2/10 Hirveä
Yvonne
Matkusti perheen kanssa
27.10.2024
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I'm completely disappointed with this hotel. First of all the hotel was nothing like I expected. When we arrived there was homeless people in the entrance of the hotel. When we entered, I was charged for the hotel and given my key. When we arrived to the room, the room had a terrible smell, the carpet was damaged and full of stains and the room was nothing compared to what i saw in the internet. Because I was in a rush, I left for the day and when I returned to the hotel at 10pm, I regretted my decision to not walk out earlier that day. I slept with my clothes on because I was afraid the bed was infested with bed bugs, and as soon as the morning came, I left to locate another hotel to stay at for the remaining of my trip. When I checked out, I was charged for two day because I checked out pass checkout time, i was okay with that. But to be told by concierge that I will not receive a refund for my remaining time and I had to contact Expedia upset me. After speaking to a rep and learning that the hotel is not refunding me at all was a huge disappointment to me. I will never stay or recommend this awful hotel to anyone EVER!
Yvonne
Yöpyi 4 yötä lokakuussa 2024