Smart flats in Brussels where excellent communicators with good intructions for the collection of the keys and the apartment.
The apartment was very clean and had everything needed except there was no kettle or double sheet for the sofa bed, consequently one of my son's had to sleep with just the quilt over him. I did communicate with smart flats whilst there, they said that they would sort it out but unfortunately they didn't whilst we were there for the two nights. The shower wasn't that powerful although efficient, you also had to be careful of water dripping onto the floor as as there is only a solid glass petition. On our visit the elevator wasn't working either so we had to climb the stairs with our luggage which fortunately was only backpacks to the second floor, where our flat was located. Other than that the accommodation was very good and warm, plus it's well located for touring Brussels on foot, especially with many food halls very close by. I would use them again and recommend them because I am sure that all the faults we encountered will be sorted out.