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Stunning & Stylish 11 bedroom Villa with White Water views and full staff!!

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Outdoor pool, a heated pool
11 bedrooms, in-room safe, iron/ironing board, travel cot
Terrace/patio
Fridge, microwave, oven, stovetop
Bar (on property)

Reviews

9.6 out of 10
Exceptional

Entire home

11 bedrooms12 bathrooms1533 sq m

Popular amenities

  • Breakfast available
  • Hot tub
  • Pool
  • Parking available
  • Washer
  • Barbecue grill

Explore the area

Map
Cabo San Lucas, BCS
  • Solmar Beach
    ‪8 min walk‬
  • Playa Las Viudas
    ‪11 min walk‬
  • Cabo San Lucas Visitor Information Center
    ‪19 min walk‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪36 min drive‬

Room options

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Stunning & Stylish 11 bedroom Villa with White Water views and full staff!!

Casa Theodore is a spectacular 11 bedroom villa with 9 bedrooms in the main house, which is the basic rental. $3,600 a night for Bedrooms 1-9

Please note this does not include our Ocean View Suite, bedrooms 10 & 11, which would be an additional $800 per night plus taxes. . Groups only needing 9 bedrooms do have an upgrade option to substitute 2 bedrooms for our Ocean View Suite for an additional $400 a night,

$3,600 a night for Bedrooms 1-9
(Please note this does not include our Ocean View Suite, bedrooms 10 & 11 which would be an additional $800 per night plus taxes. . Groups only needing 9 bedrooms do have an upgrade option to substitute 2 bedrooms for our Ocean View Suite for an additional $400 night)

$4,400 a night for Bedrooms 1-11 which includes our Ocean View Suite, bedrooms 10 & 11.

Bedrooms are rented in numerical order, any deviations will result in an additional cost.

All bachelor, bachelorette, and wedding parties will generate a $300 per night fee for security guard plus tax & service charge.

All single male/female groups are limited to 1 person per bedroom, with a maximum of 12 guests in the 9 bedroom rate.

Most of the bedrooms have private bathrooms, king-sized beds, and eight have those splendid white water views. There is purified water running throughout the house, as well has Wi-Fi service. You can rest a bit easier in this luxurious villa.

Walk down the curvy staircase and you're immediately surrounded by lush, tropical flowers complete with the soothing sounds of ocean waves crashing and flowing water from the home rock waterfall. Enter the oversized, hand-carved wooden doors and you've stepped into a beautifully furnished modern villa, complete with plush leather furniture and original paintings. Mexican artwork is provided by local artisans within the home interior giving it that contemporary yet authentic feel. Enjoy the incredible white water ocean views from every room within the Villa or on the resort styled luxury pool deck. Nothing comes close to the breathtaking views from the heated Infinity pool.

Casa Theodore has an extraordinary outdoor area with an outdoor shower, large bar area with BBQ, and firepit with seating for ten. The Jacuzzi contains a waterfall that cascades into the infinity pool. Surrounding the pool are two king-sized tanning beds and teak lounge furniture. The pool deck also has seating for up to 24 people.

Perfect for a large group or a multi-generational family, Casa Theodore is sure to be the villa to serve your every need. We do offer special packages for Corporate Retreats, Weddings, Birthday parties, Fishing or Golf, Bachelor/Bachelorette parties, as well as Holiday packages.

Standard rates are based on 9 bedrooms. Additional guests are $200 per guest per night plus taxes.

Casa Theodore offers concierge services that rival many around, including:
-Fishing,
-Private Yacht charters,
-Swimming with dolphins, zip lining, bungee jumping, ATV's
-Chef Services,
-Pre-stocking Services
-Butler Services,
-Security Services,
-Dinner Reservations,
-Club Reservations,
-Sunset cruises/dinner cruises
-Massage and spa services
-Surfing tours

We also offer complete packages for:
-Weddings,
-Bachelor/bachelorette parties,
-Fishing/golf getaways,
-Birthdays, and
-Other special occasions.

