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Sure Hotel by Best Western Bordeaux Lac

3.0 star property

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Photo gallery for Sure Hotel by Best Western Bordeaux Lac

Reception
Terrace/patio
Executive Room, 1 Queen Bed, Non Smoking (with Single Sofabed) | Room amenity
Bar (on property)
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking included
  • 24/7 front desk
  • Pet-friendly
  • Air conditioning

Explore the area

Map
Rue Du Grand Barail, Bordeaux, Gironde, 33300
  • Barriere Casino Theatre
    ‪5 min walk‬
  • Bordeaux Congress Center
    ‪6 min walk‬
  • Matmut Atlantique Stadium
    ‪13 min walk‬
  • Bordeaux (BOD-Merignac)
    ‪14 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed, Non Smoking

Executive Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout curtains, soundproofing

Executive Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Single Bed, Accessible, Ground Floor

Desk, laptop workspace, blackout curtains, soundproofing

Classic Room, 1 Single Bed, Accessible, Ground Floor

  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Room, 1 Double Bed, Non Smoking

Desk, laptop workspace, blackout curtains, soundproofing

Classic Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Desk, laptop workspace, blackout curtains, soundproofing

Comfort Room, 1 Double Bed, Non Smoking

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking

Classic Room, 2 Single Beds, Non Smoking | Desk, laptop workspace, blackout curtains, soundproofing

Classic Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Single Beds

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About this property

Sure Hotel by Best Western Bordeaux Lac

Lakefront Bordeaux hotel in Le Lac with free parking
Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and conference space are on-site.
Sure Hotel by Best Western Bordeaux Lac offers 72 accommodations with free newspapers and complimentary bottles of water. 26-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Bordeaux hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the overall property condition at Sure Hotel by Best Western Bordeaux Lac. During your stay, you're just a quick walk from Kart System. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • 6 minutes by car from Cité du Vin and 7 minutes from Rue Sainte-Catherine
  • Pets welcome for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 484 square feet (45 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Sure Hotel by Best Western Bordeaux Lac. Self parking is free.

This 3-star Bordeaux hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.
Le Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: EUR 14 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Le Restaurant

Things to do

  • TV in common areas

Family friendly

  • Free cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 484 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with satellite channels

Food and drink

  • Chef service
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 5 per pet, per night
  • Weight limit: 22 lb per pet

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 100 per stay
  • A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14 per person
  • Pet fee: EUR 5 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children aged 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Interhotel Apolonia Bordeaux
Interhotel Apolonia Hotel
Interhotel Apolonia Hotel Bordeaux
INTER-HOTEL Bordeaux Lac Apolonia Hotel
INTER-HOTEL Apolonia Hotel
Sure By Bordeaux Lac Bordeaux
Sure Hotel by Best Western Bordeaux Lac Hotel
Sure Hotel by Best Western Bordeaux Lac Bordeaux
Sure Hotel by Best Western Bordeaux Lac Hotel Bordeaux
The Originals City Hôtel Apolonia Bordeaux Lac (Inter Hotel)

Sure Hotel by Best Western Bordeaux Lac Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 160 out of 560 reviews
Rating 8 - Good. 252 out of 560 reviews
Rating 6 - Okay. 95 out of 560 reviews
Rating 4 - Poor. 30 out of 560 reviews
Rating 2 - Terrible. 23 out of 560 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we needed.
Stayed 1 night in Aug 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Iain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our weekend stay !!
Stayed 3 nights in Sep 2023

6/10 Okay

Claire

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Alison

Stayed 1 night in Sep 2023

2/10 Terrible

Shane

Stayed 1 night in Sep 2023

10/10 Excellent

Mr P

Stayed 1 night in Aug 2023

8/10 Good

Alison

Stayed 2 nights in Jun 2023

8/10 Good

Beverly

Stayed 1 night in Apr 2023

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Does what it says on the tin . Reasonably priced comfortable hotel for one night stop over welcoming helpful staff , very nice dinner , comfortable bed , secure parking. Ticks all the boxes
Stayed 1 night in Feb 2023

10/10 Excellent

Susan

Stayed 1 night in Oct 2022

10/10 Excellent

Carlos

Stayed 1 night in May 2022

2/10 Terrible

Phillip DM

Stayed 1 night in Aug 2021

6/10 Okay

Raul

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Not good
The room wasn’t clean and it was full of mosquitos
Stayed 1 night in Aug 2020

10/10 Excellent

Riyaz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Breakfast was good. Hotel a little run down. The card to get in my room had to be reprogrammed nearly every day.
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019

2/10 Terrible

M

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Never again
No hot water, hat to bathe small children in cold water. Also non-smoking room smelled of cigarette smoke. Room very cramped.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay again
It was great! The staff were nice and accommodating and the place was clean. Would definitely stay again
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel EVER! When we first checked in, the first room was filthy, garbage was overflowing out of the trash cans and bed had definitely been slept in. The front desk clerk was apologetic and found us a different room however the air-conditioner did not work. She assured me that she would have it fixed by the time we arrive back from dinner. When we arrive back, the air-conditioning was not fixed and she found us a fan but unfortunately, that did not help. It was 85° inside that room, we were on able to sleep the entire night. At 7 o’clock in the morning, we checked out and the front desk clerk stated that it was “ impossible“ that the air conditioner did not. work. He went into the room and indeed the air conditioner was not working. He offered us a free breakfast but we needed to catch a train and Could not take you up on his offer. Avoid this property at all costs.
Stayed 1 night in Jun 2019

8/10 Good

PHILIP

Liked: Cleanliness, property conditions & facilities, room comfort
Served the purpose for overnight stay
Stayed 1 night in Mar 2019

6/10 Okay

Tina

Liked: Cleanliness
Disliked: Room comfort
clean but not so comfortable
the room was very small and very cold. put the heater on but the noise meant we couldn't sleep and we needed to get up early next morning to drive. no one answered the reception bell the following morning for us to check out so we left. car parking facilities ok but advertise as secure but they don't close the gate and if no one answered us ringing the bell to leave who is watching the car park.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Lovely hotel. Not a lot around. Food in Restaurant Devine
Stayed 1 night in Mar 2019

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip that was close to teh customer site.
was nice and relaxing after work . was very convinient for my customer visit.
Stayed 2 nights in Jan 2019

8/10 Good

Aasheesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Well Comforting Stay
Stay was very nice
Stayed 1 night in Dec 2018