Luxury hotel with full-service spa and bars/lounges
A full-service spa, an outdoor pool and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a poolside bar. Housekeeping is available once per stay.
Crystalbrook Riley offers 311 air-conditioned accommodations with iPod docking stations and a safe. Beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments.
Crystalbrook Riley's great location gets high marks from our customers. During your stay, you're just a quick walk from Cairns Esplanade. Features include free WiFi in public areas, plus 2 bars and a full-service spa.
Free WiFi
Enjoy Asian cuisine and ocean views while dining at Paper Crane
Full breakfast served daily for a fee
Self-parking available for a fee
Take a swim in the outdoor pool
Treat yourself to manicures and pedicures, body treatments or facials at the spa
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
On-site recreation includes a 24-hour gym and bicycles to rent
Guests have great things to say about the pool and the helpful staff
Steps from Cairns Esplanade and 12 minutes on foot from Cairns Marlin Marina
Crystalbrook Riley offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.
There are 6 meeting rooms available. Spa services, tour/ticket assistance, and a garden are also featured at the luxury Crystalbrook Riley. For a fee, parking is available.
This 5-star Cairns hotel is smoke free.
For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10 AM.
Paper Crane – This poolside restaurant specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
Paper Crane Pool Side – This poolside bar specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Rocco – Overlooking the ocean, this rooftop bar specialises in Middle Eastern cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Calypso Club – Overlooking the ocean and pool, this bar specialises in seafood and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Room service (during limited hours) is available.
Awards and affiliations
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Languages
English, Japanese, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Electric car charging station on site
Height restrictions apply for on-site parking
Parking on site (AUD 15 per day)
Wheelchair-accessible parking available
Food and drink
Daily full breakfast available 6:30 AM to 10 AM for a fee: AUD 42 for adults and AUD 21 for children
2 bars/lounges
A poolside bar
A restaurant
Restaurants on site
Calypso Club
Paper Crane
Paper Crane Pool Side
Rocco
Things to do
24-hour gym
Bicycle rentals
Bicycle storage
Billiards/pool table
Full-service spa
Outdoor pool
Family friendly
Outdoor pool
Soundproofed rooms
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Water dispenser
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Business services
6 meeting rooms
Outdoors
Garden
Pool cabanas (surcharge)
Pool loungers
Full-service spa
5 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Facials
Manicures/pedicures
Massage
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Room amenities
Bedroom
Blackout drapes
Pillow menu
Premium bedding
Bathroom
Dressing gowns
Free toiletries
Hair dryer
Slippers
Towels provided
Entertainment
55-inch flat-screen TV with digital channels
First-run films
IPod dock
Netflix
Food and drink
Coffee/tea maker
Electric kettle
Free bottled water
Limited room service
More
Air conditioning
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
Mobile key entry
Phone
Safe
Soundproofed rooms
Water-efficient showers
Water-efficient toilets
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Contactless check-out
Express check-out available
Special check-in instructions
The property charges 1 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.
Renovations and closures
The following facilities are closed on Sunday, Monday, Tuesday and Wednesday:
Full-service spa
Access methods
Staffed front desk
Pets
No pets allowed, but service animals are welcome
Children and extra beds
Children are welcome.
Kids stay free! One child 12 years old or younger stays free when using existing bedding.
Rollaway/extra beds are available for AUD 60.0 per day.
Payment types at the property
Important information
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 100 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: from approximately AUD 42 for adults and from AUD 21 for children
Self-parking fee: AUD 15.00 per day
Early check-in is available for a fee (subject to availability)
Rollaway bed fee: AUD 60.0 per day
Credit card charges are subject to a surcharge of 1 per cent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
We should mention
Pool access available from 7 AM to 9 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Property is also known as
Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Housekeeping was a disaster! They could not clean our rooms until we requested several times! They cleaned after 5pm!
Breakfast spread was limited and average for a 5 star hotel
Location is decent and accessible
Our room smelt mouldy. The towels smelt mouldy. Just all over the place smelt mouldy.
The room was nice and clean enough, if the room didn’t smell so bad it would have been a nice place to stay.
Thought the Hotel was beautiful, great location, great staff who all seem very happy to be working there.
Did not enjoy our time around the pool when randoms came in off the street to use the pool. One afternoon a couple of girls just walked in off the street and were jumping yelling and screaming in the pool. Not pleasant at all.
That surrounding parking was free
Liked that
Likes the chilled vide of the place
Only draw back was the dry dum stick plants it entry have to be watered
And the hose on the shower 323 leaking
We had to wait nearly 2 hours just for us to get into our rooms. Whilst other guest got their room key straight away. There was no explanation as to why is was taking too long
An absolutely BEAUTIFUL property the rooms and bathrooms are GORGEOUS the staff is courteous and helpful and the location is spot on. Great place to bring the kids as well for a couple of nights or weeks long stay
Fantastic room, amazing and fast service, restaurants at hotel were amazing, great location, staff were friendly, helpful and professional. I will stay here again!
Good location on less busy end of Esplanade. Front desk, wait staff and housekeeping staff all super-friendly, efficient and helpful. Great pools.
On the downside, the carpets in our room were badly stained. We were told they were going to be replaced. In the meantime they felt ikky and spoiled our room experience.
Hotel is newer, and the room was good. We stayed in an ocean view room and it was a beautiful view. Restaurants (paper crane and rocco) were good. Food (restaurants and room service) could be improved by offering more basic dishes, not fancy food; no water offered at the pool even when ordering poolside food and drinks (front desk told us to buy the hotel's $20 glass water bottle and use that by the pool when glass isn't allowed by the pool). I would consider staying here again if I'm in the area as it is a bit further from the chaos of downtown.