Whether you prefer to relax by the infinity pool, sunbathe on the tanning beds, enjoy a scenic walk on the beach, or participate in the many activities offered, we’re sure that your stay at Casa Theodore will exceed your wildest dreams.

Keywords: Casa, Villa, Pedregal, Luxury, Cabo, Vacation Home, Rental Home,
Our customers tell us that they can't get enough of the helpful staff at this villa. During your stay, you're just a quick walk from Solmar Beach. An outdoor pool, a water park and breakfast (surcharge) are available. The villa includes amenities such as free WiFi and a private pool.
  • Air-conditioned villa with private pool, kitchen and washing machine
  • Free WiFi
  • Breakfast is offered for a fee
  • Splash around at the water park or swim in the outdoor pool
  • Services include a concierge and limo or town car service
  • On-site recreation includes tennis courts
  • Just a 4-minute drive from Cabo San Lucas Bay and a few minutes from The Arch
Stunning & Stylish 11 bedroom Villa with White Water views and full staff!! offers its guests a water park, an outdoor pool, and Access to hot tub. The family-friendly Stunning & Stylish 11 bedroom Villa with White Water views and full staff!! also features barbecue grills, a garden, and concierge services.

This Cabo San Lucas villa is smoke free.

Property manager

Michael Theodore

Languages

English, French, Spanish

Property amenities

Beach

  • Beach nearby
  • Beach towels

Pool/Spa

  • Heated pool
  • Massage
  • Outdoor pool
  • Private pool
  • Spa tub

Internet

  • Available in the villa: Free WiFi

Parking and transport

  • Limo/town car service
  • Parking on site

Kitchen

  • Blender
  • Coffee grinder
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Kitchen island
  • Kitchenette
  • Microwave
  • Oven
  • Refrigerator
  • Spices
  • Toaster

Dining

  • Breakfast available for a fee
  • Chef service
  • Dining table

Bedrooms

  • 11 bedrooms
  • Bedsheets provided

Bathroom

  • 11.5 bathrooms
  • Bathtub
  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Fireplace
  • Living room
  • Separate dining area

Entertainment

  • Books
  • DVD player
  • Games
  • Smart TV with cable/satellite channels
  • Stereo

Outdoor areas

  • Balcony
  • Barbecue grill
  • Firepit
  • Garden
  • Outdoor furniture

Laundry

  • Laundromat nearby
  • Washing machine

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Smoke-free property

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Iron/ironing board
  • Phone
  • Safe

Location highlights

  • In the city centre
  • In the mountains
  • Near a health/beauty spa
  • Near a hospital
  • Near an outlet shopping centre
  • Near the bay
  • Near the marina
  • Near the sea

Things to do

  • Billiards/pool table
  • Heated pool
  • Optional golf privileges
  • Tennis
  • Water park
  • Basketball nearby
  • Birdwatching nearby
  • Casino nearby
  • Cycling nearby
  • Ecotours nearby
  • Fishing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Hunting nearby
  • Jet skiing nearby
  • Kayaking nearby
  • Motor boating nearby
  • Mountain climbing nearby
  • Parasailing nearby
  • Rock climbing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Swimming nearby
  • Water skiing nearby
  • Water tubing nearby
  • Whale watching nearby
  • Windsurfing nearby
  • Winery tours nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher
  • Deadbolt lock

General

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Bed sheets changed on request
  • Garden
  • Housekeeping (on request)
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Reusable coffee/tea filters
  • Towels (changed on request)
  • Unit size: 16,500 square feet
  • Vegan dining options
  • Vegetarian dining options
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 25

Check-out

Check-out before 11:00 AM

Special check-in instructions

You will receive an email from the host with check-in and check-out instructions

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. Maximum attendees: 22
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and a deadlock
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation
You will receive an email from the host with check-in and check-out instructions. You will also receive an email from Vrbo with a link to a Vrbo account, which will enable you to manage your booking.

Stunning & Stylish 11 bedroom Villa with White Water views and full staff!! Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 109 out of 120 reviews
Rating 8 - Good. 5 out of 120 reviews
Rating 6 - Okay. 2 out of 120 reviews
Rating 4 - Poor. 1 out of 120 reviews
Rating 2 - Terrible. 3 out of 120 reviews

10/10

Cleanliness

Reviews

10/10 Excellent

Arnita O.

