6/10 OK
Leena, Helsinki
1.3.2015
Huonoa: Henkilökunta ja palvelu ja huoneen mukavuus
More flexibilty, please
The hotel, garden and pool are well maintained, and there are good restaurants nearby. The rooms are basic: If you want a heater, toaster or kettle, you can hire them from the reception for a charge and a deposit. WiFi also costs extra but works ok. Two things made us unhappy. First, the staff hogged the laundry and kept us waiting for hours. Second, the reception opened late and closed early, and there was no provision for guests like us, whose plane left before 8.00 a.m. To get our deposit back for the heater, toaster and kettle, we had to hand them in before 6.00 p.m. the day before we left. This was not negotiable so we spent a cold night and had cold toast for breakfast - on top of cold treatment from the staff.