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Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 star property

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Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

Exterior
Smart TV, table football
On the beach, white sand, free beach cabanas, sun-loungers
13 outdoor pools, pool cabanas (surcharge), pool umbrellas
13 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪8 min walk‬
  • Aquaworld
    ‪18 min walk‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Ocean View Accessible Suite - RI Shower

View from room

Ocean View Accessible Suite - RI Shower

  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

  • Beach view
  • 151 sq m
  • Sleeps 8
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Patio (Pool)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom, Patio (Pool)

  • 105 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

  • Beach view
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

  • Beach view
  • 151 sq m
  • Sleeps 8
  • 1 King Bed

View all photos for Suite, Multiple Beds, Beachfront (Enclave)

Beach/ocean view

Suite, Multiple Beds, Beachfront (Enclave)

  • Beach view
  • 105 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

View from room

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

  • Beach view
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront Room - King Bed - Terrace

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront Room - King Bed - Terrace

  • Beach view
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Ocean View Suite - 1 King 2 Murphy Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Ocean View Suite - 1 King 2 Murphy Beds

  • Ocean view
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Mobility)

View from room

Room, 2 Queen Beds, Ocean View (Mobility)

  • Ocean view
  • 41 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Pool and Patio View Room - 2 Queen Beds

Pool and Patio View Room - 2 Queen Beds | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Pool and Patio View Room - 2 Queen Beds

  • 41 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

  • Beach view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Terrace

View from room

Enclave Beachfront Room - 2 Queen - Terrace

  • Beach view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Balcony

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront Room - 2 Queen - Balcony

  • Beach view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Resort View Room - King Bed

Resort View Room - King Bed | Resort view

Resort View Room - King Bed

  • Resort view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

  • Ocean view
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Room - 2 Queen Beds

View from room

Ocean View Room - 2 Queen Beds

  • Ocean view
  • 41 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

  • Beach view
  • 151 sq m
  • Sleeps 8
  • 1 King Bed

View all photos for Honeymoon Suite - King Bed

Honeymoon Suite - King Bed | Bathroom | Free toiletries, hair dryer, towels, soap

Honeymoon Suite - King Bed

  • Ocean view
  • 105 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Enclave Honeymoon Suite - King Bed

Enclave Honeymoon Suite - King Bed | Living area | Smart TV, table football

Enclave Honeymoon Suite - King Bed

  • Beach view
  • 105 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Ocean View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Ocean View

  • Ocean view
  • 151 sq m
  • Sleeps 8
  • 1 King Bed and 2 Single Beds

View all photos for Resort View Room - 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Resort View Room - 2 Queen Beds

  • Resort view
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

Luxury property on the beach, with 13 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hilton Cancun Mar Caribe All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Hilton Cancun Mar Caribe All-Inclusive Resort offers 540 air-conditioned accommodations with a safe and complimentary bottles of water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Smart televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

13 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, The Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
Our customers tell us they can't get enough of Hilton Cancun Mar Caribe All-Inclusive Resort's great beach location. During your stay, you're just a quick walk from Iberostar Cancun Golf Course. Enjoy features like free WiFi in public areas and free valet parking, plus 13 outdoor pools.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking and self-parking
  • Enjoy Mediterranean cuisine at La Luce, one of the property's 8 restaurants and 4 bars/lounges
  • Splash around at the waterslide or swim in the 13 outdoor pools
  • Indulge with deep-tissue massages, manicures and pedicures or body scrubs at The Spa
  • Services include a free children's club, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests really like the accommodation for the cleanliness, spaciousness and overall comfort
  • 8 minutes by foot from Iberostar Cancun Golf Course and a 4-minute drive from Delfines Beach
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
Hilton Cancun Mar Caribe All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Hilton Cancun Mar Caribe All-Inclusive Resort, you can cool off in one of the 13 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

La Luce – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Maxal – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Noriku – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Vela – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Seasalt – This poolside restaurant specialises in American cuisine and only serves lunch. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • 4 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • La Luce
  • Maxal
  • Noriku
  • Seasalt
  • Vela

Things to do

  • 13 outdoor pools
  • 24-hour gym
  • Air hockey
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 13 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • Mini-fridge
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 80 per pet, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per person (return)
  • Airport shuttle fee per child: USD 25 (return), (up to 15 years old)
  • Pet fee: USD 80 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Hilton Cancun Mar Caribe All-Inclusive Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number ORC180608L73

