I'm not usually the type of person to write a negative review, but our stay at My Address in Plaza Real was pretty terrible. We quickly found the property is infested with Ants and would enter through the walls, baseboards, and door cracks (see pictures). We found ants in our bags and other personal belongings within 12 hours of our stay.
The property manager, Miriyam, was far from helpful. She was told of the problem and denied any wrong doing, stating that the ants came from outside and would solve the problem by sealing the door, even though there are clear pictures of ants coming from multiple entry points. Further, she stated that it was the first time it has ever happened, even though there are ant traps present along with ant killing spray on the premise. She refused to offer a refund, help with reaccommodation, or reimburse for the property that was damaged from the ants. Ants were present throughout our stay, forcing us to frequently sweep the floors and spray pesticides to minimize their impact- far from what anyone should expect in a hotel.
Be very cautious with this listing. The lower price point and central location can be attractive, however, you will be sacrificing your well being throughout your stay.
Also- the stair situation is not to be ignored. It is about 10 flights of stairs through narrow passage ways. I would not recommend to anyone who is in poor physical fitness.