Liked: Cleanliness
Perfect Christmas Holiday
Casa Theordoe was a beautiful property with great staff. My family of four along with 2 other families of four enjoyed this property very much for our annual holiday trip. Rodolfo, concierge, was knowledgeable and always accessible. Micheal (owner) and Rachel (assistant) were very responsive with all of my questions and concerns from booking until arrival. Their recommended chef was great and the food super yummy. The views are stunning and the accommodations very comfortable and clean. Highly recommend.
Stayed 7 nights in Dec 2024

10/10 Excellent

Greg O.

Liked: Cleanliness
50th BDay
I recently hosted my 50th birthday celebration at Casa Theodore that truly exceeded my expectations, and I can’t recommend it enough! From the moment we arrived, I was blown away by the stunning layout of the main floor and outdoor space. The exceptional views created a breathtaking backdrop for our gathering, making it the perfect setting for both relaxation and celebration. One of the highlights of the villa was how thoughtfully the bedrooms were arranged. Each one was spread out, allowing everyone to enjoy their own space while still feeling connected to the group. And let me tell you, the beds were incredibly comfortable! After a long day of festivities, sinking into those plush mattresses was a dream. The service we received was outstanding. The staff was attentive to every detail, ensuring our stay was nothing short of perfect. A special shoutout to Rodolfo, the concierge, who handled every request with the utmost professionalism. Whether it was arranging a last-minute dinner reservation or providing local recommendations, Rodolfo made everything seamless and stress-free. Overall, this villa provided an unforgettable experience for my milestone birthday. If you're considering renting a space for a special occasion, I highly recommend this one. It’s a perfect blend of luxury, comfort, and amazing service! Thank you for making my 50th birthday celebration truly memorable!
Stayed 4 nights in Oct 2024

10/10 Excellent

Amy T.

Liked: Cleanliness
AH-MAZ-ING
Perfect place to have 8 couples celebrate my 50th bday!! The staff were AMAZING and so helpful, anything we needed, they helped out! Coordinating all the logistics iwth Rachel was easy. The location and views were out of this world! Would 100% stay here again!! This place holds a special place for me.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ryan S.

Liked: Cleanliness
This was my Bachelor Party
We had a great time, staff was amazing, and the house is enormous. All the guys raved about the property when we left
Stayed 4 nights in Jun 2024

10/10 Excellent

Chris B.

Liked: Cleanliness
Great house and friendly staff
We visited for a friend’s bachelor party and were all very pleased with both the property and the staff. This is a great property with great views of the ocean.
Stayed 3 nights in May 2024

10/10 Excellent

Peter M.

Liked: Cleanliness
Great stay!
Our group loved Casa Theodore! The villa is massive, the views are breathtaking and the staff is great. We highly recommend staying here.
Stayed 3 nights in Apr 2024

6/10 Okay

david e.

Liked: Cleanliness
Great home but unreasonable owner
We enjoy a family villa vacation yearly with ages from 6 to 70. The home is great, but marketing it as “full staff” is very misleading. Two wonderful ladies did maid services.We were greeted by a fellow on arrival who offered to help book any activities. The man who cared for the pool was great. Friends had used a local chef before and we booked her to come for some meals. They offer to provide a chef of theirs, but the process required selecting specific foods for each person and meal. Overwhelming due to our varied tastes and ages. The chef we hired has been in the area for over 10 years, has incredible references which she provided to Michael and Rachel. Their contract says no outside vendors allowed w/o prior approval. We asked for “approval” to let her in to chef, explaining why we wanted her etc. They refused our request. The excuse was they were concerned that she might damage the kitchen. She provided assurances and references as she has been in countless villas there. We assured that we would guarantee and be responsible for her. They admitted that they don’t allow anyone except the chef they want. The reference to “prior approval” is disingenuous. We had to meet her at the gate and pick up our now takeout meals. A warped ping pong table available at an additional charge, as is anything else. Nothing, ie salt/pepper was in the kitchen, which was a first for us. Great vaca except for the unreasonable approval and 0 basics in kitchen.
Stayed 7 nights in Mar 2024

10/10 Excellent

Sarah S.

