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AVA Resort Cancun - All Inclusive

VIP Access

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Dates

April 2026

May 2026

Suite, Oceanfront (F&F) | Free minibar, in-room safe, desk, blackout curtains

Creator video - submitted by Second Chapter Nomad

Suite, 2 Bedrooms (Penthouse) | Free minibar, in-room safe, desk, blackout curtains

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool
All-inclusive
Parking included
Free Wi-Fi

Explore the area

Blvd. Kukulcán 25.3, Zona Hotelera, Cancun, QROO, 77500

Place, Arrecife de Puerto Morelos National Park
‪1 min walk‬
Place, Delfines Beach
‪18 min drive‬
Place, Moon Palace Golf Club
‪19 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪18 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Room, 2 Queen Beds, Oceanfront

Wonderful

Ocean view
43 sq m
Sleeps 4
2 Queen Beds

Suite, 2 Bedrooms (Panoramic, King & King)

Ocean view
123 sq m
Sleeps 4
2 King Beds

F&F Sundeck Suite

Excellent

Ocean view
59 sq m
Sleeps 4
1 King Bed and 2 Double Sofa Beds

Panoramic Suite, 2 Bedrooms

Ocean view
122 sq m
Sleeps 6
1 Queen Bed and 1 King Bed

Suite, Oceanfront (F&F)

Wonderful

Ocean view
57 sq m
Sleeps 4
1 King Bed and 2 Double Sofa Beds

Suite, 1 Bedroom (Penthouse)

Ocean view
126 sq m
1 bedroom
Sleeps 4
1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Suite, Oceanfront (Central)

Exceptional

Ocean view
155 sq m
Sleeps 6
1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

Suite, 2 Bedrooms, Oceanfront (Gala)

Ocean view
126 sq m
2 bedrooms
Sleeps 6
1 Queen Bed, 1 Double Sofa Bed and 1 King Bed

Room, Oceanfront (Couples)

Ocean view
45 sq m
Sleeps 2
1 King Bed

Oceanfront King Accesible

Ocean view
43 sq m
1 bedroom
Sleeps 2
1 King Bed

Room, Oceanfront (Central)

Exceptional

Ocean view
54 sq m
Sleeps 2
1 King Bed

Panoramic Suite, 3 Bedrooms

Ocean view
167 sq m
3 bedrooms
Sleeps 8
1 Queen Bed and 2 King Beds

Panoramic Suite, 4 Bedrooms

Ocean view
166 sq m
4 bedrooms
Sleeps 12
1 Double Sofa Bed, 2 Queen Beds and 2 King Beds

Suite, 1 Bedroom, Oceanfront (Gala)

Ocean view
86 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Oceanfront

Exceptional

Ocean view
43 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms (Penthouse)

Ocean view
168 sq m
Sleeps 6
1 King Bed and 1 Queen Bed

Similar properties

4 outdoor pools, pool umbrellas, pool loungers

Pool
Breakfast included
All-inclusive
Spa

Pool
Hot tub
Breakfast included
All-inclusive

includes taxes & fees

17 Apr - 18 Apr

About this property

AVA Resort Cancun - All Inclusive

Catch some rays at the beach or spend the day relaxing at AVA Resort Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 14 restaurants. Change of towels is available on request

AVA Resort Cancun - All Inclusive offers 1622 air-conditioned accommodations, which are accessible via exterior corridors, and features outdoor private hot tubs and tablet computers. 65-inch LED televisions come with cable channels and pay-per-view films. Espresso makers and free minibar items are provided. Bathrooms include baths or showers with a rainfall showerhead, bathrobes and hairdryers.

This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 10 treatment rooms. Services include deep-tissue massages, sports massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

During your stay at AVA Resort Cancun - All Inclusive, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas and free valet parking, plus 6 outdoor pools.

Free Wi-Fi (speed: 25+ Mbps)
Free valet parking
Drinking and dining options include 14 restaurants, 2 coffee shops/cafes, 2 swim-up bars and 2 poolside bars
Splash around at the free water park or swim in the 6 outdoor pools
Indulge with hydrotherapy, manicures and pedicures or deep-tissue massages at the spa
Services include a children's club, dry cleaning/laundry and a concierge
On-site recreation includes a gym, yoga classes and fitness classes
8 minutes by car from Riviera Cancun Golf Resort and 12 minutes from Delfines Beach

Some rates at AVA Resort Cancun - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of AVA Resort Cancun - All Inclusive, you'll find a full-service spa, a complimentary water park, and 6 outdoor swimming pools. There are 14 restaurants and 2 coffee shops/cafes on site. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 4 bars/lounges. Public spaces have free WiFi.

