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Hotel Indigo Birmingham Five Points S - UAB by IHG

4.0 star property

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Photo gallery for Hotel Indigo Birmingham Five Points S - UAB by IHG

Reception
10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe
Room amenity
Front of property
10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Pet-friendly
  • Housekeeping
  • Bar
  • 24/7 front desk

Explore the area

Map
1023 20th Street South, Birmingham, AL, 35205
  • University of Alabama at Birmingham
    ‪11 min walk‬
  • Birmingham Zoo
    ‪3 min drive‬
  • Birmingham Jefferson Convention Complex
    ‪3 min drive‬
  • Birmingham, AL (BHM-Birmingham Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room

10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications)

10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Roll-in Shower (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 Bedroom

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Roll-in Shower (Communications)

10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 2 Double Beds, Roll-in Shower (Communications)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

10 bedrooms, Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 2 Double Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Indigo Birmingham Five Points S - UAB by IHG

Art Deco hotel with 24-hour fitness centre and 24-hour front desk
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking and a business centre.
Hotel Indigo Birmingham Five Points S - UAB by IHG offers 63 accommodations with iPod docking stations and MP3 docking stations. Beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Indigo Birmingham Five Points S - UAB by IHG. During your stay, you're just a quick walk from Kirklin Clinic. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • 11 minutes by foot from University of Alabama at Birmingham and a 2-minute drive from McWane Science Center
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, gift shops/newsstands, and concierge services are also featured at the business-friendly Hotel Indigo Birmingham Five Points S - UAB by IHG. Parking is available for a fee.

This Art Deco Birmingham hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.
Hotel Indigo Birmingham Five Points S - UAB by IHG has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 38 per day)
  • Secured, covered valet parking on site (USD 38 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 5 to 30 for adults and USD 5 to 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lift
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 24 November to 24 November:
  • Bar/Lounge
  • Dining venue
The following facilities are closed for Christmas Day:
  • Bar/lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 30 for adults and USD 5 to 30 for children
  • Covered self-parking fee: USD 38.00 per day (in/out privileges)
  • Valet parking fee: USD 38 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Highland Ascend Collection
Highland Downtown/UAB Ascend Collection
Highland Hotel
Hotel Highland
Hotel Highland Ascend Collection Hotel
Hotel Highland Downtown/UAB Ascend Collection Hotel
Hotel Highland Downtown/UAB Ascend Collection Hotel Birmingham
Highland Downtown/UAB Ascend Collection Birmingham
Hotel Highland Birmingham
Highland Birmingham
Hotel Highland Downtown UAB Birmingham
Hotel Highland Downtown UAB
Highland Downtown UAB Birmingham
Highland Downtown UAB
Hotel Indigo Birmingham Five Points S UAB
Hotel Indigo S UAB
Indigo Birmingham Five Points S UAB
Indigo S UAB
The Hotel Highland Downtown UAB
Hotel Indigo Birmingham Five Points S UAB
Hotel Indigo Birmingham Five Points S UAB an IHG Hotel
Hotel Indigo Birmingham Five Points S - UAB by IHG Hotel
Hotel Indigo Birmingham Five Points S - UAB by IHG Birmingham

Hotel Indigo Birmingham Five Points S - UAB by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 404 out of 1001 reviews
Rating 8 - Good. 234 out of 1001 reviews
Rating 6 - Okay. 142 out of 1001 reviews
Rating 4 - Poor. 106 out of 1001 reviews
Rating 2 - Terrible. 115 out of 1001 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2024

10/10 Excellent

Toby

Stayed 1 night in Nov 2024

4/10 Poor

graciela

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible condition
Stayed 1 night in Dec 2024

4/10 Poor

Sherri, Pelham

Travelled with family
Disliked: Amenities
Beautiful property in a declining part of Birmingham. Additionally the property is run by poorly trained and managed staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lachelle

Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fine, the woman was a bit rude through the process but was fine the next morning when we left. The beds are uncomfortably hard but the room was clean.
Stayed 1 night in Dec 2024