Liked: Cleanliness
Amazing Villa!
Our group thoroughly enjoyed the Villa. The views were spectacular. The food was amazing. We highly recommend. I would say there were some delays in communication & errors when planning for an event of this size. It was disappointing but in the end the trip was fantastic!
Stayed 3 nights in Dec 2023

10/10 Excellent

Anup D.

Liked: Cleanliness
Couldn’t have been better
Michael and Rachel we’re great to deal with right from the beginning and then when we got there the staff was amazing to have housekeeping every day and Rodolfo there when we needed him for anything was truly amazing I would recommend this place to anybody
Stayed 3 nights in Sep 2023

10/10 Excellent

Will T., Dallas, TX USA

Liked: Cleanliness
Great low key bachelor party trip
Place is great and is as advertised. Minor problems with the main refrigerator that does not get nearly cold enough, meager sound system for quality of property that was easily bested by our own Bluetooth speakers, and WiFi that was very spotty. Staff was solid, attentive, and helpful. Beautiful home.
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness
Great Stay
Overall an amazing stay, the location is beautiful.
Stayed 3 nights in Jun 2023

10/10 Excellent

Christian P.

Liked: Cleanliness
AMAZING
The house is fantastic, the staff is wonderful and Michael and his team are incredibly helpful and responsive. Would recommend any time.
Stayed 3 nights in May 2023

10/10 Excellent

Brandy B.

Liked: Cleanliness
Amazing House
Everything about our stay was amazing. The staff was exceptional and helping coordinate everything prior to our stay and then during our stay the on-site staff was fabulous! The property is a short drive to downtown and the views were spectacular, would definitely return.
Stayed 4 nights in Apr 2023

4/10 Poor

PATRICK M.

Liked: Cleanliness
Review
The property is 100% accurate as advertised. The location is amazing, the view is stunning, and the amenities are incredible. The on-site staff was super friendly, helpful, and accommodating. I did have a few issues that are worth knowing about prior to booking here. There are many rules in Pedregal itself that you likely want to research prior to staying there (i.e. no noise past 9:30 PM). My main issues were with Michael and Rachel prior to booking. I felt as though there were many hidden fees and the $5,000 damage deposit was their opportunity to capitalize on those and many other hidden fees. Michael and Rachel tried to add on an additional security guard and force us to buy the extra 2 bedrooms to have an “all-male” guest list even though it was not a bachelor party. We invited 2 female guests and were able to get out of this after some serious and frankly unnecessary back-and-forth. I felt nickeled and dimed throughout the entire process before we got there and during the initial walkthrough of the property as the on-site staff kept. The extra services they offered (i.e. transportation to the airport, stocking groceries, getting ice, propane for grill, etc.) were all massively overpriced. There are several stores minutes away where you can get all of these things and Uber/taxis are relatively inexpensive here. The property was great, but the experience with Michael and Rachel would make me second guess ever staying there again.
Stayed 3 nights in Apr 2023

8/10 Good

Alex N., Cleveland, Ohio

Liked: Cleanliness
Overall Very Good
The house is best suited for 1-2 families (with kids in the smaller rooms) as there are really only 2 master bedrooms. The rest of the rooms are much smaller and some with NO VIEW (not disclosed). The house is in need of some TLC, things are a bit worn, pool deck should be redone. Getting activities booked for excursions, reservations, was tedious with many mistakes made, and miscommunications with Rachel and Michael. It all worked out after about 100 emails, but too much effort for not a lot of requests. The house is in a very safe neighborhood, close to many restaurants, beaches, shopping, hiking, marina, everything. The staff is the best part, Rodolfo and team are 10 stars, really top notch. All in all a great property, just not for couples, better for families.
Stayed 7 nights in Apr 2023

10/10 Excellent

Caroline C.

