2/10 Hirveä
Brett
Matkusti pienten lasten kanssa
20.10.2024
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was extremely rude and standoffish. I tried to check in at 1:00 p.m. per my reservation. Was told check-in time was at 3:00. When I told them there was a discrepancy with the website that what website. When I told them they said there was nothing they could do. I work online and had to go work in a local park with my child in her playpen under a shade tree due to the discrepancy.
When I came back at 20 minutes after 3:00 I was still told I could not check in. When I said that it was after 3:00 I And I had already been treated rudely and my child was overheating due to the miscommunication from the hotel with Expedia about check-in time they finally gave me a room.
The room had an extremely dirty microwave. And a strange smell. The refrigerator only worked a bit and the air conditioner barely worked at all. When I took a shower there was black mold on the ceiling that had obviously been there for quite some time. There was no ventilation in the bathroom to ensure that such things did not happen or would not continue to happen in the future.
When I checked in in the afternoon the hotel was very quiet. There was a guest there complaining that she was back for the third time and her key card would still not open the door. I experienced similar issues with my key card.
When I checked out at 3:00 a.m. there seemed to be a party going on in about every other room. There were literally dozens of people walking around the hotel, lobby and hallways.
Brett
Yöpyi 1 yön lokakuussa 2024