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Cancun Bay All Inclusive Hotel

3.5 star property

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Photo gallery for Cancun Bay All Inclusive Hotel

On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Superior Room, Ocean View | Beach/ocean view
Outdoor wedding area
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
  • Housekeeping

Explore the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪3 min walk‬
  • Langosta Beach
    ‪20 min walk‬
  • Tortuga Beach
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Room, Ocean View

Superior Room, Ocean View | Minibar, in-room safe, individually decorated, blackout curtains

Superior Room, Ocean View

  • 30.99 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms | Minibar, in-room safe, individually decorated, blackout curtains

Master Suite 3 Bedrooms

  • 95.93 sq m
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | Minibar, in-room safe, individually decorated, blackout curtains

Junior Suite, 2 Bedrooms

  • 56.30 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, individually decorated, blackout curtains

Standard Room

  • 30.99 sq m
  • Sleeps 3
  • 1 Double Bed

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Junior Studio Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout curtains, iron/ironing board

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  • Breakfast included
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About this property

Cancun Bay All Inclusive Hotel

Family fun on the beach, with 2 outdoor pools, near Puerto Cancun Marina Town Center
At Cancun Bay All Inclusive Hotel, spend the day on the beach where you can enjoy volleyball. Then return for a meal at one of the hotel's 5 restaurants.
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and an iron/ironing board. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower. Housekeeping is offered on a daily basis and hairdryers can be requested.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us they can't get enough of Cancun Bay All Inclusive Hotel's great beach location. During your stay, you're just a quick walk from Playa Tortugas. Free WiFi in public areas, free self-parking and a free manager's reception are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy international cuisine with pool views at El Faisan, one of the property's 5 restaurants and 2 bars/lounges
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, volleyball and yoga classes
  • Guests have great things to say about the clean guestrooms and the beach
  • Just a 4-minute drive from Langosta Beach and a few minutes from Plaza Las Americas
  • Local-area shuttle service available for a fee
Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool and volleyball.

A free manager's reception is offered daily. There are 5 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This Beaux Arts hotel also offers a hot tub, a fitness centre and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

The hotel hosts a free manager's reception daily.
El Faisan – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Vista Sushi Zen – This poolside theme restaurant specialises in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open selected days.
La Piña – This poolside restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria – This poolside theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
BBQ Family Style – This poolside family restaurant only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BBQ Family Style
  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Library
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (1,970 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Lift (74 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cancun Bay All Inclusive Hotel

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.93 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 469 out of 1162 reviews
Rating 8 - Good. 283 out of 1162 reviews
Rating 6 - Okay. 182 out of 1162 reviews
Rating 4 - Poor. 112 out of 1162 reviews
Rating 2 - Terrible. 116 out of 1162 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Fabiana, Revere

Disliked: Staff & service
Stayed 10 nights in Dec 2024

2/10 Terrible

Kesava Vidyasagar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got 1 star service. Restaurants didn't open on time.Food was not refilled. Drinks were denied. We found hair and plastic in our food. The staff was rude enough to move us tables just because we had one empty seat. They take dinner reservations but serve one 1-2 items on the menu. We have no choice at all! Extremely poor service and zero respect for guests.Overall, it ruined our family reunion!
Stayed 6 nights in Dec 2024

6/10 Okay

Phuc

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
We had a great experience much thanks to the wonderful and dedicated staff at the restaurant and at the bars. The front desk were not as friendly and the people at the registration desk were pushy with sales. The same people Gave us wrong information about when to register for dinner so we never got to enjoy the bbq or la vista staying there for 5 nights. We kept going in circles and perhaps that could have been a language barrier. Perhaps more friendly and clear communication would help our experience. The hotel was very slippery with the rain coming in. Tough for our aging parents to walk around. We did not have a phone in our room. The AC unit had condensation that would leak inside the room and onto the steps going down onto the floors of the bedroom. Water from the rain leaked into the ceiling of the kitchen. The walls had some water in it for the master bedroom. The cleaning stuff was friendly, and also the gentleman who always came to stock. The drinks was great with so many options in Cancun. We would definitely definitely try another hotel next time.
Stayed 4 nights in Dec 2024