Liked: Cleanliness
Wonderful! Worth every penny!
We loved staying at Casa Theodore! There were 16 of us for a Bachelorette Party, and there was more than enough room (we used 9 of the 11 bedrooms). The onsite staff was incredible and very helpful. We needed more groceries toward the end of our stay, so the concierge arranged to have all the items on our list picked up and delivered to the house. We also worked with Michael's team prior to our trip to arrange dinner reservations, a boat rental, and all of our transportation. Everything was wonderful. I'd definitely stay at Casa Theodore again!
Stayed 3 nights in Apr 2023

10/10 Excellent

Heather F.

Liked: Cleanliness
Beautiful Ocean Views
Great property, comfortable beds, our group was very pleased with the accommodations.
Stayed 4 nights in Mar 2023

10/10 Excellent

tara c.

Liked: Cleanliness
An incredible full-service venue for a special event
My husband and I hosted a truly spectacular 60th birthday weekend for him with 18 guests at Casa Theodore, mostly couples. The house itself looks as pictured, in some instances better, and is well-designed for large groups. The pool/jacuzzi and sunbathing deck are gorgeous and the whale watching in February was INSANE. Our master suite was perfect; it is right off the pool, which makes sense, but can also be loud if you are trying to rest while your guests are carousing. Most of the bedrooms are large with en suite bathrooms and gorgeous ocean views; however, there are a couple of bedrooms that were not usable for our guests--one that is on the non-guest side of the house where the staff works (ideal for a nanny or in our case our event planner) and one that is very dark with only one high skinny window. There is also a tiny bedroom on the second level down that can only accommodate a twin bed but has a lovely ocean view. As other reviews mention, the two nicest guest suites are two floors down from the main space and incur a separate per night charge in addition to the VRBO price if you want to use them (which we did). They have a kitchen and living room between them--almost like a separate apartment from the rest of the house. Casa Theodore is a full-service venue as much as it is a house, which I did not fully appreciate until we got into the planning details. It has its own suite of vendors, which guests are required to use, including catering staff (which cook in an industrial kitchen on property separate from the space guests use), spa services, concierge, housecleaning, etc. All of the services were more than adequate and the food, in particular, was excellent. We had delicious breakfast prepared for our group each morning, lunch and/or snacks, and dinner on 2 nights. Everything is locally sourced and fresh and the house-made salsas and avocado crema are sublime. We also truly loved having our bartender throughout the afternoon and evenings. The owner, Michael, was also on hand much of the time to supervise meal service and translate when necessary. The entire experience ended up being quite pricey, but a lot of that is attributed to our choices to utilize everything the house had to offer (catering, on-site spa services, servers, bartender) and to stock up on fine liquors and wines. We would happily return if we have occasion to host another large group in Cabo. Thank you, Michael and everyone at Casa Theodore!
Stayed 3 nights in Feb 2023

10/10 Excellent

Peter C.

Liked: Cleanliness
Great experience
The house and service were both great.
Stayed 3 nights in Feb 2023

10/10 Excellent

Tom Y.

Liked: Cleanliness
Spectacular views, beautiful home, great service!
The villa is beautiful and the view is breathtaking. There was enough room in the living and dining areas (both inside and out) to not feel crowded, even with 21 people gathered together, and absolutely enough room so that when people wanted spread out to their bedrooms it felt like you had the place to yourself. The neighborhood is quiet (except a few hours on a Monday morning when there was some construction noise nearby) and felt very safe. The villa is located a short cab/shuttle ride to most of the places you would want to go in Cabo San Lucas (but it’s not close to San Jose del Cabo, Flora Farms, or the airport with traffic). It is a very short walk to Pedregal Playa which was nearly empty each time we went. The communication was great, Michael Theodore and Rachel Leahy both answered all of my questions. The option to pre-stock the kitchen was convenient because our visit only lasted 3 days, but some of the items were really not what was pictured, and selection is limited. For a longer visit it might make sense to go to Costco and buy items yourself, but for us time was more important. Chef Services were another great option for most of our meals. (We catered 2 dinners and 1 brunch.) Again, due to the short duration of our trip (but also considering the size of our group), not wasting time gathering everyone, taking/waiting for a shuttle, driving to a restaurant, and then repeating the process in reverse order at the end of the meal allowed much more time for us to socialize while the meals were prepared for us in the villa. (Also, we appreciated having the choice to dine while wearing pajamas on our first night in Pedregal.) The food was very good and well presented. We were originally supposed to have 23 guests travelling with us, but 2 people couldn’t make it at the last minute. However, we ended up leaving the Chef Services contract at 23 guests, and the amount of food was perfect for our final group of 21. I estimate that on average our group had a typical American appetite, so you may consider ordering a couple of extra portions so you won’t worry about running out of food. To be fair, portion size is fully disclosed on the website when ordering Chef Services. Concierge Rodolfo was extremely responsive and helpful in arranging (and last minute re-arranging) shuttles, a boat excursion, and coordinating the Chef Services. The daily cleaning crew was fantastic too.
Stayed 3 nights in Jan 2023

