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Hotel & Beach Club Ojo de Agua

3.0 star property

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Photo gallery for Hotel & Beach Club Ojo de Agua

Deluxe Bungalow | 1 bedroom, iron/ironing board, free WiFi, bed sheets
Exterior
On the beach, snorkelling
Exterior
Front of property

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
5 Av Javier Rojo Gomez, Puerto Morelos, QROO, 77580
  • Ojo de Agua Beach
    ‪2 min walk‬
  • Puerto Morelos Town Square
    ‪5 min walk‬
  • Puerto Morelos Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 King Bed, Ocean View

  • Ocean view
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Garden View

Deluxe Room, 2 Double Beds, Garden View | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 2 Double Beds, Garden View

  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 2 Double Beds, Ocean View

  • Ocean view
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed, Partial Ocean View

1 bedroom, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 Queen Bed, Partial Ocean View

  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

Deluxe Room, 2 Double Beds, Partial Ocean View | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 2 Double Beds, Partial Ocean View

  • Partial ocean view
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

On the beach

Hotel Ojo de Agua

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
3.7 out of 5, Good, (1000)
The price is €56
for 1 room
includes taxes & fees
23 Apr - 24 Apr
Hotel Ojo de Agua

About this property

Hotel & Beach Club Ojo de Agua

On beach with 2 outdoor pools for sandy fun near Puerto Morelos Town Square
At Hotel & Beach Club Ojo de Agua, relax by one of the 2 outdoor swimming pools or spend the day at the beach where you can enjoy snorkelling.
Hotel & Beach Club Ojo de Agua offers 20 air-conditioned accommodations with a hairdryer and free toiletries. 32-inch Smart televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Hotel & Beach Club Ojo de Agua's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Puerto Morelos Town Square. Free WiFi in public areas, 2 outdoor pools and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes yoga classes and a playground
  • Guests have great things to say about the helpful staff and the beach
  • Just a 1-minute drive from Puerto Morelos Town Square and 5 minutes from Puerto Morelos Beach
  • Airport shuttle service available for a fee
Hotel & Beach Club Ojo de Agua offers its guests 2 outdoor swimming pools and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Hotel & Beach Club Ojo de Agua also features tour/ticket assistance, a garden, and concierge services. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 3-star Puerto Morelos hotel.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.
Beach Club Ojo de Agua – This family restaurant serves breakfast, lunch and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Onsite parking available only on request
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: MXN 220 for adults and MXN 150 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Beach Club Ojo de Agua

Things to do

  • 2 outdoor pools
  • Children's pool
  • Playground
  • Snorkelling
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Mini-fridge
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel & Beach Club Ojo de Agua

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 220 for adults and from MXN 150 for children
  • Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

TAFFEIT Beach Hotel
Arena Beach Oceanfront
& Club Ojo Agua Puerto Morelos
Capital O Hotel Arena Beach Club
Hotel & Beach Club Ojo de Agua Hotel
Hotel & Beach Club Ojo de Agua Puerto Morelos
Hotel & Beach Club Ojo de Agua Hotel Puerto Morelos

Hotel & Beach Club Ojo de Agua Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 197 out of 606 reviews
Rating 8 - Good. 190 out of 606 reviews
Rating 6 - Okay. 99 out of 606 reviews
Rating 4 - Poor. 61 out of 606 reviews
Rating 2 - Terrible. 59 out of 606 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

YONGWAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is located right by the sea. While the facilities are a bit dated, the daily cleaning keeps everything spotless. It offers excellent access to snorkeling spots and restaurants, with free beach chairs and an on-site swimming pool that made my stay truly enjoyable.
Stayed 3 nights in Jan 2025

10/10 Excellent

Judith

Stayed 1 night in Dec 2024

6/10 Okay

Caleb

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Concierge was very kind and friendly, property was hard to find, run-down, dilapidated, pillows were very uncomfortable, mattress was not great, screen doors were broken/off track, shower knobs were corroded, ac worked well.
Stayed 1 night in Jan 2025

4/10 Poor

Lisa

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The photos are definitely old of this property - it's much more run down and in need of repair/renovations. It seems to be poorly managed and while some staff tried to be helpful, most were on the rude side and not the most welcoming. The booking we made clearly stated Queen bed but it was a twin when we arrived and the said it wasn't their fault, but rather Expedia's for translating wrong. We argued quite a while with them saying nothing else was available, but finally they came up with a room with a King bed so that was good (plus this room was way less dodgy that the first one!) Our first morning though as I we went to leave, the top deadbolt on the door was locked and wouldn't release - we were locked in the room. We called the front desk for help and they claimed they couldn't even find our reservation even after telling them our room number. Luckily my husband is handy managed to use our corkscrew for some MacGyver action and we got out (removed it completely so it wouldn't happen again) but with no help from staff. Only thing we liked about the property is that was directly on the beach. Puerto Morelos is a safe town to explore and location of the hotel is within walking distance of many great restaurants, shops, and town square. We loved the area, but would NEVER stay at this hotel again.
Stayed 9 nights in Dec 2024

