4/10 Poor
Barry, Fort Erie
Travelled with partner
5 Jan 2025
Liked: Cleanliness, staff & service, amenities
There were no butlers, although their online site and email correspondence indicated this service. (No one met us at the door, no one offered to carry our luggage, etc.)
The main common rooms were beautifully restored, however the attention to detail was lacking in our room. The room seemed clean however it certainly did not look as advertised on the website. It was dingy with both the nightstands and associated lamps being mismatched, the curtain was falling off the rod, there was a roll in the carpet (trip hazard), there were no towel racks in the bathroom to hang the hand towels and face cloths, and the bathtub jet ports were discoloured making it visually unappealing and therefore the sense of being unsanitary (would not use).
The chef made to order breakfast was misleading as there were only two options available.
Barry
Stayed 1 night in Dec 2024