The property itself is very nice. No real complaints about it. Gated Condo with a nice pool right on the beach. But we booked it two and half weeks in advance, paid the bill, got confirmation emails and emails that said "Here's the keys to your booking", but we drove for 12 hours to get there to have the owner tell us about 11:30p "Well I didn't know you were coming and the place isn't clean." And that was just sort of it. Owner kept blaming VRBO, never took responsibility for anything. I kinda had to coax out of her even whether or not we could come back the next day. My wife and I called around to conservatively 20 different hotels to find a room for the night. Found one 25 minutes away for about $200. Owner kept sort of acting like it didn't happen. I called VRBO on Monday when they opened and they said "No we show everything for your booking is correct here, you were supposed to check in on that night, if the property wasn't ready you need to talk to her about it." I talked to her about it before we left and said that I was looking for her to refund the first night and the price of the hotel and she said "Well if I'm refunding the first night then that should cover the hotel". I said "But I didn't drive 12 hours so I could hunt for an econo lodge in the middle of nowhere at midnight and pay $200 for my trouble. I booked and paid for this vacation so I wouldn't have to do that." And then she tried to swing it like it was somehow my fault, "Well if I was driving all that way I would have called the owner to be sure they were ready...so you should have called me..." Getting her to respond was a bit like pulling teeth. The fastest she got back to me was when VRBO called her and told her that I had asked for a full refund. (I hadn't asked for that) Well, I kept texting her about it after we got home because we had no resolution before we left. A week went by and still nothing. She finally said "Well I'll call VRBO then call you as soon as I'm off the phone with them." She never did, she ended up refunding literally as little as she could by giving us back the "per day" fee for the first night and none of the associated taxes or fees nor anything toward the hotel. Vacationer beware I guess.