A children's pool, a nightclub, and a fitness centre are also featured at the luxury AVA Resort Cancun - All Inclusive. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Cancun property.

AVA Resort Cancun - All Inclusive has 14 restaurants on site.

Late-night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at AVA Resort Cancun - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities

Children's club

Lessons/classes/games

Aerobics

Cooking

Yoga

Entertainment

On-site entertainment and activities

Access to on-site nightclubs

On-site live performances

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Free covered valet parking on site
Limited on-site valet parking

Food and drink

14 restaurants
2 coffee shops/cafes
2 poolside bars
2 swim-up bars
4 bars/lounges

Things to do

18-hole adjacent golf course
5 outdoor pickleball courts
6 outdoor pools
Arcade/game room
Children's pool
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Kayaking
Nightclub
Paddleboard
Shopping centre
Yoga classes

Family friendly

6 outdoor pools
Arcade/game room
Children's games
Children's pool
Free children's club
Free water park access
Laundry facilities
Soundproofed rooms
Trampoline

Conveniences

24-hour front desk
ATM
Guidebooks
Laundry facilities
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance

Business services

Conference centre
Meeting rooms

Outdoors

Garden
On the beach
Outdoor furniture
Pool umbrellas
Terrace

Full-service spa

10 treatment rooms
Body wraps
Deep-tissue massages
Facials
Hot tub
Hydrotherapy
Manicures/pedicures
Sauna
Spa open daily
Sports massages
Steam room

Accessibility

Area rugs in public areas
No lift
Tile flooring in public areas
Tile flooring in room

2 buildings
9 floors
At least 80% lighting from LEDs
Banquet hall
Built in 2024
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathtub or shower
Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

65-inch LED TV with cable channels
Pay films
Tablet computer

Food and drink

24-hour room service
Espresso maker
Free stocked minibar
Meal delivery service
Restaurant dining guides

Access via exterior corridors
Air conditioning
Desk
Electrical adapters
Free international calls
Free local calls
Free long-distance calls
LED lighting
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at AVA Resort Cancun - All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector and outdoor lighting

Front desk staff will greet guests on arrival at the property.

Property Registration Number 005-007-004237/2025

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

AVA Resort Cancun - All Inclusive Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

10/10 Excellent

Marc

Travelled with partner

11 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Easy check in, great staff, had an issue with a clogged shower. Fixed immediately. Multiple calls to ensure we were all good afterwards

Stayed 4 nights in Jan 2026

10/10 Excellent

LATOYA, PHILADELPHIA

11 Jan 2026

Stayed 3 nights in Oct 2025

8/10 Good

Araceli

Travelled with family and small children

10 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Room was slightly dirty like they cleaned it in a rush, hair on the floor and shower but otherwise it was fine. Stunning view of the ocean and pools downtairs. The staff was impressive, multilingual.. most of the check- in staff speaks to 6 languages, and very friendly and helpful. Food options are way better than Nickelodeon and Hard Rock but the buffet still needs more protein options. On the alcoholic drinks were terrible everywhere. We kept asking for different drinks to find something that hit but no luck. We tried margaritas, palomas, mai tais, long islands. I dont known if its their mix or the soda water they use on the other drinks but it was gross. I ended up with an espresson martini and sipped on one after dinner. Dont miss the obstacle course in the salt water pool, that was tons of fun for everyone in the family.

Stayed 3 nights in Jan 2026

10/10 Excellent

Hyesu

10 Jan 2026

Stayed 3 nights in Dec 2025

2/10 Terrible

Ibrahim R

9 Jan 2026

Stayed 4 nights in Jan 2026

8/10 Good

Noemi

9 Jan 2026

Hotel itself is nice. The room service can be better as the room was cleaned some days but not others. Buffett had the same food every day. There are many restaurants but you must have a reservation.

