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Best Western Plough & Harrow Hotel

3.5 star property

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Photo gallery for Best Western Plough & Harrow Hotel

Exterior
Lobby
Garden
2 bars/lounges, lobby lounge
Suite, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
135 Hagley Road, The Plough & Harrow/135, Birmingham, England, B16 8LS
  • Broad Street
    ‪9 min walk‬
  • Utilita Arena Birmingham
    ‪18 min walk‬
  • International Convention Centre
    ‪4 min drive‬
  • Birmingham (BHX)
    ‪28 min drive‬

Room options

View all photos for Executive Room, Multiple Beds, Non Smoking

Executive Room, Multiple Beds, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Executive Room, Multiple Beds, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Premium bedding, desk, laptop workspace, soundproofing

Deluxe Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (With SofaBed)

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 Double Bed, Non Smoking (With SofaBed)

  • 35 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 2 Single Beds, Non Smoking

  • 36.4 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Superior Room, 1 Double Bed, Non Smoking

  • 36 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Suite, 1 King Bed, Non Smoking

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 Double Bed, Non Smoking

  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Hampton by Hilton Birmingham Broad Street

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.2 out of 5, Very good, (2199)
The price is €75
for 1 room
includes taxes & fees
11 May - 12 May
Hampton by Hilton Birmingham Broad Street

About this property

Best Western Plough & Harrow Hotel

Hotel with bars, a short walk to Broad Street
A restaurant, 2 bars/lounges and a conference centre are available at this hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business centre and conference space are on-site. Housekeeping is available on request.
Best Western Plough & Harrow Hotel offers 44 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 32-inch LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Best Western Plough & Harrow Hotel. During your stay, you're just a quick walk from Broad Street. Enjoy features like free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi and wired Internet
  • Enjoy British cuisine and garden views while dining at Terrace Restaurant
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • 9 minutes by foot from Broad Street and a 3-minute drive from University of Birmingham
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 2153 square feet (200 square metres) and includes a conference centre. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Best Western Plough & Harrow Hotel. Parking is available for a fee.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Terrace Restaurant – Overlooking the garden, this restaurant specialises in British cuisine and only serves breakfast. Guests can enjoy drinks at the bar.
Beauforts Traditional Pub – This lobby lounge specialises in British cuisine. Open selected days.

Languages

English, French, German, Italian, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (GBP 15 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 10 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Beauforts Traditional Pub
  • Terrace Restaurant

Things to do

  • Piano

Family friendly

  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (2,153 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10:30 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in

Renovations and closures

The property is closed between 22 December and 1 January.
The property is closed: Christmas Eve and Christmas Day.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 10.00 per person
  • Self-parking fee: GBP 15.00 per night
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Plough Harrow Hotel Birmingham
Plough Harrow Birmingham
Plough Harrow Hotel
Plough Harrow Hotel Birmingham
Best Western Plough Harrow Hotel
Best Western Plough Harrow Birmingham
Best Western Plough Harrow
Best Western Plough & Harrow
Best Western Plough & Harrow Hotel Hotel
Best Western Plough & Harrow Hotel Birmingham
Best Western Plough & Harrow Hotel Hotel Birmingham

Best Western Plough & Harrow Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 337 out of 1001 reviews
Rating 8 - Good. 388 out of 1001 reviews
Rating 6 - Okay. 172 out of 1001 reviews
Rating 4 - Poor. 68 out of 1001 reviews
Rating 2 - Terrible. 36 out of 1001 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Olusegun

Travelled with family
Liked: Staff & service
They really need to up their customer experience by providing aome basics, like bottled water, instead of assuming that everyone would take water from the tap.
Stayed 4 nights in Jan 2025

2/10 Terrible

Tara

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

me

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind, friendly staff. TRAM close to hotel and convenient. Will definitely recommend and return. Cozy and comfy.
Stayed 3 nights in Jan 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Good value

Good value stay. Great location for us and good value for money. Hotel is a little tired but rooms are clean and bed is comfortable.
Stayed 1 night in Dec 2024

8/10 Good

Brian, Sloatsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an older property but it checks out. Had some issues with the toilet and in order for the power to stay on in the room you have to leave key card inserted in slot near door, but otherwise a generally pleasant stay. Great restaurant/bar, good food, great staff.
Stayed 1 night in Dec 2024

6/10 Okay

Susan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We paid 22.00 for 2 breakfast. It was 10.00am bfast did not finish till 10.30. No bacon. Fried eggs looked dry no hash browns. Dried beans. No plates. Asked for fresh eggs and bacon obviously plates. Plates. Came. Eggs. Which went cold as took at least 15 mins for 4 slices of bacon between myself and partner. Breakfast area should always. Have the food regardless of the time. I kept asking the waitress how long for the bacon. Not good at all
Stayed 1 night in Dec 2024

8/10 Good

Amber

Liked: Cleanliness, staff & service, room comfort

Fair/Good overall, room needs a little work.

