2/10 Terrible
Latonya
Travelled with family
3 Dec 2024
Liked: Cleanliness
Disliked: Staff & service, room comfort
Unpleasant stay
No!! This was a horrible experience. My daughter & I was woken up at 4:56A to a person trying to get in our room. If the latch wasn't on the door, they would have gotten in. I called down to the desk and was told that my room showed available. That the guy had just checked in but his key wouldn't have opened my door. I advised her that he had it opened and tried like 3 or 4 times it sounded like it. When I got up the door was actually left as opened as far as the hatch would let him open it. She asked Amy name and all, which I gave her and advised that I had checked in about 8ish. She told me about the reservation was paid already, asked how I was paying my deposit, address, phone #, etc. I was given a key to #106. She stated she do t know how the system kicked out my reservation but she found me and put me back to 106. That she remembered me from when I checked in. She apologized but I tried to explain to her that this mistake could have been very different because I could have shot this guy and IG she would have been apologizing that the system caused him his life. Like how a system lock you out and show your room available after you have checked in. I advised her when we're getting g dressed and about to check out. When I got to the desk I told her that she cannot give my room to that guy and that I need my receipt. She searched around the computer. I asked so ig you can't found me huh. She said no. Asked for me to write down my email and she will email the receipt and ask
Latonya
Stayed 1 night in Nov 2024