Stayed 5 nights in Jan 2026

10/10 Excellent

Zaynura

Travelled with family and small children

9 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent

Stayed 5 nights in Jan 2026

4/10 Poor

LAURA

Travelled with family, Business traveller

8 Jan 2026

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Not worrh it

Stayed 4 nights in Jan 2026

4/10 Poor

howoon

6 Jan 2026

Liked: Cleanliness

The transportation service was unacceptable. We were forced to wait at the airport for an extended period, even though I had pre-arranged and paid for the VIP transportation service. This service was triple the cost of an Uber Black, yet it failed to provide even the most basic level of punctuality and professionalism

Stayed 2 nights in Dec 2025

2/10 Terrible

howoon

6 Jan 2026

Liked: Amenities, property conditions & facilities

When I made my reservation, the resort assigned a personal concierge. However, due to consistently delayed responses, I requested a change but received no reply. To make matters worse, upon arrival, no one attended to my family. Given the rate of over $1,000 per night, I expected the 5-star service you advertise. While the physical facilities are acceptable, the quality of service has been subpar—even for the peak season. This experience barely reflects the standards of a 5-star resort, feeling more like a 3.5-star establishment.

Stayed 3 nights in Dec 2025

8/10 Good

Sridhar

6 Jan 2026

Stayed 4 nights in Dec 2025

6/10 Okay

ANGELO, Kew Gardens

Travelled with family and small children

5 Jan 2026

Very huge resort. It is for Families with a lot of kids. Not suggested for a relaxing vacation.

Stayed 1 night in Jan 2026

6/10 Okay

Mina

Travelled with family, Travelled with family and small children

5 Jan 2026

Disliked: Cleanliness, staff & service

Overbooked. Very crowded! Did not allow anyone to walk up to any of the restaurants for dinner and made reservations mandatory but reservations were only allowed to be made online and it was difficult to find any availability with a complicated system to use for the reservations. The staff gave us the run around about making reservations as if they didn’t want anyone to eat dinner. They gave us reservations either at 10pm or 6pm. Way too many people were booked and not enough accommodations to serve that many people. Always ran out of towels and not enough chairs around the pool. Staff would take your order around the pool and end up giving it to someone else or not bringing it to us as all. Staff barely spoke English.

Stayed 6 nights in Dec 2025

8/10 Good

Kevin

5 Jan 2026

Stayed 3 nights in Jan 2026

8/10 Good

Abike

Travelled with family and small children

5 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

There was definitely a learning curve to this stay. We were there for 5 nights and got the hang of everything by the 3rd night. This facility is very beautiful. It’s about 1 km/0.9 mile walk from one end to the other. But it goes by fast while you’re browsing. The arcade and bowling is pay to use, but it’s cheap. There’s taco station, ice cream station, and crêpe station along the way at all hours of the day, which was amazing for a quick snack. The bar doesn’t start serving alcohol till 11 AM which I thought was weird. But you can get mimosas at breakfast. Love Bailey’s in my coffee and had to ask. I’d advise getting a hold of your concierge as soon as you book your stay. Look up all the restaurants and make reservations for each restaurant before you get there. We went for Xmas and maybe that’s why everything was booked up. We were able to get dinner reservations on our last night by our concierge who tried his hardest to help. He also helped get our room stocked with water and snacks. Housekeeping is amazing and fast but they don’t restock the fridge and snacks. A different person does and he comes by midday. If you are not in the room, you don’t get anything. I’d suggest to the facility to give this person a key and if they knock and no answer, as long as no “do not disturb” sign, go in and restock the water, drinks and snacks. Also they only give beer, water and soda in the room. No hard liquor stocked up in the room like I was used to in other resorts.

Stayed 5 nights in Dec 2025

10/10 Excellent

Yoshihiro

5 Jan 2026

Stayed 7 nights in Dec 2025

4/10 Poor

Movses

Travelled with family and small children

5 Jan 2026

Liked: Amenities

Disliked: Cleanliness, property conditions & facilities

Pools were freezing cold despite the warm weather so it was not pleasant at all to swim. Ocean was dirty. Service was TERRIBLE. We went during NYE and despite paying 3x the regular rates, they were operating with a skeleton crew and rooms would go days without cleaning - even if you explicitly called and requested it. I called ahead of time to have a van ready for me to take me to the airport and leaven though they texted me a confirmation, when I went to check out there was no van and there was nothing scheduled. I had booked three rooms and had requested if the rooms could be close by. I knew it wasn’t guaranteed but wanted to see what could be done. During check in the person said they have three rooms side by side and I was extremely happy. Then after all was said and done, he told me it’ll be $8,500 extra. I got pretty upset because had he told me up front they’ll be charging me for side by side rooms, I would have just refused. So then everything had to be reversed and check in took over an hour total. Overall a bad start and just got worse from there. Won’t be coming back - especially during a busy season.

