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Cyan Cancun Resort & Spa

3.5 star property

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Photo gallery for Cyan Cancun Resort & Spa

Outdoor pool, free pool cabanas, pool umbrellas
Superior Suite, Balcony, Sea View | Terrace/patio
Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout curtains
View from room
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping

Explore the area

Map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • El Rey Ruins
    ‪18 min walk‬
  • Iberostar Cancun Golf Course
    ‪18 min walk‬
  • Delfines Beach
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, Sea View

  • 32 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite

  • 32 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, Sea View

  • 42 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Quadruple Room, Sea View

  • 32 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, Balcony, Sea View

  • 42 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About this property

Cyan Cancun Resort & Spa

On private beach with outdoor pool, near Delfines Beach
When you stay at this beach hotel, you can enjoy umbrellas, sunloungers and free beach club on site.
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with a safe and complimentary slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the on-site spa services.
Our customers tell us they can't get enough of Cyan Cancun Resort & Spa 's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe and a terrace
  • On-site recreation includes a private beach
  • Guests have great things to say about the pool and the helpful staff
  • 8 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 2-minute drive from Delfines Beach
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a garden and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

Cyan Cancun Resort & Spa has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 566 out of 1363 reviews
Rating 8 - Good. 344 out of 1363 reviews
Rating 6 - Okay. 193 out of 1363 reviews
Rating 4 - Poor. 126 out of 1363 reviews
Rating 2 - Terrible. 134 out of 1363 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Murtuza

Travelled with family
Liked: Staff & service, room comfort
Overall good. Bathrooms are in bad shape.
Stayed 6 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
OK but could be better
The location is excellent. Service and cleanness are also remarkable. The lift and other sections into the bedrooms (window's handler, sofa, furnitures) need deep maintenance or apply a refurbish; this would enhance a lot the hotel
Stayed 2 nights in Dec 2024

8/10 Good

Rohinton, Lewisville

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
What we liked : infinity pool and beach right outside, next to Oxxo and good restaurants, convenient bust stop right outside Cyan restaurant good breakfast. Cleaning staff excellent. Wi fi excellent and bathroom good. Staff attentive. Tv good. What we did not like.: Noisy at night even in our room doors closed. Rust on property everywhere. No view and small room assigned to us not like in ad. No ocean view even when we tried to pay to upgrade. Tile floors slippery. No handicap access No meal plan No iron and board
Stayed 3 nights in Dec 2024

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa had great care and personalized! Traveled with my partner and great prices! Take advantage of a room with a jacuzzi! There is an OXXO right in front and a few other restaurants nearby! Don’t book any other activities online, do it at the hotel! Extra discounts! And bring dollars! They love it :)
Stayed 9 nights in Nov 2024

4/10 Poor

Jay

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When we booked this hotel it showed up as a 4star hotel. There is no way on God's green earth that is this is a 4star hotel. We asked for microwave to warm our food, they didn't have a microwave. We asked for a coffee machine or an electric kettle, they don't have that as well. Only 2water bottles provided are complementary after that we have to pay for water. Hotel restaurant only serves same things and no change in the menu.
Stayed 5 nights in Dec 2024

10/10 Excellent

Quincy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect stay for me to unwind and leave 2024 behind. Very relaxing and peaceful.
Stayed 6 nights in Dec 2024

4/10 Poor

Thomas

Travelled with family
Disliked: Property conditions & facilities
Said check in was at 3. Got key at 330. Room cleaners were there and said it wasn’t ready. Went to front desk and they said 20 minutes. Was another 45 minutes to get a room. Not much of an apology. No free drink at the bar. They just made us wait. Property is really run down and old. Cracks in the walls and tiles. But beach area is amazing. Pool area is nice. Most staff were kind. Free parking is nice. For the $ there may be better options
Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best views
Stayed 7 nights in Dec 2024

10/10 Excellent

Gissele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for everything
Stayed 7 nights in Dec 2024

2/10 Terrible

Uday Kumar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst property. It does not meet a 3 star resort standard. Shoupd be a 1 star hotel or Motel!! Service and staff are pretty bad too. We had to check out 1 day earlier because of very bad smell coming from the room. We were not even provided with refund eventhough we check out 1 day earlier and property had issues.
Stayed 2 nights in Dec 2024

10/10 Excellent

Anthony

Stayed 1 night in Dec 2024

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service
From the moment we opened the curtain in our room, the view was amazing. The view of the pool and ocean all in one. We had our private patio with access to the pool area and beach. The room was dated and the food at the restaurant was just ok. The food was over-priced for the amount you received. Breakfast was the only meal worth the value. We enjoyed that there was an Oxxo across the street for snacks and the R2 bus stop was just 100 yards away. Before I forget the wall sockets never hold your plugs in. The staff was excellent. Don't order the pizza!!!!!
Stayed 7 nights in Dec 2024

8/10 Good

Rowena Picorro

Liked: Cleanliness
Stayed 5 nights in Dec 2024

8/10 Good

belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I truly enjoyed this location. Just what we needed. Beach is amazing

4/10 Poor

Gabriela

Travelled with family
Disliked: Staff & service
easy to take the bus and stay away from the hotel
Stayed 7 nights in Dec 2024

8/10 Good

Marie T Atsena

Liked: Cleanliness, staff & service, property conditions & facilities
the view, the spa
Stayed 5 nights in Dec 2024

10/10 Excellent

Laura

Everything was great
Stayed 3 nights in Dec 2024

8/10 Good

Boris

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Beatiful views
Hotel is a bit old with beautiful views
Stayed 5 nights in Dec 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
All good so far
Stayed 1 night in Dec 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Dated hotel, but nice rooms. The jacuzzi bathtub in our room could not produce enough hot water for a bath. Everything was great. Comfy bed was a pleasure to sleep on.
Stayed 1 night in Dec 2024

2/10 Terrible

Tionne

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is not very helpful. The cleaning staff throw away personal items. Rooms are dirty.
Stayed 4 nights in Dec 2024

2/10 Terrible

Sandra, Houston

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness dirty place bad attitude on th front desk sliding door broken and toilet doesn't work
Stayed 4 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Room comfort
No outlets, no in room phone
Toilet clogged up more than 3 times. Only had one electric outlet for use behind tv and no others. No in room phone to call front desk.
Stayed 11 nights in Nov 2024

10/10 Excellent

Karla

Stayed 2 nights in Nov 2024

10/10 Excellent

Naomie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024