2/10 Hirveä
Alejandra L.
17.12.2024
Huonoa: Siisteys
Worst management team of all time
The entrance was covered in snow, hard to get in. The main deck does not exist, workers all about building it. The hot tub was also not existent, fully packaged and not built at all. Called management company, they apologized and returned money (less than 10% of the cost of the rental) they suggested we go to the town to have fun and take pictures assured us the workers would not be there when we returned, they were. We found out that night that none of the fireplace worked. They said they would send someone to clear the snow from the decks and fix the fireplaces the next day, it took 2 days and 1 of the fireplaces never actually worked. The deck cleaning guy also did a poor job. he shoveled for like 5 min then gave up and threw salt all over the place which did next to nothing. the 2nd day workers came back at 7 am to start banging on the floor, needless to say i was very irate. I had to kick the workers out personally and tell then not to return for the remainder of my rental time as they are not supposed to be there during my stay. It was a very unpleasant ordeal. For the first 3 days of a 5 day rental we literally had to spend the day calling the management company and looking over the work of the 3rd party contractors they would send to do a poor job. I complained to them that they did absolutely no preparations, they falsely advertised amenities they did not have, and broke our agreement and in the process ruined my family vacation which was planned with months prior.
Alejandra L.
Yöpyi 4 yötä joulukuussa 2024