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City of Sails Motel

4.0 star property

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Photo gallery for City of Sails Motel

Standard Studio, 1 Queen Bed with Sofa bed | 1 bedroom, desk, blackout curtains, iron/ironing board
Front of property
43-inch Smart TV with satellite channels, TV
Basic Studio, 1 Queen Bed, Accessible, Ground Floor | Private kitchen | Fridge, microwave, coffee/tea maker, electric kettle
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Housekeeping
  • Laundry
  • Kitchen
  • Parking included

Explore the area

Map
219 Shakespeare Road, Auckland, 0620
  • North Shore Hospital
    ‪4 min walk‬
  • Eventfinda Stadium
    ‪14 min walk‬
  • Takapuna Beach
    ‪8 min drive‬
  • Auckland (AKL-Auckland Intl.)
    ‪36 min drive‬

Room options

View all photos for Family Apartment, Multiple Beds

Family Apartment, Multiple Beds | 1 bedroom, desk, blackout curtains, iron/ironing board

Family Apartment, Multiple Beds

  • 75 sq m
  • Sleeps 6
  • 1 Queen Bed, 2 Single Trundle Beds and 1 Queen Sofa Bed

View all photos for Standard Studio, 1 Queen Bed with Sofa bed

Standard Studio, 1 Queen Bed with Sofa bed | 1 bedroom, desk, blackout curtains, iron/ironing board

Standard Studio, 1 Queen Bed with Sofa bed

  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Standard Triple Room, 1 Bedroom, Jetted Tub

Standard Triple Room, 1 Bedroom, Jetted Tub | 1 bedroom, desk, blackout curtains, iron/ironing board

Standard Triple Room, 1 Bedroom, Jetted Tub

  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed

  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Jetted Tub

Standard Room, 1 Queen Bed, Jetted Tub | 1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Jetted Tub

  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Studio, 1 Queen Bed, Accessible, Ground Floor

Basic Studio, 1 Queen Bed, Accessible, Ground Floor | 1 bedroom, desk, blackout curtains, iron/ironing board

Basic Studio, 1 Queen Bed, Accessible, Ground Floor

  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Triple Room, Multiple Beds

Executive Triple Room, Multiple Beds | 1 bedroom, desk, blackout curtains, iron/ironing board

Executive Triple Room, Multiple Beds

  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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About this property

City of Sails Motel

Eco-certified motel in Auckland with free parking
Along with spa services, this smoke-free motel has dry cleaning and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, free newspapers, tour/ticket assistance and a garden are on-site.
City of Sails Motel offers 16 accommodations with free newspapers and coffee/tea makers. 43-inch Smart televisions come with premium satellite channels. Accommodation at this 4-star motel has kitchenettes with fridges and microwaves. Bathrooms include slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services.
Our customers tell us that they can't get enough of the helpful staff at City of Sails Motel. During your stay, you're just a quick walk from North Shore Hospital. Enjoy features like free WiFi in public areas and free self-parking, plus dry cleaning service.
  • Free WiFi
  • Free self-parking
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • 10 minutes by car from Sky Tower and 10 minutes from Queen Street Shopping District
City of Sails Motel offers its guests spa services, tour/ticket assistance, and a garden. Public spaces have free WiFi. The eco-certified City of Sails Motel also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This 4-star Auckland motel is smoke free.

Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate bedroom

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 7:00 PM
Early check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2 per cent for credit card payments
The front desk is open daily from 9:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 30.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: NZD 30.0 per day
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 9:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

City Sails Motel
City Sails Motel Takapuna
City Sails Takapuna
City of Sails Motel Motel
City of Sails Motel Auckland
City of Sails Motel Motel Auckland

City of Sails Motel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 113 out of 272 reviews
Rating 8 - Good. 123 out of 272 reviews
Rating 6 - Okay. 27 out of 272 reviews
Rating 4 - Poor. 6 out of 272 reviews
Rating 2 - Terrible. 3 out of 272 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Colleen

Travelled with partner
Liked: Cleanliness, staff & service
spa bath facilities promoted in advertisement. Bath seems as though it was falling apart. Needed a ladder to get into. Basin cracked and grout missing from tiles on floor.
Stayed 1 night in Dec 2024

8/10 Good

Lindsay

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, amenities
This property was conveniently located, clean & the beds were very comfortable. We booked a room upstairs as we wanted the spa bath. The spa bath was huge but unfortunately we could not get the jets to work. We would suggest a set of instructions.
Stayed 1 night in Nov 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access off motorway,staff very helpful,nice quiet unit. Would defimitely stay there again
Stayed 2 nights in Nov 2024

8/10 Good

Zai Long

Liked: Cleanliness, amenities, property conditions & facilities
ok
Stayed 2 nights in Nov 2024

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Bernadette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2024

8/10 Good

M C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good, just the over powering room deodorizer, very strong and triggered my adthma, had to opensliding doors for about an hour to air it out.
Stayed 1 night in Nov 2024

8/10 Good

Lynaire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and handy to Eventfinda stadium Staff were super friendly and helpful 😄
Stayed 2 nights in Nov 2024

8/10 Good

Gary

Liked: Staff & service, property conditions & facilities
WiFi reception and mobile reception very poor in Ground floor unit - it is like a reinforced concrete bunker.
Stayed 4 nights in Sep 2024

10/10 Excellent

Johan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean and very spacious!!! Will gladly stay again!!!
Stayed 1 night in May 2024

8/10 Good

Cherryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy distance to walk to the hospital. Mitel contained all I needed thank you.
Stayed 1 night in May 2024

8/10 Good

Warwick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The occupants of one of the other units was rather raucous
Stayed 3 nights in May 2024

2/10 Terrible

john

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Dishonest and disgusting .
DO NOT STAY HERE. On a busy HWY. Extra charges for laundry AND a spoonful of soap ? Carpet is tired. Not convenient to restaurants. Small parking spaces. Loud screaming at 3AM both nights. No lift. Dated bathrooms. Charged for stolen/broken appliance which DID not happen. 40 years and thousands of hotel stays and this was the WORST experience.
Stayed 2 nights in Apr 2024

8/10 Good

Jonathon

Liked: Cleanliness
Property was okay, had some permanent or semi permanent residents in dome of the rooms
Stayed 2 nights in Mar 2024

10/10 Excellent

Gerold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The office staff were super, patient, helpful, polite and caring.
Stayed 1 night in Mar 2024

8/10 Good

Sonia

Liked: Amenities
Very spacious accommodation but no lift. Almost all the accommodation is up one or two flights of stairs.
Stayed 1 night in Feb 2024

6/10 Okay

Jo

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Keziah, Waipawa

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay at the City of Sails. Friendly receptionists, pleasant to chat with and helpful. Room as tidy and clean, super cosy bed and the jetted spa was just the icing on top of the cake.
Stayed 2 nights in Jan 2024

8/10 Good

Helen

Stayed 1 night in Nov 2023

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely unit, really nice that we got upgraded to a spa bath. Just a couple of maintenance needs in the bathroom as the extractor fan doesn't remove the condensation hardly at all and there's grout crumbling out from the tiles. Lovely staff, we feel very well looked after
Stayed 3 nights in Oct 2023

6/10 Okay

Grant

Travelled with partner
Disliked: Property conditions & facilities
The room in the carpark smelt musty the outlook was not inviting. Ask for another room the next night was pretty average
Stayed 2 nights in Sep 2023

8/10 Good

Hine

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The motel was a convenient location.
Stayed 2 nights in Sep 2023

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay for what we needed in Auckland. Reception was very helpful and accommodating with our late check in. Great service and room was clean. Would stay again.
Stayed 1 night in Sep 2023