8/10 Good

Debra Anne, Hythe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Unfortunately the food was questionable at best ¹on the buffet. Food by the pool side restaurant was really good. Their where a few staff members that where very abrupt when answering you which I found rude. Would we stay there again the answer is NO.
Stayed 8 nights in Dec 2024

2/10 Terrible

Murali Krishna, Richmond

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Food was terrible. There was hair all over the food.
Stayed 6 nights in Dec 2024

4/10 Poor

Hailey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff they went overboard treat us really good.Anahi Oswaldo Mario Saulo Alexis the Capi at sushi bar they made us feel as family Thank you every one we felt at home the best experience we ever had. Sushi is the best make sure you make reservation for sushi night the best sushi I ever try chef is the best.i forgot to make the reservation but the Capi accommodate us to have a great dinner. Thank you all of you guys if I I forgot to mention any one please forgive me but again best exoerience ever we ready to come back again on 2025 hope to see you all of you guys again All staff very funny we had the best new year evening with all of them
Stayed 5 nights in Dec 2024

10/10 Excellent

Lorraine Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2024

8/10 Good

Lisa

Travelled with family
Liked: Staff & service, amenities
Booked this hotel for me and my kids as their Christmas gift, Got to the resort, got checked in and was greeted by one of the workers who helps books excursion's and was immediately being told about another hotel and that all we had to do was go to this hotel and listen to some kind of sells pitch to get 2 free massages and to help boost her bonus! REALLY......NOT what I was expecting when we arrived!!! I booked the master family suite which was good, however not all 3 bedrooms has the bathrooms in the rooms! The 2 bedrooms with the king size beds had private bathrooms, the bedroom with the 2 queen beds did not! The 3rd bathroom was by the door so you have to go through the "dinning room". Maybe it would not be too bad if the "dinning room" was both a living room and dinning room. Not a lot of places to sit and be able to just relax outside of the bedrooms. They should add a loveseat and couch for more places to sit. ALSO, there was a LEAK in the ceiling and it was dripping on the table in the dinning room so we had to make sure to not leave anything sitting there that would be ruined. If you get room 121 I hope the leak gets fixed properly and not just patched which is what it looked like they did several times.
Stayed 4 nights in Dec 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Cancun Bay Hotel. All the staff took great care of us. They offered tour packages (including a trip to Isla de Mujeres) and we loved everything! My husband and I will definitely be back! We would especially like to thank Alexandre Sanches (front desk agent) who checked us in and out, he provided an extraordinary service!
Stayed 3 nights in Dec 2024

6/10 Okay

Melissa, Wildomar

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Foom service ends at 11:45pm. Bar and buffet close at 11 pm. The 2 restaurantes required a same day reservation with a 15 person capacity. Not worth what we paid
Stayed 6 nights in Dec 2024

4/10 Poor

Yujung I

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One day it rained heavily and the water was leaking into the room through the ceiling and door. We contacted the front desk and no one came. An hour later went to the front desk and they stated they will send someone but no one came. After an hour or two someone came in and did a very basic cleanup but nothing much and left the mess for 2 days. We got late check out for complimentary.
Stayed 3 nights in Dec 2024

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice and a great price. There was a few things that weren't accurate on the website. The number of restaurants is only two, unless you count the ala carte options poolside and this property does not have a hot tub. Which I love, so I was disappointed. The swim up bar did have a bubble feature but most of the jets were broken. This pool is also located in a more shady area of the property, so the water is very cold. Our room was very nice and we had lots of room. The staff is very nice and helpful. Of course it does not come without them nagging you all week to attend a 'tour' of their sister property. All in all we loved our vacation and would stay here again. I am a bit of a 'foodie' and would have enjoyed something other than a buffet.
Stayed 6 nights in Dec 2024

6/10 Okay

Rigoberto

Liked: Staff & service
Stayed 5 nights in Dec 2024

6/10 Okay

Christina

Travelled with partner
Disliked: Amenities
Beach is small, more like a bay on a marina. Noisy. Staff is friendly. Food is ok
Stayed 5 nights in Dec 2024