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1538 out of 2603 reviews
Rating 8 - Good. 584 out of 2603 reviews
Rating 6 - Okay. 275 out of 2603 reviews
Rating 4 - Poor. 111 out of 2603 reviews
Rating 2 - Terrible. 95 out of 2603 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Briana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was beyond amazing and we had such a great time with trying all the food options and going on the various exursions that were out there!
Stayed 6 nights in Dec 2024

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beau site, propre et grand .bonne nourriture ( Les tacos!!! Un must) , plage permettant longue marche. Site tranquille et parfait pour vacances de couple ou en famille. Les piscines sont WOW. Beaucoup de Jacuzzis qui ont vu Sur mer. Jai moins aimé le fait que certaines zone sont réservées seulement pour ceux ayant pris un forfait exorbitant. Nous Avons quand même déboursé 13 000$ pour une semaine, 2 adultes,2 enfants. Je le recommande et jy retournerais.
Stayed 7 nights in Jan 2025

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay, definitely going back
Stayed 5 nights in Dec 2024

8/10 Good

Susan L

We stayed for 4 days and the food and cleanliness varied from day to day. Most days the food was very good for an all inclusive resort. The bathrooms, rooms, restaurants were very clean. They could do a little more picking up room service trays and empty drink cups that could be left around. Most servers were very helpful and friendly. We really enjoyed our stay but beware there are a ton of small children in early January.
Stayed 4 nights in Jan 2025

6/10 Okay

Eugene

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Mauricio

Travelled with family
Only problem is the Bar on the beach and the pool closed só early
Stayed 6 nights in Jan 2025

4/10 Poor

Partha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
So we booked a room (2 queen, enclave, ground floor, beachfront ). This is for a family of 4. This was booked and paid for MONTHS in advance. When we arrived at the resort, they said they don’t have the room available for the FIRST 2 NIGHTS (which is half of our stay). The person at the front desk just said "Sorry, your room is not available for the first 2 nights", and she had ZERO empathy. The first 2.5 days we were stuck in a room in the back of the resort with only ONE bed for FOUR PEOPLE. They didn't even tell us at the desk that there would only be ONE bed in the room. After begging and pleading, they gave us roll away beds but it took 2-3 hours and 4 trips to the front desk to get these and my kids didn’t have their beds until almost 1 am. The room was then packed like sardines with zero room to walk around, but it was better than only having 1 bed. This has eroded my trust in Hilton and Expedia. This has really soured my experience on Hilton and this property. In my opinion, if they didn’t have the room we booked they should have given us an upgrade right away. I also think there should be some reimbursement for the first 2 nights where we had a much worse room that we paid for. Expedia reached out to the hotel 2 days ago and still no response. When we complained about being stuck in that room, we were told "this happens all the time". How can anyone trust a reservation at this resort??
Stayed 4 nights in Jan 2025

8/10 Good

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Jose R De

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!
Stayed 5 nights in Jan 2025

10/10 Excellent

Mayur

Liked: Amenities
Amazing experience staying at this resort with family. Lots of stuff to do for kids and adults. Great food, lots of options for food and drinks. Lovely staff. Pleasant ambience. Huge pool area, having plenty of beach chairs. Rooms are well maintained. Our stay was 10/10 in all aspects.
Stayed 5 nights in Jan 2025

8/10 Good

Yvonne, South Orange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovelyl property. Very safe, people were friendly. Not a rowdy crowd. We went during the holidays so there were long lines for the restuarant, and many times we couldn't get into the popular ones.
Stayed 7 nights in Dec 2024

10/10 Excellent

Yao

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 9 nights at Hilton Mar Caribe with 2 boys 9 and 11 years old. This resort is definitely worth going back again. We came to Cancun every year and some resorts just not worth to go back. Staff very friendly, Luis front door, Alberto checkin, Jarlin Enclave concierge, Irving pool bar, Miguel first aid. Special thanks. Restaurants are great, especially Noriku and Italian one. Japanese restaurant surprised us a lot. Previously we stayed at other hotel and Japanese restaurant tastes a bit non- Japanese food. Noriku is great food tasty and good portion. Vela buffet is great with kids, and dinner BBQ they will bring to your table hot and fresh. Pool activities all day long from 9 -6. Then night events at sky bar till 11pm. Location is easy access to everything we took bus to town 12 peso gets you anywhere in hotel zone. Staff worked very hard to maintain everything. Kids enjoyed Sandbar Social with PS5, air hockey, pingpang and other games. There’s always staff there to help. Kids club has lots of events daily as well. Beach is beautiful and soft white sands. You can use cabana free if you book Enclave access. Enclave also gives you another bar access and premium liquor. Overall I think Hilton Mar Caribe is great resort for vacation with kids and worth to go back again.
Stayed 9 nights in Dec 2024