Very nice hotel lobby and bar area, decorated beautifully for Christmas. The staff was friendly and accommodating. The route to my room on the 1st floor (rm 111) was difficult because of all the stairs (I'd recommend replacing them with ramps). Also, in an effort to be green, the lights in the newer wing would be off and come on as you passed under them, giving the hall a very creepy, uninviting vibe. The room was clean except for the hairdryer which was weirdly sticky. The linens need to be updated. My duvet had a hole in the lining and the mattress protector kept slipping off every night because the elastic was shot. The bed was comfortable enough, but it could probably use a new mattress. My only real criticism is the bathroom, which needs to be updated. Please put glass in the shower/tub because there's nothing worse than having a shower curtain touching you while showering.
Stayed 4 nights in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

NG Shopfronts Ltd

Stayed 1 night in Dec 2024

8/10 Good

Phillip

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great friendly hotel away from the hussle and hussle of city, but close enough to city via 15min walk
Stayed 1 night in Dec 2024

8/10 Good

Borislav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The iron was not good at all and was a bit cold, otherwise everything else was good. I like the old style of the hotel. There was no pastries at breakfast.
Stayed 1 night in Dec 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, wonderful food, excellent entertainment (beautiful lady singer in red singing Christmas songs) and brilliant staff! Great place to eat, stay and relax.
Stayed 1 night in Dec 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Alexander

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful

Dreadful - it’s supposed to be 4 star but it doesn’t deserve any. Probably the worst hotel I’ve stayed in years.
Stayed 1 night in Dec 2024

4/10 Poor

Courteney

Travelled with partner
Liked: Cleanliness
The staff were friendly but away from the desk a lot of the time. The room was extremely cold at night and we couldn’t turn up the heating as it was controlled by staff (who we couldn’t find). No under floor heating despite it being stated. Comfy bed and clean room though with easy parking outside.
Stayed 1 night in Dec 2024

6/10 Okay

Joanne

Travelled with group
Liked: Staff & service

Hotel needs upgrading

Hotel was very tired. Friendly staff on reception. Best bit of the room was the shower room which looked like it had been recently fitted. Good quality fixtures & fittings. Bedroom area however was tired & dated. Quite a bit of dust & cobwebs on upper parts of the walls.Floors very creaky. There was a wedding on which we weren’t warned about & it was noisy. The music was turned off at twelve but then lots of noise with guests moving about. It is an old building & the floors & stairs are very creaky. It could be a beautiful hotel but it is badly in need of an upgrade in the rooms & communal areas. However the location was good for access to city centre & the staff were very friendly.
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Cleanliness

Disappointing

Not a bad location for visiting Broad St/Brindley Place with tram stop a short walk away. Reception wasn’t manned when we arrived and it took some time to find someone to check us in. We found the same in the bar, had to wait for someone to appear to get a drink! Hotel is very tired, fixtures and fittings damaged and dated. Looked clean on the surface but shower curtains filthy and stained, thick dust on doors, bed head and shower gel container empty. Bath panel damaged and shower head thick with calcification, could definitely use some viakal! Windows draughty and hard to close. A wedding was taking place during our stay and although the music ended at midnight, there was continued noise until the guests had dispersed. Had we been aware of this event, we may have stayed elsewhere. On a positive, the bed was very comfy and bedding and towels of nice quality.
Stayed 2 nights in Dec 2024

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and bathroom were both clean. I would have preferred a firmer pillow. Breakfast on our first morning,the staff were struggling to keep up with demand on the hot breakfast. My daughter and I had to wait for hash browns and black pudding. Everything was hot though.
Stayed 2 nights in Nov 2024

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Disliked: Room comfort

A cold stay at a best western hotel !!!

The hotel in general was cold, in our room the radiators did not work at all, temp -2 outside, . We asked twice for heating and eventually given 2 fan heaters, but only one worked. When you pay good money for a hotel you expect it to be comfortable and warm, this was cold !
Stayed 1 night in Nov 2024

8/10 Good

V

Business traveller
Liked: Cleanliness, staff & service, room comfort

Great location

Comfortable hotel. Carpets a bit tired
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Okay stay. Staff friendly. Breakfast very poor- no orange juice ! Selection very limited
Stayed 1 night in Nov 2024