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Hotel Ambassador

4.0 star property

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Photo gallery for Hotel Ambassador

Comfort Room | Hypo-allergenic bedding, minibar, in-room safe, desk
Panoramic Double Room | Hypo-allergenic bedding, minibar, in-room safe, desk
Property amenity
Meeting facility
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Pool
  • Bar
  • Parking included
  • Gym
  • Room service

Explore the area

Map
Seftigenstrasse 99, Bern, BE, 3007

Room options

View all photos for Panoramic Single Room

Panoramic Single Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Panoramic Single Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Panoramic Double Room

Panoramic Double Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Panoramic Double Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Comfort Room

Comfort Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Room

  • Sleeps 3
  • 1 King Bed

View all photos for Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Single Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Double Room

Double Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Triple Room

Smart TV

Triple Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Quadruple Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Quadruple Room

  • Sleeps 4
  • 3 Single Beds and 1 Single Murphy Bed

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About this property

Hotel Ambassador

Pet-friendly hotel connected to a shopping centre in Bern with a full-service spa
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site. Housekeeping is available on request.
Hotel Ambassador offers 97 air-conditioned accommodations with minibars and a safe. A pillow menu is available. Smart televisions are featured in guestrooms. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Bern hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna, a fitness centre and complimentary bicycles.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Massage. Services include hot stone massages and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel Ambassador. During your stay, you'll be connected to a shopping centre and within walking distance of Freibad Marzili. Free WiFi in public areas, free self-parking and a full-service spa are available.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with massages or reflexology at Massage
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a sauna and complimentary bicycles
  • 14 minutes on foot from Freibad Marzili and a 3-minute drive from Bern Natural History Museum
  • Pets welcome for a fee
Hotel Ambassador offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. A fitness centre, spa services, and a terrace are also featured at the business-friendly Hotel Ambassador. Self parking is free.

This 4-star Bern hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Hotel Ambassador has a restaurant on site.
24-hour room service is available.

Languages

English, French, German, Italian, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: CHF 9.50 to 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle storage
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CHF 10 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 1.40 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 4.30 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 9.50 to 22 per person
  • Pet fee: CHF 10 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8 AM to 11 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Ambassador Bern
Ambassador Bern Hotel
Ambassador Hotel Bern
Bern Ambassador
Bern Ambassador Hotel
Bern Hotel Ambassador
Hotel Ambassador Bern
Hotel Bern Ambassador
Hotel Ambassador SPA Bern
Hotel Ambassador Bern
Hotel Ambassador Hotel
Hotel Ambassador Hotel Bern

Hotel Ambassador Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 136 out of 382 reviews
Rating 8 - Good. 177 out of 382 reviews
Rating 6 - Okay. 47 out of 382 reviews
Rating 4 - Poor. 13 out of 382 reviews
Rating 2 - Terrible. 9 out of 382 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Alberto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Japanese restaurant top
Stayed 1 night in Nov 2024

10/10 Excellent

Winston, Wakefield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here previously and it is very handy for the centre etc
Stayed 2 nights in Aug 2024

4/10 Poor

Diego

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel itself is ok, but it is unacceptable for a place for which you pay more than $200 not to have usable internet. First of all (we were in room 511, at the end of the corridor), we could barely catch wifi (2 bars), and even moving closely to the door or opening the door to the corridor internet clocked in with a horrible Ping of 318 ms (should be 5 ms!), and download about 10 Mbps and upload about 3 Mbps. Due to the horrible Ping delay, we could not use internet at all, and had to use our USA roaming at a great expense to perform our work. We called the reception, where a lady simply said there was nothing they could do about it. In the morning it was a little better, I suppose she could have at least tried to reboot their modem, but at 10 pm she was too lazy or ignorant to do it. It's sad the hotel regularly increases prices with the times but keeps their 10-year old trashy Monsoon internet service. Only go to that hotel if you don't use internet.
Stayed 1 night in Jul 2024

10/10 Excellent

Azam

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice an clean
Stayed 1 night in Jun 2024

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking was great and tram stop just outside to get into Berm centre worked well using complimentary travel pass. Restaurant menu was limited and a bit pricey but food was excellent quality and beautifully presented. Soa facilities good but would have been helpful to be told we had to collect towels from reception in advance of heading down to use it. Staff very helpful.
Stayed 1 night in Jun 2024

