4/10 Huono
Brian B., Gilbert, AZ
31.3.2023
Huonoa: Siisteys
Great location, Horrible stay
Check in process was seamless, property was in great location to ski resort.
When we arrived we looked over the place and noticed there were many light bulbs missing throughout the property. No extra blankets for beds. Just a sheet and bed spread and very limited cooking pans. The pan we had to use had peeling teflon all over them..
i called and asked the property manager to ask where light bulbs were so we could replace burnt bulbs and a few can light that were missing bulbs altogether. He said only 1 light is out in the hallway but that should not be a problem. Actually there were over 20 lights out throughout the property. Kitchen table, no lights at all, bathrooms, every stairway (there are 3 of them). and family room. Lights bulbs were never replaced during out stay. We had to move bulbs from one location to others than needed light. We asked for a few extra blankets. Property manger said if people want blankets they should bring extra. We asked for a basic 9x13 pan for cooking. Manager said “ya sorry we are not going to look for one of those”. Kitchen had an 8x8 and a bread pan only for cooking. On our last night we went to use the bbq for dinner. Of course the lights are out on the patio. Had to use a flashlight. The bbq was not cleaned and they left only an empty propane tank. So I texted the property manager explaining the situation and asked if he would please exchange out the propane so we could use the bbq for dinner. His reply “No”.
So our experience at Brianhead was great for skiing, lodging and hospitality terrible. Concerns were brought to the management company Evolve throughout our stay. They were very nice but were unhelpful to resolve any issue. Property could be really nice but in its current state it is tired and needs refreshing. Also new pans and kitchen tools.
I will never stay at this property again and would advise anyone looking to rent this place to think twice. Bring blankets in the winter if you want some. Bring pans and cooking materials and don’t expect help from the property manager Garrett.
Brian B.
Yöpyi 4 yötä maaliskuussa 2023