My family loved staying at this rental. We had some hiccups, but Montell made everything work out. We were in town for a wedding, and the rental accidentally was double booked. Montell handled it and made life easy for me and my family who were in town for a wedding. We enjoyed our stay. The only feedback I have is to provide clearer instructions for location checkin and check out instructions. Overall, the value was great and communication was good.