Stayed 6 nights in Dec 2025

10/10 Excellent

Harshvardhan, FREMONT

Travelled with family

4 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Everything was almost perfect. Great service, great food, great room and a facility. The resort is brand new which really makes the difference. Would love to come back.

Stayed 5 nights in Dec 2025

10/10 Excellent

Linda

4 Jan 2026

Liked: Cleanliness, staff & service, property conditions & facilities

This resort was everything and more

Stayed 3 nights in Dec 2025

10/10 Excellent

holly

4 Jan 2026

Stayed 2 nights in Jan 2026

2/10 Terrible

Trina

4 Jan 2026

Stayed 6 nights in Dec 2025

8/10 Good

Hudson

3 Jan 2026

Liked: Cleanliness, property conditions & facilities

Service was ok room was nice food and drinks were incredible for a fitness girl need more treadmills would wait in the morning for 30 mins to get on one and buffet needs more light fare and berries etc! Salads etc and sugar free desert’s and gluten free items!

Stayed 6 nights in Dec 2025

2/10 Terrible

Sunita

Travelled with family

3 Jan 2026

Disliked: Cleanliness, staff & service, amenities

Deliberate aggravation at every step from check in to spa to limited food options In 20 Years of visiting Cancun hands down THE WORST vacation

Stayed 7 nights in Dec 2025

8/10 Good

Isabela

Travelled with family, Travelled with group

2 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

The room was very clean and comfortable, and the amenities were great. The staff was friendly and helpful whenever we interacted with them. Because the hotel is very large and was extremely busy during our stay, there were a few moments where service was slower than expected — for example, snacks in the room weren’t always replenished daily, breakfast could have long lines, and pool service sometimes took quite a while. Overall, it was still a very good experience, just impacted a bit by how full the hotel was.

Stayed 7 nights in Dec 2025

8/10 Good

Shayan

2 Jan 2026

Very clean and beatiful resort. Beach has seaweed and seemed a little short staffed.

Stayed 5 nights in Dec 2025

AVA Resort Cancun - All Inclusive

Choose dates to view prices

Photo gallery for AVA Resort Cancun - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Room, 2 Queen Beds, Oceanfront

Room, 2 Queen Beds, Oceanfront

View all photos for Suite, 2 Bedrooms (Panoramic, King & King)

Suite, 2 Bedrooms (Panoramic, King & King)

View all photos for F&F Sundeck Suite

F&F Sundeck Suite

View all photos for Panoramic Suite, 2 Bedrooms

Panoramic Suite, 2 Bedrooms

View all photos for Suite, Oceanfront (F&F)

Suite, Oceanfront (F&F)

View all photos for Suite, 1 Bedroom (Penthouse)

Suite, 1 Bedroom (Penthouse)

View all photos for Suite, Oceanfront (Central)

Suite, Oceanfront (Central)

View all photos for Suite, 2 Bedrooms, Oceanfront (Gala)

Suite, 2 Bedrooms, Oceanfront (Gala)

View all photos for Room, Oceanfront (Couples)

Room, Oceanfront (Couples)

View all photos for Oceanfront King Accesible

Oceanfront King Accesible

View all photos for Room, Oceanfront (Central)

Room, Oceanfront (Central)

View all photos for Panoramic Suite, 3 Bedrooms

Panoramic Suite, 3 Bedrooms

View all photos for Panoramic Suite, 4 Bedrooms

Panoramic Suite, 4 Bedrooms

View all photos for Suite, 1 Bedroom, Oceanfront (Gala)

Suite, 1 Bedroom, Oceanfront (Gala)

View all photos for Room, 1 King Bed with Sofa bed, Oceanfront

Room, 1 King Bed with Sofa bed, Oceanfront

View all photos for Suite, 2 Bedrooms (Penthouse)

Suite, 2 Bedrooms (Penthouse)

Similar properties

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

About this property

AVA Resort Cancun - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Water activities

Land activities

Lessons/classes/games

Entertainment

Property amenities

Internet

Parking and transport

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

You need to know

We should mention