Sul America Palace Hotel

3.0 star property

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Photo gallery for Sul America Palace Hotel

Lobby
Front of property
Room (Quintuplo) | Minibar, free WiFi
Lobby sitting area
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
  • Restaurant

Explore the area

Map
Av. Amazonas, 50, Centro, Belo Horizonte, MG, 30180-001
  • Seventh of September Square
    ‪5 min walk‬
  • Central Market
    ‪16 min walk‬
  • Raul Soares Square
    ‪17 min walk‬
  • Belo Horizonte (CNF-Tancredo Neves Intl.)
    ‪45 min drive‬

Room options

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

Twin Room

  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

Double Room

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

Triple Room

  • 20 sq m
  • Sleeps 3
  • 3 Single Beds

Quadruple Room

  • 30 sq m
  • Sleeps 4
  • 4 Single Beds

Room (Quintuplo)

  • 24 sq m
  • Sleeps 5
  • 5 Single Beds

Similar properties

About this property

Sul America Palace Hotel

Hotel with free breakfast, a short walk to Afonso Pena Avenue
A restaurant, laundry facilities and a 24-hour front desk are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include free newspapers.
Sul America Palace Hotel offers 92 accommodations with minibars and free toiletries. Televisions come with cable channels. This Belo Horizonte hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
Our customers tell us that they can't get enough of the helpful staff at Sul America Palace Hotel. During your stay, you're just a quick walk from Afonso Pena Avenue. Enjoy features like free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Amenities include free newspapers in reception and laundry facilities
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute walk from Afonso Pena Avenue and 10 minutes by car from Mineirão Stadium
There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces. Sul America Palace Hotel also features complimentary newspapers in the lobby and laundry facilities.

Smoking is allowed in designated areas at this 3-star Belo Horizonte hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 10 AM.
Sul America Palace Hotel has a restaurant on site.

Languages

Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (BRL 20 per night); discounts available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10 AM
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

More

  • 1 building
  • 5 floors
  • Designated smoking areas (fines apply)
  • Renovated entire property - 2015

Room amenities

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Minibar

More

  • Ceiling fan
  • Phone

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 7 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: BRL 20.00 per night (1312 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 7 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.

Property is also known as

Sul America Palace Hotel Belo Horizonte
Sul America Palace Hotel
Sul America Palace Belo Horizonte
Sul America Palace
Sul America Palace Hotel Belo Horizonte, Brazil
Sul America Palace Hotel Hotel
Sul America Palace Hotel Belo Horizonte
Sul America Palace Hotel Hotel Belo Horizonte

Sul America Palace Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 284 out of 696 reviews
Rating 8 - Good. 226 out of 696 reviews
Rating 6 - Okay. 106 out of 696 reviews
Rating 4 - Poor. 36 out of 696 reviews
Rating 2 - Terrible. 44 out of 696 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

DANIEL

Stayed 1 night in Dec 2024

10/10 Excellent

Olga

Travelled with partner
As always, staff is friendly, facilities are clean.
Stayed 1 night in Dec 2024

10/10 Excellent

guillaume

Liked: Cleanliness, staff & service, property conditions & facilities
Un voyage dans le temps. J’ai aimé l’hôtel vintage
Stayed 1 night in Nov 2023

6/10 Okay

Scott

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is an ok hotel to stay a night if you need a close place to stay to catch the train in the morning because it is walking distance from the Vale train station.
Stayed 1 night in Aug 2023

4/10 Poor

Eloilson

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A propriedade muito velha
Stayed 1 night in Jul 2023

2/10 Terrible

FELIPE

Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor wi-fi, no A/c, bad lighting, noisy, really unpleasant place.
Stayed 1 night in Nov 2019

8/10 Good

Amanda, Belém, Pará

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionists were helpful, professional, and courteous. If anything for improvement, it would have been nice to have mini shampoo/conditioner bottles to use.
Stayed 1 night in Jul 2018

8/10 Good

Sander

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Sebastina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Carlos Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Rosangela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom e limpo
Stayed 2 nights in Feb 2025

8/10 Good

Verônica Amaral Santos

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Excelente! Unica coisa que deixou a desejar foi o serviço de quarto.
Stayed 3 nights in Jan 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

2/10 Terrible

Milene

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Reclamação sobre o atendimento do recepcionista.

Venho por meio desta expressar minha insatisfação com o atendimento recebido pelo funcionário Leonardo, durante minha estadia no Sul América Pallace Hotel, realizada entre os dias 31/01 a 02/02. Infelizmente, a experiência foi prejudicada pelo comportamento inadequado de um dos recepcionistas, o que acabou comprometendo toda a viagem. Desde o momento do check-in, percebi uma atitude rude e pouco acolhedora por parte do colaborador em questão. Em diversas interações, fui tratada com desdém e impaciência, mesmo quando minhas solicitações eram simples e feitas de forma educada. Além disso, em vez de buscar soluções para minhas dúvidas e necessidades, o recepcionista demonstrou uma postura defensiva e hostil, o que tornou cada contato desconfortável e desgastante. A hospitalidade é um dos pilares fundamentais da hotelaria, e eu esperava ser tratada com respeito e cordialidade, algo que claramente não aconteceu nesta ocasião. Uma viagem que deveria ser um momento agradável acabou sendo marcada por constrangimento e frustração. Espero que essa situação seja tratada com a devida seriedade e que medidas sejam tomadas para evitar que outros hóspedes passem por uma experiência semelhante. Aguardo um retorno e, se possível, uma compensação por todo o transtorno causado. Atenciosamente, Milene
Stayed 2 nights in Jan 2025

10/10 Excellent

gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo!

é um hotel antigo porém tudo bem arrumado, super limpo, os funcionários muito simpáticos e atenciosos.
Stayed 1 night in Feb 2025

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

2/10 Terrible

Anderson

Stayed 1 night in Jan 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bem centralizado ! Não ouvimos barulho durante a noite mesmo sendo uma quinta feira, o quarto e banheiro estavam limpissímos ! A Educação e carisma de todos os recepcionistas foi incrível!
Stayed 1 night in Jan 2025

6/10 Okay

Larissa

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

6/10 Okay

diego

Business traveller
Bom custo benefício !!! O hotel encontra-se no centro , e com muitos bares próximos
Stayed 1 night in Jan 2025

8/10 Good

Aldenira

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Mateus Neri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2025