This home is located in an incredible area with beautiful views, but to say it is ready for tenants is dangerous at the very least. My husband and I booked a 2-night stay and checked in late in the evening on the first day. The property listing on VRBO states "no pets" but we quickly noticed a heavy, musty smell of cigarettes and dogs circulated by the central heating. Housekeeping had cleaned the home well and provided plenty of linens, but the smell was baked into the structure and ventilation system. The door handles for two external patio doors were completely broken, with one having a dish towel stuffed in the open hole. In the master bathroom shower, only one of two showerheads and faucets worked, but the shower did not have hot water. We were able to use the much smaller spare shower, but if our group had included any more than the two of us this would've been far worse. The kitchen sink drainage plumbing was not intact and all fluids that were poured down the sink drained into the lower cabinet and onto the kitchen floor. Beyond this there were additional minor inconveniences. A kitchen trash can and trash bags were not provided. I understand this neighborhood does not offer a trash pick up utility service, but trash bags would at least make it possible to remove our trash. Many basic kitchen appliances were not provided, including a toaster and hot water kettle.
When we woke up in the morning we both had difficulty breathing, red itchy eyes, and sinus irritation. We left the home and reached out to the hosts via VRBO app, text message, and phone calls to the property management company - Family Time Vacation Rentals. After a few hours we received replies via VRBO messaging and text messages stating they were "looking into it" and would get back to us.
I requested that they place us in a different home for the multiple safety reasons mentioned here but I never got any definitive answers other than they were still looking into it. My husband and I ended up packing our belongings and checking into a local hotel for the second night. We both frequently travel for work and pleasure, often renting homes like this for extended stays, and never before have we come across a rental property in such poor condition. We also rent out our own home and would be ashamed if it was made available with these issues to renters.