4/10 Huono
Breana
Matkusti perheen kanssa, Matkusti kumppanin kanssa
29.10.2024
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Siisteys ja henkilökunta ja palvelu
I have stayed at the Kimpton Overland every time I've visited Atlanta and it was always a very nice stay which is why I continued to return. This past time was extremely different I the worse way!
I got in late so once I checked in all I wanted to do was shower and lay down. I called housekeeping to receive some towels, sheets, and a blanket. I have OCD pretty bad so I never sleep in the bedding that is on hotel beds or trust the towels that are already in the room. It took over an hour for me to receive the towels and sheets but no blanket. I was told that they were out.
Next day in the morning I went down to the front desk and showed them a picture of the toilet in the room that I was in. (I was on the second floor directly next to the GM’s room). The toilet seat was significantly smaller than the toilet which left me having to sit on the base of the toilet when I use the restroom which is gross. At the time Charles and another young lady was at the front desk. Charles was so dismissive and I didn’t care for his energy. The young lady apologized and as I was talking to her an older thin lady with glasses and short hair walked up and was very apologetic as well. They sent a guy up to fix it but the new toilet seat he had brought up was too small as well so he said they’ll just change my room. I was moved to room 330 and once settled I asked for a blanket again, no blankets.
There was way more but not enough characters...
Breana
Yöpyi 4 yötä lokakuussa 2024