8/10 Good
Pamela
Travelled with partner
27 Dec 2024
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are spacious and ours was very clean. I had my daughter and her boyfriend stay here for Thanksgiving and Christmas, reserving thru Expedia. I called to extend the first stay, and got Antoinette. She was extremely rude and snapped at me. Unfortunately when my daughter returned for Christmas, Antoinette was working Christmas day. I reserved late checkout the day after Christmas for 2:00 for an additional small fee. Antoinette told them NO, that they would be charged for another entire day. She is SO RUDE, snaps at you and NEVER makes eye contact. This person has NO BUSINESS being in customer service. Finally, when her manager came in the day of check-out and was watching, Antoinette said they could stay until 2:00 because of the problem they had with their toilet the day before. (The lady that snaked the toilet was extremely nice and determined to fix the problem). So this Antoinette aka Dr.Jekyll and Hyde is ONLY nice and ONLY makes eye contact when a manager is watching. Its an absolute shame that these rooms are comfy but the stay was tainted single-handedly by one person. They need to re-evaluate their employees. Matt on the other hand, was very nice. Pleasant place to stay as long as you don't have to deal with extremely rude and unprofessional Antoinette. I've been in customer service for years and I would NEVER have this employee represent my company with her "mad at the world attitude". Otherwise, a good place to stay.
Pamela
Stayed 3 nights in Dec 2024