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was better than we expected. The resort had all of the amenities we needed. The staff was courteous and helpful.
Stayed 5 nights in Dec 2024

6/10 Okay

JI

Travelled with family
Concierge weren’t very helpful
Stayed 5 nights in Jan 2025

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a small resort with little to do. The entertainment was average and the food was not good. Drinks were watered down and they kept running out of food/drink items. Overall, the beach and lovely climate make up for these things but I would not stay here in the future.
Stayed 5 nights in Dec 2024

10/10 Excellent

Xuelei

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are 10 people group. All rooms are big with beautiful ocean view. Very good service. Thanks
Stayed 4 nights in Dec 2024

10/10 Excellent

chaesung

Liked: Cleanliness, staff & service, property conditions & facilities
Dinning
Stayed 4 nights in Dec 2024

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Pros: The suites were the best one bedroom suites I have every stayed in with children to date (murphy beds are so much better than a pull out couch). The bed and pillows were extremely comfortable. Size of the bathroom was excellent for staying with 2 children. Food was good; buffet was very good; coffee at the breakfast buffet was excellent Cons: I would have preferred the sound from the roof top club (Chala) not played so loud as late into the evening as it did. Check-in was at 3pm but we did not get our room until around 4pm (and had arrived before noon). Reservations for dinner were a bit confusing bc they were suspended but then still required for somethings. Overall, the cons did not ruin the vacation experience and we would definitely stay again
Stayed 7 nights in Dec 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful ,my room was breathtaking. The food wasn’t that great only the hibachi was excellent. Apart from that had an amazing time definitely will be back .
Stayed 4 nights in Jan 2025

10/10 Excellent

Zhongfei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very thing is perfect.
Stayed 5 nights in Jan 2025

6/10 Okay

Colette

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Overall the property was pretty. The water was the cleanest I have ever seen in Cancun. I don’t know that I would recommend this property in the future. The house keeping was not very good. Some days even when we would call for cleaning it would not be done by 5pm and then they would knock to clean the room right as we were all trying to get ready for dinner. We had 2 adjoining rooms for my family of 6. We had to call numerous times just to get clean towels. As far as the food options… I have never been to a resort in Cancun where it was so difficult to eat a meal. Had to make reservations each day for that day wake up early (7:30am) to wait in line to make reservations for dinner that night that opened at 9am. If you weren’t first 20 in line you had to take whatever restaurant was still available or eat at 9:30pm. To top it off food wasn’t great. Room service runs around an hour to hour and a half. Overall the resort was very pretty but not the best experience we have ever had in Cancun for the price point. We also upgraded to the “Enclave Suits” which is their version of VIP. We didn’t feel very VIP
Stayed 8 nights in Dec 2024

10/10 Excellent

Imari

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean, lots of activities for toddlers to senior citizens . I would definitely recommend this resort for families
Stayed 5 nights in Dec 2024

2/10 Terrible

Hoshito

Disliked: Staff & service
Stayed 4 nights in Dec 2024

2/10 Terrible

Fawzeih

Travelled with family
Disliked: Staff & service, amenities
Do not visit this property if you have any type of food restrictions. On several occasions there were ZERO fresh vegetarian protein options. Food at the buffet was terrible quality and oftentimes my family and I just ate bread. To get into any of the restaurants you must bend over backwards. Each one has its own policy which changes per day. Moreover, the food and service at the restaurants was not worth the struggle that it took us to get in. Restaurants regularly had several items unavailable from the menu, and our meals never came with the full items listed on the menu. Regarding pool, there is no poolside food service, and the only pool food available was burgers, hot dogs, and cheap pizza made from tortilla wraps. Spend more money and stay somewhere that will actually service you and give you a relaxing stay. I am appalled by how unaccomodating this resort was.
Stayed 5 nights in Dec 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROS- Newer Rooms, BEAUTIFUL beach with aqua water, all inclusive with Japanese steakhouse and private cafe for enclave rooms. CONS- No hot tub and minimal night time entertainment. Some food/drink items are a little wonky but it is Mexico so we didn’t expect it to be just like USA. My picky kids found some thinks they liked.