We are a family with young kids who lost power for several days. We went to the library so we could find a room available for the night using Expedia, and it said that The Thistle Inn had vacancy.
We booked it around 3 PM and headed to the Inn at around 6. The building is unattended, with just a note saying to check your email for a code to get in the room, and a phone number if you have issues.
Expedia nor the Inn ever sent a code. We called the number that was taped to the door and it was disconnected. I sent an email, and tried to reach the Inn through the Expedia site. At that point we were stranded with a 5yo and a newborn. We were able to find a place with power and gave up on the room. A couple hours later, I heard back from someone from Thistle Inn who explained the issue, that he never got the information from Expedia, and that we should ask for a refund. The next call was to customer service who said they would issue the refund after confirming with The Thistle Inn. Our refund request was denied by Expedia because the owner didn't respond.
Never will use Expedia again.