted
Impala Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Impala Hotel Arusha
Impala Arusha
Impala Hotel Hotel
Impala Hotel Arusha
Impala Hotel Hotel Arusha

Impala Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 1 out of 14 reviews
Rating 8 - Good. 4 out of 14 reviews
Rating 6 - Okay. 1 out of 14 reviews
Rating 4 - Poor. 6 out of 14 reviews
Rating 2 - Terrible. 2 out of 14 reviews

5.2/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Charlie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel I’ve ever stayed in
Unfortunately this was the worst hotel I’ve ever stayed in , the door to my room would not lock, no WiFi in any rooms I changed rooms 4 times but then just gave in that they were all as bad. No TV channels, very very dirty, no light bulbs I had to use my head torch , broken kettle, hairdryer didn’t work. No chance at all of trying to eat the breakfast everything was disgusting . And even the service was awful they seemed to thing it was me having a problem that my door wouldn’t close as the hotel had security ! I will be calling hotels.com to see if they can help in some way and strongly advice they remove this hotel from there choices as there will be nothing but problems and it wasn’t even cheap otherwise you can excuse —— some things but not how dirty the place was. Dirty sheets , dirty bathroom , drips from the ceiling .. sorry it’s a very bad experience
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel location is good close distance from Arusha town. Property is very old, and needs urgent renovations. Not at all worth the rate of $140 per night.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
The hotel is very friendly, food is excellent and the rooms are spacious.
Stayed 4 nights in Oct 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here!
This place is completely run down, little to no WiFi availability. Several had to change rooms between 2-5 times due to bugs, filth, water leakage. There was also no hot water to bathe with. We learned the owner passed away three years ago and no money has been put into hotel to maintain and repair things.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Terrible shower!!! Good Indian restaurant though.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Genene, Atlanta

Disliked: Cleanliness, property conditions & facilities, room comfort
Dissapointed in lack of cleanliness of our room. Floors appeared not to be swept or mopped for some time. Bottom bed sheet had stains.
Stayed 1 night in Jun 2018

4/10 Poor

Randy, California

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel that has passed its glory days
I can tell this hotel used to be a nice hotel. But it looks like it has not been maintained (let alone upgraded) for over 10 years. Things are patched everywhere. For example, in our room's bathroom, they seemed to have moved the shower but the mark of where the water control were are clearly visible. The Hotel staff were very helpful and nice, hence the two stars, otherwise I would give them 1 or may be even zero star. There are many office space in this hotel. It may have acted like travel department or something. But these offices are no longer used and they are now used to storage. The problem with that is that these offices are in the prime locations of the hotel and they have see through windows. So when you wonder around the hotels, you will think you are in a old beat up office building.
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old
Pros: big rooms, AC, 3 restaurants Cons: very old, cockroaches, kind of abandoned
Stayed 1 night in Feb 2018

8/10 Good

Daniel

Liked: Staff & service
Sehr gute indische Küche
Stayed 1 night in Apr 2019

4/10 Poor

Joakim

Disliked: Staff & service, property conditions & facilities
Ovänlig personal och ganska nedgånget
Stayed 1 night in Aug 2018

4/10 Poor

Magne, Ågotnes

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Ikke flere ganger på dette hotelle
Dette er et hotell jeg ikke anbefaler til noen
Stayed 7 nights in Jul 2018