10/10 Excellent

Tim M., Castle Rock

Liked: Cleanliness
Relaxing in Pedregal
Family and friends came for my birthday. Casa Theodore has easy access to fishing shopping and the beach in a very secure closed community I recommend having full staff to make your stay completely relaxing!
Stayed 7 nights in Nov 2022

10/10 Excellent

Shana O., Scottsdale

Liked: Cleanliness
Beautiful views!
We had a great time at Casa Theodore. The staff was very accommodating from start to finish. We loved how every room had a king sized bed and attached bathroom. The views were definitely the best part. Great backyard and pool. We felt safe in the gated neighborhood and security guard outside the house. We'd love to stay here again. Thank you for everything!
Stayed 3 nights in Nov 2022

10/10 Excellent

manzo h.

Liked: Cleanliness
We had an amazing stay
Definitely go back to this property
Stayed 4 nights in Nov 2022

8/10 Good

Matthew B.

Liked: Cleanliness
Great place. Okay staff.
This house is beautiful and it has a great view of the ocean. Some of the bedrooms are fabulous, some not so good. The owner and "concierge" are efficient but not very nice. Very business-like. They never apologized for not having the pre-stock or the welcome margaritas and snacks when we arrived - even after I showed them the email confirmation regarding the same. My office staff who had been up since 3:30am Kansas time were starving by the time we arrived at the place at 1:30pm, so milling around waiting another two hours resulted in getting off to a rough start. The security guard was nice. And Cabo is fabulous.
Stayed 4 nights in Oct 2022

2/10 Terrible

Jacob W.

Liked: Cleanliness
I would book elsewhere if you want to feel safe - stolen items from staff
The listing is misleading. For the add'l bedrooms, you are required to pay a fee - don't let this catch you off guard when you need all of the bedrooms. Second, we had property stolen from the house. Michael required we get a security guard for the house. I agreed, but asked for background on the security guard b/c I didn't feel comfortable having someone come onto the property while we were away from the Villa. Michael noted that the employee was "provided by an in-house employee, not an outside company." Our 2nd night, we arrived back to the Villa & realized that several AirPods, sunglasses, and a Rolex were taken from the property. We asked the security guard who said nobody went in or out of the house. (although, he did...) The next morning I talked with Michael and he reviewed the security tape. The only person to enter the house was the security guard, and, according to Michael, he entered several times for 2-3 minutes each time. My first question is why is the security guard entering the property while we were away? If you like feeling safe about your items, I would be very concerned on this fact alone. Michael and I discussed further and he even went as far as saying “are you sure your friends didn’t take the items.” Additionally, it seemed he really didn’t want me to file a police report because “it would take up hours of my day.” Further, he threatened to kick us out and noted that he needed to know whether I was filing a police report or not (he said “I need to know by 5pm so you can find somewhere else”). Finally, if you look into the reviews, there are stories of people not getting their deposits back and “review” blackmail by the owner, Michael (saying that if the travelers give him a 5 star review he would waive all damages – how shady). One review even goes as far to mention that the house owner was holding onto personal property until certain fees were paid… I have yet to receive my deposit (we returned 9 days ago), and when I left, there was no damage to the property, which was also noted by the house manager, Rodolfo on the check-out sheet.
Stayed 3 nights in Aug 2022