29.4.2019 The Click Clack Hotel
Hello. Thank you for taking the time to share your comments with us! We’re sorry you didn’t have the best experience while staying with us: We will definitely work hard in order to improve our guest experiences and our score. Please allow us to have you back anytime soon. Have a great day! Carolina Pérez Galvis Service and Guest Relations Analyst The Click Clack Hotel
10.1.2018 Guest Services
Hi Emil, thank you for sharing your experience with us. We are sorry if there was any misunderstanding during your stay, as you know you have the privileges to have an upgrade to the next size if there is availability. During your visit this wasn't possible as all of our L rooms were occupied. Kind regards, The Click Clack Hotel