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The Hamburg Hotel

2.5 star property

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Photo gallery for The Hamburg Hotel

Front of property
Individually decorated, individually furnished, desk, laptop workspace
BBQ/picnic Area
Interior entrance
Individually decorated, individually furnished, desk, laptop workspace

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Laundry
  • Housekeeping
  • Air conditioning
  • Parking included
  • 24/7 front desk

Explore the area

Map
5440 Camp Road, Hamburg, NY, 14075

Room options

View all photos for Deluxe Room, Non Smoking

Individually decorated, individually furnished, desk, laptop workspace

Deluxe Room, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Double Room, 2 Queen Beds

Individually decorated, individually furnished, desk, laptop workspace

Comfort Double Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room, 2 Double Beds

Individually decorated, individually furnished, desk, laptop workspace

Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About this property

The Hamburg Hotel

Hotel in Hamburg with free parking
A business centre, dry cleaning and laundry facilities are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station and a picnic area.
The Hamburg Hotel offers 85 accommodations with a hairdryer and an iron/ironing board. Each accommodation is individually furnished and decorated. LCD televisions come with premium satellite channels. Fridges and microwaves are provided.

This Hamburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at The Hamburg Hotel. During your stay, you'll be within walking distance of South Shore Golf Course. You'll find features such as free WiFi in public areas and free self-parking, plus a business centre.
  • Free WiFi and wired Internet
  • Free self-parking
  • Amenities include a business centre, a gift shop and a computer
  • Just a 4-minute drive from Lake Erie and 8 minutes from Highmark Stadium
  • Pets welcome for a fee
A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. A vending machine, gift shops/newsstands, and a picnic area are also featured at the business-friendly The Hamburg Hotel. Free self parking is available.

Smoking is allowed in designated areas at this Hamburg hotel.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night
  • Maximum 2 (weight limit: 30 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at The Hamburg Hotel.

Property is also known as

Quality Hamburg
Quality Inn Hamburg
Quality Inn Hamburg
Kwality Hamburg Hotel
The Hamburg Hotel Hotel
The Hamburg Hotel Hamburg
The Hamburg Hotel Hotel Hamburg

The Hamburg Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 259 out of 1008 reviews
Rating 8 - Good. 338 out of 1008 reviews
Rating 6 - Okay. 206 out of 1008 reviews
Rating 4 - Poor. 114 out of 1008 reviews
Rating 2 - Terrible. 91 out of 1008 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Danielle

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am so upset, after arriving we found out that this property is being used for homeless and child services, it was scary and unsafe, this was not told me or advertised. I had to book another hotel for twice the amount to feel safe. It should not be listed without this being told to the person renting a room, please let me know if you can do anything. I didnt even stay
Stayed 1 night in Dec 2024

2/10 Terrible

Anirudh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Mario

Liked: Cleanliness, staff & service
price and was convenient for last minute booking
Stayed 1 night in Aug 2024

6/10 Okay

Juan

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Michael, Olympia

Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean and courteous but no coffee available on the property was disappointing.
Stayed 1 night in Jul 2024

8/10 Good

Guillaume

Stayed 1 night in Jul 2024

2/10 Terrible

Kyle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Anthony

Travelled with partner
Cobwebs on the windows, the night shift front desk was rude also the person I talked on the phone with his boss. Treated me like garbage. The smell in the building smelt like someone pooped in the hallway had to buy Lysol spray to spray the hallway. That didn’t even take the smell out. One thing is the guy during check in who was working was very nice!
Stayed 1 night in Jul 2024

2/10 Terrible

Yahya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Cara, Buffalo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS HOTEL. IT IS TEMPORARY HOUSING FOR THE HOMELESS USED BY NEW YORK STATE. Conditions were horrendous. There was black mold in the bathroom, the shower overflowed, linens smelled unclean, TV was broken, there were people screaming at each other in the next room and children crying. We checked out after a couple of hours. I’ve never experienced anything like it in my life. I’m extraordinarily disappointed that Expedia would allow a place like this to offer rooms to travelers.
Stayed 1 night in Jul 2024

10/10 Excellent

Lori

Stayed 1 night in Jul 2024

8/10 Good

Risto

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Great for a one night stay. No amenities but a clean room and a comfy bed.
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Meh room for work trip
Very outdates hotel, bathroom caulk was kinda gross, its a step up from motel 6, super 8 etc but far from Hampton, holiday inn, best western etc
Stayed 1 night in Jul 2024

8/10 Good

Gurvinder

Liked: Cleanliness
Cold water no working properly in the shower everything good
Stayed 1 night in Jul 2024

6/10 Okay

Matthew

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
This used to be a quality inn - now it is a “Kwality inn”- used to house homeless people. We did not experience any issues in terms of safety but it was very loud all night.
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked it
Stayed 1 night in Jul 2024

8/10 Good

Terry

Stayed 1 night in Jul 2024

6/10 Okay

Abhishek Singh

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2024

8/10 Good

Vugar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Khalid

Disliked: Cleanliness, staff & service, property conditions & facilities
I requested a refund because this hotel is for homeless and we went to another hotel instead. I chat with Expedia and they answered me and I talked with them about this hotel. The front desk did the refund. This hotel very very bad and they have bad smell._
Stayed 1 night in Jul 2024

2/10 Terrible

Andrea

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone attempted to get into our room 3 times at about 11 pm, the last time, actually unlocking the door and attempting to slam it open. I had the slide lock on or they would’ve been in our room. I called the front desk and he put me on hold and never got back on the line. I will never stay here again and can’t recommend more strongly that you don’t stay here, especially if you have children.
Stayed 1 night in Jul 2024

2/10 Terrible

Satishkumar

Liked: Staff & service
Disliked: Property conditions & facilities
I stayed here with family maintaining it clean but very high manza smell.
Stayed 1 night in Jul 2024