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Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 star property

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Photo gallery for Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

2 outdoor pools, pool umbrellas, pool loungers
Reception hall
On the beach, white sand, sun-loungers, beach umbrellas
View from room
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Hot tub

Explore the area

Map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
  • Moon Palace Golf Club
    ‪14 min drive‬
  • Petempich Bay
    ‪21 min drive‬
  • Puerto Morelos Beach
    ‪22 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Luxury Suite with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite with Terrace Jacuzzi

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • Ocean view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Honeymoon Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Honeymoon Suite Ocean View Diamond Club

  • Ocean view
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Junior Suite

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Swim Out

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Swim Out Diamond Club

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

  • Ocean view
  • 117 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View

  • Ocean view
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Diamond Club

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi

  • Ocean view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

  • Ocean view
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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About this property

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 indoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Royal Spa has 11 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 10 restaurants, a coffee shop, 5 beach bars and 6 swim-up bars
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Treat yourself to Swedish massages, body treatments or body scrubs at The Royal Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 3 indoor tennis courts, a gym and a sauna
  • Guests have great things to say about the helpful staff and the beach
  • 14 minutes by car from Moon Palace Golf Club and 12 minutes from Xoximilco
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 beach bars, 6 swim-up bars and 4 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Gourmet Marche – This buffet restaurant serves breakfast, lunch and dinner.
Zen – This restaurant only serves dinner. Open daily.
Hunter Steak House – This restaurant only serves lunch. Open daily.
Grazie Italian Trattoria – This restaurant only serves dinner. Open daily.
Taj | Indian Cuisine – This restaurant only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 poolside bars
  • 4 bars/lounges
  • 5 beach bars
  • 6 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj | Indian Cuisine
  • Zen

Things to do

  • 12 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 indoor tennis courts
  • 8 gaming tables
  • Billiards/pool table
  • Casino
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Library
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 18 August 2025 to 6 December 2025 (completion date subject to change). The following areas are affected:
  • Business centre
  • Exterior
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
  • Selected guestrooms
  • Swimming pool

Alternative facilities will be available off-site during the renovation.

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 405 out of 1011 reviews
Rating 8 - Good. 218 out of 1011 reviews
Rating 6 - Okay. 162 out of 1011 reviews
Rating 4 - Poor. 114 out of 1011 reviews
Rating 2 - Terrible. 112 out of 1011 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Delisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Danny, palmdale

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
constant plays by the staff to convince you less is more. very deceptive and untrustworthy people. they took the pleasure of the trip.
Stayed 6 nights in Nov 2024

6/10 Okay

Karin

Stayed 5 nights in Jan 2025

10/10 Excellent

Nicholas

Stayed 5 nights in Jan 2025

6/10 Okay

VALERIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Rajat

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

Hourasa Taghi

Liked: Property conditions & facilities
You can find better options with this price
Stayed 4 nights in Jan 2025

2/10 Terrible

Israel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience we ever had, since the first day the accommodations were different than we reserved, we had to escalate to the hotel manager and they changed our rooms, one of them with fishy smell and the other worst, they said the smell was because the manglar, the staff unfriendly, one day they were out of ice, they didn’t serve any beverages during the whole day, one of our worst experiences in all inclusive hotel, we paid a lot of money for a very poor service, the food very low quality but the service is the worst, first and last time in this hotel chain
Stayed 4 nights in Jan 2025

8/10 Good

Eric James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip
Stayed 7 nights in Dec 2024

6/10 Okay

Michele

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Family Vacation

Overall we had a good stay. I would not recommend paying extra for the diamond club as it didn’t provide much benefit although our butlers were very attentive. We were hoping there would be more activities for adults during the day and that coffee was provided throughout the resort especially in the mornings. They said there was coffee in The diamond club lounges but most of the time there wasn’t or it was cold. Reservations were very difficult to make and often could only get very early or very late. We recommend the Hideaway if you don’t have kids. The foam parties were a lot of fun!
Stayed 6 nights in Jan 2025

6/10 Okay

Karissa

Travelled with partner
Stayed 3 nights in Jan 2025

10/10 Excellent

Sincere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 ! Resort was amazing
Stayed 3 nights in Jan 2025

2/10 Terrible

mandeep Singh

Disliked: Staff & service
Good, what the hotel is SO close to the beach and the pools are? We're right there.
Stayed 5 nights in Jan 2025

10/10 Excellent

Kantina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff were amazing ! Everyone was so kind and helpful during our stay.
Stayed 4 nights in Dec 2024

4/10 Poor

Dachemia

Travelled with group
Disliked: Cleanliness, staff & service
The food was terrible. Room Service takes 2 hours to come, there is no transportation unless you pay for cab service which was $250 ..won’t visit again.
Stayed 3 nights in Jan 2025

6/10 Okay

Emanuele

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hard sale of extras. Reservations to restaurants were difficult. Food was average except at La Dorade which was good. Alcohol was cheap. Beach chairs old and need maintenance
Stayed 4 nights in Dec 2024

6/10 Okay

Stacia

Stayed 4 nights in Oct 2024

4/10 Poor

Ronald David, Burnaby

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 12 nights in Dec 2024

10/10 Excellent

Mapendo

Liked: Amenities
Perfecto!
Stayed 4 nights in Jan 2025

2/10 Terrible

Daria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Shakeea A, Brooklyn

Travelled with group
Liked: Cleanliness
Cool
Stayed 4 nights in Jan 2025

4/10 Poor

Tiara

Disliked: Staff & service
Stayed 4 nights in Dec 2024

8/10 Good

Carlos, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great property overall but rooms needs some fixing and repair . Specially carpentry .
Stayed 6 nights in Dec 2024

8/10 Good

Kim M

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My Husband and I spent 4 nights at the Royalton Riviera Cancun. We stayed in a Hideaway Presidential Ocean front suite and loved the location of the room. The room was pretty much exactly as pictured on the website with one exception; you will not know which suite you are going to have until you check in. We wanted the roof top terrace and after speaking to some folks there, we realized that that there are only a few so unlikely you will get this suite. The room was spacious and well stocked. It rained two days and we still enjoyed our stay. It was relaxing to sit on the balcony and hear the waves crashing. We had butlers which was quite nice for booking dining reservations and cabana's at the beach (otherwise you have to go out very early in the morning to save a chair). Alejandro was great! The resort is beautiful, however, the rooms and the hallways are showing signs of wear. We ate at the buffet for breakfast and the steakhouse for dinner. Both were okay. The service was excellent! We had two small issues, first, the balcony jacuzzi and the floors did not look or feel clean when we arrived. Alejandro and the cleaning staff made every attempt to clean with wet mops instead of dry upon request. Second, the room was damp and a little musty at times. These two issues would not stop us from going back because the beachfront Suite was worth it!
Stayed 4 nights in Dec 2024

4/10 Poor

Jaamike

Travelled with partner
Property had a horrible smell.
Stayed 4 nights in Dec 2024