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Enigmatic Hotel Experience

3.5 star property
VIP Access

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Photo gallery for Enigmatic Hotel Experience

Outdoor pool
Signature Double Room | Minibar
Interior entrance
Sun deck
Deluxe Room | Individually decorated, bed sheets

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
14 Calle Mero, Cancun, QROO, 77500
  • Las Palapas Park
    ‪11 min walk‬
  • Plaza 28
    ‪18 min walk‬
  • Puerto Cancun Marina Town Center
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room

Standard Room | Individually decorated, bed sheets

Standard Room

  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room | Individually decorated, bed sheets

Deluxe Room

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room

Signature Double Room | Individually decorated, bed sheets

Signature Double Room

  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Enigmatic Hotel Experience

Hotel with a 24-hour front desk, near Plaza 28
An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a microwave in a common area, a fridge in a common area and concierge services are on-site.
Enigmatic Hotel Experience offers 13 air-conditioned accommodations, with complimentary bottles of water. Each accommodation is individually decorated. Bathrooms include a shower. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Enigmatic Hotel Experience, you're just a quick walk from Benito Juarez Municipal Building. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Just a 3-minute drive from Plaza Las Americas and a few minutes from Plaza 28
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. An outdoor pool, barbecue grills, and tour/ticket assistance are also featured at Enigmatic Hotel Experience.

This 3.5-star Cancun hotel is smoke free.

Enigmatic Hotel Experience has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Individual decor

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 1000 per stay
  • Destination fee: USD 3.77 per accommodation, per night.
  • Service fee: USD 2 per person, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM

Property is also known as

Enigmatic Experience Cancun
Enigmatic Hotel Experience Hotel
Enigmatic Hotel Experience Cancun
Enigmatic Hotel Experience Hotel Cancun

Enigmatic Hotel Experience Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 4 out of 5 reviews
Rating 8 - Good. 1 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 0 out of 5 reviews

10/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late and was only here one night before I went on a retreat about four hours away. It felt a bit like a hostel (common areas, at least). The room was very nice and the staff was friendly. Walked about 100 yards to a pleasant breakfast restaurant (The Rooster?) with good WiFi. I basically just slept here one night. Seems nice, though!
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquilo
Stayed 1 night in Feb 2025

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me canso de visitar este lugar, es realmente maravilloso y mágico.
Stayed 1 night in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente Adrian es super amable explica muy bien todo Un lugar tranquilo y bonito Muy agradable todo
Stayed 2 nights in Oct 2024