8/10 Good

Sherman Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall, the resort is what I expected. It's very clean and the customer service was great. The staff is very professional and courteous. The rooms are very spacious and comfortable. However, the showers are horrible. We changed rooms because of the showers and the second room wasn't much better. They make entirely too much money to not update their shower heads.
Stayed 4 nights in Dec 2024

8/10 Good

Jacklyn

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
This resort requires you to have an open mind when it comes to the dining in the buffet area. We made two dinner reservations one for the BBQ and one sushi (both excellent)They have a Pina colada dining area by the pool and the food is great. (They have chicken fingers that were delicious that we discovered on the last day) The selection at the buffet is not a wide spread like we are use to when traveling but what you can put together if you use your open mind to what is being served you can have an excellent meal. They will make any kind of eggs you like, omelette, sunny side etc. Again like I mentioned if you can put a meal together you will have a great meal. We stayed in the family suite which needs small upgrades. It accommodated my family of 7. They have 2 California king size beds and two twin and two full size. They do not have a microwave but the fridge was stacked with drinks. The hotel’s property is 8/10. They have an area where bats fly and the bats poop is on the floor and splattered on the wall and it’s visible. (We saw one bat at night, nothing to worry about. It was just the seeing the poop all over the floor and wall was disturbing. That is why I give it a 8/10. The staff is ALL excellent and friendly. There is a taxi guy outside his name is Freddy he is trusty worthy. He drove me and my family to dinner and when we were done he picked us up, drove us to the market and brought us back safely. There is a walking distance ATM. Local stores. Have Fun!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, 2nd time and will be back again!!
Stayed 3 nights in Dec 2024

10/10 Excellent

maria, Glendale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property wasn’t that big but it was beautiful. The standard room was very small you couldn’t walk without banging into the furniture. The shower was the size of small closet amd it had a very small curtain. My room was upgraded and I got a two bedroom room. Beautiful and big. The water from the shower was cold. I have to praise the staff. They were excellent. The staff was very nice and their service was excellent. They cleaned my room everyday. In the dining room and pool staff was excellent. They were constantly asking if I needed anything. The food from the hotel was very good . The only complain I have it’s the entertainment. They don’t have shows. They only have karaoke and a singer to perform three times a week. The singer was great. The hotel it’s at the end of zona hotelera away from others hotels and everything. Nothing around! You have to take a bus to go anywhere. The beach was small but it was kept nice and clean. There were plenty of chairs and umbrellas around to seat and the servers were constantly bringing you food and drinks if you asked. Excellent staff and service. There was fun by the pool with games, Zumba, volleyball, etc. Again I praised the staff. Excellent service!
Stayed 7 nights in Dec 2024

8/10 Good

Heather E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Enrique, Javier, Alejandro in particular were really great with our kids, but all the staff was friendly and helpful. The activities like kareoke and pool Zumba were fun. The hotel is older and was undergoing some maintenance but it’s kept really clean and having the family suite was great for our family. The food was good and there was variety so my kids all found stuff like liked. The hotel is located pretty far away from areas where they have activities and excursions. It was about a 2-3 hour drive to Tulum so we ended up just hanging out at the hotel most the trip. Overall we had a great time and it was good value for money!
Stayed 7 nights in Nov 2024

8/10 Good

Michelle Patricia

Stayed 5 nights in Nov 2024

4/10 Poor

Melissa

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was mediocre from the start. Typically if you arrive before check-in you can still use the pool and get drinks. They would not allow us to. We had to go to the beach and wait so that was a bummer. We were travelling with our four kids so they were hungry from flying all night. Eventually I asked can we have something to drink and they let us, but weren't exactly thrilled. I was told no bottled water. The food choices were slim. We did like the BBQ dinner, but it was the only meal everyone ate and actually enjoyed it. I was shocked no guacamole at the whole "resort." No mimosas before 11- not a huge issue but such a bummer because it was my birthday and I was looking forward to it. We had the grand suite and it is severely damaged. We travel to Cancun annually and like the area, but this was collectively our least favorite trip. It was still Cancun and vacation so we made the best, but sure wouldn't choose to stay here again. Not really impressed at all.
Stayed 4 nights in Nov 2024

6/10 Okay

Channae Alycia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was in a safe location, the staff was pretty friendly, the food was okay but I would have preferred more options.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 7 nights in Nov 2024