10/10 Excellent

Nandish

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyes staying & was relaxing.
Stayed 1 night in May 2024

10/10 Excellent

Liezel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel. The staff were very friendly and the hotel room itself was really lovely. They even have a free pool and sauna included with the stay, alongside with bathrobes and slippers if you needed any. We never got to try it out but thought that was a really nice gesture. Another positive perk was the free travel pass around Bern. We had a car - parking was very easy and free. They also have a restaurant within the restaurant. We paid for the breakfast buffet which was 19 CHF each, and the food selection was great. The room itself was pretty modern - especially the bathroom. I liked the design of the bathroom (had a hairdryer as well). There is also a mini bar inside the hotel room in case you wanted a little drink or snack during the stay, but you would of course have that added to your bill. However, there was complimentary tea and coffee in the room. We stayed in a 3 person room (1 double bed, 1 single foldable bed). The single bed was not the most comfortable bed to say the least. I am a deep sleeper but must say my back hurt quite a bit when I woke up because I could really feel the springs on that bed. However, the double bed was comfortable to sleep in to say the least. Overall, was a very good stay and the city is nearby through tram service. The tram stop is very nearby to the hotel so you won’t have an issue getting into town. We were however able to visit the entire town within 1 day and only stayed in this hotel for 1 night.
Stayed 1 night in Apr 2024

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Loretta S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Filipinas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bern trip
Great breakfast buffet. Great location close to tram heading to Bern and other Swiss major cities via train. Helpful staff as well.
Stayed 2 nights in Aug 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access many different sites around Bern without needing a car.
Stayed 1 night in Feb 2023

10/10 Excellent

Elisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff.
Stayed 4 nights in Sep 2022

8/10 Good

MARIJATI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The family room is in fact 2 separate rooms, with a shared private corridor that can be locked.
Stayed 1 night in Sep 2022

2/10 Terrible

Dinesh

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
It’s not even 2 star property not sure why it says it’s a 4 star. For this price many other and better option
Stayed 1 night in Aug 2022

8/10 Good

Esmeralda A.

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Aug 2022

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have good air conditioning for the room during my stay, outside is hot temperate , just next to the tram stop.
Stayed 2 nights in Aug 2022

8/10 Good

Phylip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Hotel Ambassador 🙌
Great hotel with on site parking. Super friendly helpful staff. Great quality WiFi (for some webinars I needed to do). Across the road from tram stop 8mins from city centre.
Stayed 1 night in Aug 2021

8/10 Good

Karen

Travelled with family
Liked: Staff & service, room comfort
Convenient Location
The best thing about this hotel is it’s location right across the street from a tram line. The hotel provided a code for free transportation into downtown Bern- just a few stops away. The room was reasonably comfortable. Nice TV, air conditioning, and Wi-Fi worked. The downside was that the bathroom lacked privacy (no door), the shower had a weird step, and the grout was grungy. We appreciated free parking but space is limited. Garage was full and it was nearly impossible to turn around to exit. Tip is to arrive early to get a spot in garage or in the street. Staff members were friendly and helpful. Overall a decent place to rest your head for a night.
Convenient tram stop
No door to bathroom
Shower floor
Shower
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel the Bern
Very conviently located. The room was spacious and comfortable. Would recommend to others.
Stayed 2 nights in Aug 2021

8/10 Good

raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very reasonable priced Nice hotel outside part of bern - used it as home vase for interlockan, lake Geneva and luzern.
Stayed 4 nights in Jul 2021

4/10 Poor

a

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Rough as can be... door dont close properly..rooms smell
Stayed 1 night in Nov 2020

10/10 Excellent

Dragos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Richard John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location, Friendly Staff!
For my trip the location was ideal with a tram connection just across the street with regular service and directly to our offices. My only regret is that I didn't take my Spa gear as I would have surely enjoyed their wellness area. Their receptionists were particularly nice and had a good laugh with them Lovely people.
Stayed 1 night in Aug 2020

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel within walking distance of town
Friendly reception staff. On site parking. Big room, clean, quiet and comfortable. Located right next to the tram stop.
Stayed 1 night in Jul 2020

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The AC was amazing!! The bed was comfortable. There is a public transport stop right outside the hotel and the complimentary passes to use it was a nice plus. Front desk staff was extremely helpful!
Stayed 1 night in Jun 2020

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