I checked in on Friday, only to be disappointed by the lack of a real balcony. The refrigerator was not functioning, and I contacted maintenance to rectify the issue. Upon their return, I discovered there was no hot water, prompting another maintenance visit. To my dismay, the elevator malfunctioned as I attempted to leave, requiring the same maintenance personnel to intervene once more. My stay was marred by a reoccurrence of the hot water issue on Saturday night, with no manager available to address my concerns. I was unable to secure a refund due to unsuccessful attempts to contact Expedia, leading to a thoroughly disappointing experience.