10/10 Excellent

Pamela

Stayed 1 night in Dec 2024

8/10 Good

Susan, New York

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very comfortable hotel right on the beach.
Stayed 1 night in Dec 2024

8/10 Good

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location right on the beach. Clean. Building could use maintenance as it is run down. Staff was helpful.
Stayed 1 night in Dec 2024

6/10 Okay

Reeve

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property itself needs lots of renovation. They were tons of calcium buildup on all water fixtures in the bathroom, which was disgusting. The room was dirty when I got it. Hotel has horrible customer service. They are accommodating to nothing. You can’t even ask them to get you a cab. Only thing I liked about the property is located directly on the beach. It is in a safe town lots of things to eat in the neighborhood Places to walk around, but the beach was amazing. I will definitely visit that area again. Will never stay in that hotel again not even for free.
Stayed 3 nights in Dec 2024

10/10 Excellent

Xiaoling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean. The property is not new but maintained in good condition. The staff are very friendly. The beach is beautiful! There is a restaurant (Restuarant Ki) with food with reasonable quality. Breakfast fruit juice is very good. The coffee is also great! We picked omelette for the breakfast combo ($10 USD). The mushrooms and spinach are very fresh. Within walking, there are other restaurants also, some have great seafood. We enjoyed our stay. P.S. it is good to pre-book the ride from airport to the hotel. The people waiting outside ask for very high price (double the pre-booked price) for the ride.
Stayed 5 nights in Dec 2024

4/10 Poor

Amanedia

Stayed 5 nights in Dec 2024

6/10 Okay

bozena

Stayed 2 nights in Dec 2024

6/10 Okay

Amy

Disliked: Amenities, property conditions & facilities
The beach and restaurant were great, the staff at the beach excellent.
Stayed 3 nights in Dec 2024

10/10 Excellent

Brian, Stockbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property multiple times and it's always consistently great
Stayed 7 nights in Dec 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay positive and it might be the best experience!
What a gem. If you’re looking for the fancy all inclusive resort with perfect everything and all the bells and whistles, then This place is not for you. But if you are looking for a spot right on the beach on one of the most beautiful beaches in the world, with a restaurant that has amazing food, great service (thanks Freddy and Jesus!). There were always beach chairs available no matter what time we went. We could sit at them and watch the people and listen to live music in the weekends. Please note: there is construction on the property. It’s a bit ugly and concerning at first but I think that’s why we got such a cheap price. It’s only on the road side of the property and did t really bother us. We were there for the beach anyways and that side was incredible!!! I was travelling single mama with child and we felt safe always.
Stayed 4 nights in Dec 2024

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the right size for two couples. Conveniently located near North beach. Very walkable. Miriam the housekeeper was very available and accommodating.
Stayed 1 night in Dec 2024

2/10 Terrible

Paget

Disliked: Cleanliness, staff & service, property conditions & facilities
Checked out due to room conditions. No refund. Hotel is getting run down. Beach club was ok...but needs some upkeep as well. Staff in restaurant and club are good. Hotel has sewage smell in room. Couldn't sleep there....without respiratory difficulty or headache due to mold and sewage
Stayed 5 nights in Nov 2024

4/10 Poor

Nicole Jennifer, Saint Peter

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stephanie, Laura and Sergio were all great along with the maids. Location to the beach and the lounge chairs - awesome view Management is RUDE and unaccommodating Maids let our friends into our locked room to get something of theirs out. - This shouldn't happen - it was there items 1 key only - even if 2 of you in the room No toilet seat in the women's in lobby in one stall No screen - and air cond. quit 2 nights No washcloths - manager told me to go buy my own No SAFE - we finally got 1 safe for 3 of our rooms to share - but wasn't secured down Big disappointed - Garden room looks over back of the hotel with a small garden section A visiting guest with MS was using a golf cart to get close to the stairs for easy of walking and the management stopped her from bringing golf cart close - this was in no way accommodating and should of been a good reason for an exception to the rules. Management said this was for safety - this was not a bunch of kids running around on a golf cart! Pool is under construction - never used it - along with building new rooms right next to the pool - loud and noisy. This seems like a rant and picky but this was too many things that can be easily fixed to not say anything. We understood that it was a 3 star and but I have a hard time with that rating.
Stayed 9 nights in Dec 2024

2/10 Terrible

Norman Leland

Disliked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had the best time ever!!
Absolutely wonderful, staff was top notch! The work so hard to make you happy!Will definitely be back!
Stayed 3 nights in Dec 2024

8/10 Good

Joel, Englewood

Stayed 6 nights in Nov 2024

6/10 Okay

Terryl

8/10 Good

jason

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Cruz

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and tv Than Work
Stayed 2 nights in Dec 2024

8/10 Good

jill

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ok accommodations. Convenient to dining & entertainment. Had some issues with Alberto the 1st half of Our trip. But tlked with David. 2 d half was better.

8/10 Good

April

Stayed 8 nights in Oct 2024