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

kelleigh

Stayed 1 night in Nov 2024

2/10 Terrible

Stacy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible decision to stay here!
The room was not clean, what looked like sticky ketchup on the floor by the entry door, appeared not to have been mopped, hair left in the shower, room phone didn’t work when I needed to call the front desk and to top it off NO HEAT on a night that was 20* outside and had a room full of windows! It was freezing in the room!! I made 3 trips downstairs to complain to the front desk to please get it working, but she seemed too busy on the ph with earbud in her ear to care and told me no maintenance available on the weekends. I asked for it to be fixed by next morning and to speak to the manager, which neither happened before I checked out on Sunday morning. I’ve stayed at this location numerous times over the years, but it’s beyond terrible now and I WILL NOT EVER stay here again!
Stayed 2 nights in Dec 2024

8/10 Good

Chelsea

Liked: Cleanliness, staff & service
Staff was friendly. Shower did not work properly but overall it was beautiful on the inside.
Stayed 1 night in Dec 2024

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good, but no cigar.
I had only three problems with IGH, otherwise everything else was fine. First, I couldn't get the temperature in the room to stay above 71 degrees, and it was 28 degrees outside for 3 of the 5 nights. So, with the 6 huge windows in the room, it constantly felt cold at night. Secondly, while there was a coffee maker in the room, there was no regular coffee and no coffee cups - even though the towels were changed every day. Finally, the hand soap dispenser and the body lotion dispenser went empty on the 3rd day and were not refilled by day 5. Little things, but they make a big difference to the stay
Stayed 5 nights in Dec 2024

4/10 Poor

Kristin, little rock

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This property probably needs better management. We arrived to a room that was not fully cleaned. The linens were piled in a chair. The front desk employee, Lexie, was doing her best to find us a fully cleaned room, but we were not the only customers that were disappointed. Despite paying an extra $10 for our son, there were only two towels. The shower leaked which caused water to pool on the floor. Despite being on the top floor, the street noise was awful. Cars raced up and down the street all night. I do not recommend this property.
Stayed 1 night in Nov 2024

2/10 Terrible

Dustin

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
The staff, including valet, did not know what they were doing. Both valet attendees were highly unprofessional. I will not stay here again.
Stayed 1 night in Dec 2024

8/10 Good

Pamela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unaware of parking options. Room seemed chilly to us despite 72 degree thermostat
Stayed 1 night in Dec 2024

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Julie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I thought the property itself was in a good neighborhood and aesthetically, to the naked eye, is beautiful. We had several very nice staff at the front desk, but a couple acted as if we were bothering them. Many things were broken or out of order. Elevator buttons, ice machines. There was one tiny garbage can for two guests and the shampoo and body wash in the shower were both empty.
Stayed 2 nights in Nov 2024

2/10 Terrible

Mikayla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The heat was broken in the facility and the workers refused to change our room.
Stayed 1 night in Nov 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Staff was always friendly and helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

Kristal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Mikayla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible stay. The room was freezing and the heat seemed to be broken. Took a while for the situation to be fixed.
Stayed 2 nights in Nov 2024

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Farrah

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Decent hotel,rooms were a look less clean than I prefer. The bathroom had lots of hair and the shower curtain was dirty.
Stayed 3 nights in Nov 2024

2/10 Terrible

Lauren

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Kellie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My five-star review was primarily due to the exceptional staff. Walter, the valet, set the tone with his outstanding service. Given the challenges of parking in downtown Birmingham, opting for the hotel's valet service proved worthwhile. My room's cleanliness and amenities were consistently maintained thanks to Angie from housekeeping. Throughout my stay, Rere and Charlea provided friendly assistance around the clock. Although I only visited the bar/restaurant once, the attendant's warm hospitality left a lasting impression. My stay was 3 due to a family emergency but I enjoyed the stay so much, I booked an additional night to just relax.
Stayed 1 night in Nov 2024