8/10 Good
Diana, Long Beach
Travelled with family and small children
24 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the idea of staying in a castle and that in itself was magical. We stayed in the Cromwell Suite which is big. The kids loved the extra room to roam. The high ceiling in the living/2nd bed area was nice and contributed to the majestic feel.There were however a few things that could have been better. When we got there they did not have the room ready because they thought there were only 2 of us. Our reservation was for 2 adults and 2 kids. When we walked in the room the housekeeper seemed upset that she was having to make the 2nd bed and annoyed at us for being in there even though it was already 6pm, past check in time. They also only had breakfast for 2 we ended up having to ask for me but only got a few more things. Speaking of the breakfast, it was continental only. No real place to sit we had to sit on the carpet and the kids being kids kept dropping crumbs all over the place. It didn’t seem liked the place was vacuumed daily and I kept finding old crumbs every morning. This could easily be remedied by providing a hot breakfast in the restaurant that is just down stairs.
Also we stayed in the Cornwall Suite which is right above the bar. In the room with the bedroom it is really really noisy. Some mornings the music was turned on really loud starting at 8am and wouldn’t be turned off until 10pm. The other suite that must be behind is also easily heard if those guests are loud. There’s so much stomping up and down the stairs. The beds were lousy they dip in the
Diana
Stayed 3 nights in Dec 2024
