4/10 Poor
Harry
16 Nov 2024
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing room for a couple vacation
This was a disappointing hotel stay. The service was fine, but the room itself was far from acceptable. When we came in, the floors were dirty, the decorations were poorly arranged, and the bedding was hidden away. While the size of the suite was good, the furniture was not. The armchairs were extremely uncomfortable and not suitable for a couple like a couch would have been. The hot tub was also full of residue when we filled it up and the shower had extremely low water pressure, making it impossible to take a proper shower. Finally the toilet seat was detached and had to be manually removed and replaced with each use.
While the cleanliness issues were addressed after the first cleaning, the other issues were not. And the second day our room was simply not cleaned at all. We don't know why.
It would have also been nice to know that despite the panoramic view of industrial buildings, the windows were not at all soundproofed and the nearby mosque woke us up at 6 in the morning each day.
All in all, far less than what I paid for and I won't be returning to this hotel again.
Harry
Stayed 3 nights in Nov 2024
