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Melia Casa Maya Cancun All Inclusive

4.0 star property

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Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
On the beach, white sand, sun-loungers, beach umbrellas
Exterior
View from room
2 outdoor pools, pool umbrellas, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Housekeeping
  • Air conditioning

Explore the area

Map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Langosta Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪6 min drive‬
  • La Isla Shopping Mall
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for The Level, Suite, Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

The Level, Suite, Ocean View

  • Ocean view
  • 81 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

  • Ocean view
  • 104 sq m
  • Sleeps 8
  • 1 King Bed and 2 Single Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View | Down duvets, minibar, soundproofing, iron/ironing board

The Level, Room, Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Room, Ocean View

View from room

Melia Room, Ocean View

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

Terrace/patio

The Level Room Swim Up

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View | Down duvets, minibar, soundproofing, iron/ironing board

Melia Suite Ocean View

  • Ocean view
  • 81 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

Terrace/patio

The Level Suite Swim Up

  • Ocean view
  • 81 sq m
  • Sleeps 5
  • 1 King Bed

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  • All-inclusive
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4.4 out of 5, Excellent, (5828)
The price is €365
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includes taxes & fees
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About this property

Melia Casa Maya Cancun All Inclusive

Family-friendly property on the beach, with 2 outdoor pools
Spend the day relaxing on the beach or at a complimentary water park before returning for a meal at one of Melia Casa Maya Cancun All Inclusive's 4 restaurants.
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down duvets. 55-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Melia Casa Maya Cancun All Inclusive's great beach location. During your stay, you're just a quick walk from Langosta Beach. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine at Merkado, one of the property's 4 restaurants and 3 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes volleyball and a playground
  • Guests have great things to say about the beach and the clean guestrooms
  • Steps from Langosta Beach and 6 minutes by car from Cancun Convention Center
  • Local-area shuttle service available for a fee
Melia Casa Maya Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Melia Casa Maya Cancun All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park and a children's pool.

There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a garden and a terrace. Free self parking is available.

This 4-star Cancun property is smoke free.

Merkado – This restaurant specialises in local cuisine.
Lobby Bar Boreal – On-site lobby lounge. Open daily.
Cape Nao – This restaurant overlooks the ocean and specialises in international cuisine. Open daily.
Casa Nostra – This restaurant specialises in Italian cuisine. Open daily.
The Grill – This restaurant only serves lunch. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (180 centimetre wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Melia Casa Maya Cancun All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night
  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 23 out of 52 reviews
Rating 8 - Good. 15 out of 52 reviews
Rating 6 - Okay. 6 out of 52 reviews
Rating 4 - Poor. 3 out of 52 reviews
Rating 2 - Terrible. 5 out of 52 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

BASSEM

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Needs a lot of improvement, limited food options, below average, swimming pool water is not heated
Stayed 4 nights in Jan 2025

8/10 Good

Noemi

Liked: Cleanliness, staff & service
Stayed 10 nights in Dec 2024

4/10 Poor

alaa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

2/10 Terrible

Yuwei

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I beg you not to come here, even if they are giving you a good deal. First off, they opened on December 16th, so any reviews before that are either not for this hotel, or fake. You will find the reviews after December 16th are all quite negative. To give you the specifics, as everyone mentions, they first told us the waterpark will be opened December 18th, then it becomes December 20th. As of today December 21st, it is still NOT opened. Only excuses after excuses. The room we got is nothing like what we saw online. The gym is not opened, the bar does not open until 11am, there is no kid’s club, only 1 sit down restaurant opened each night, the beach color is gross and not even close to what you see on their photoshopped website pictures, not to mention the foul smell and tons of seaweed on the beach. The only good things about this hotel are that the food is good, and the service is good. If you have booked here because you are getting you a good deal, please try to get a free refund and book somewhere else, as almost nothing they promised you online will be available here.
Stayed 7 nights in Dec 2024

2/10 Terrible

Ajay Kumar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Chintan

Disliked: Cleanliness, staff & service, property conditions & facilities
I am questioning Expedia’s reviews now. This property is worst! No Spa and no gym at property. When we asked for options outside and they were clueless. Service: very very bad. They are not prepared for guests and very rude when it comes to talking with Food: same food every day and with limited options. They have half of the restaurants closed most of the time Room service: none. Their phone line conveniently doesn’t work. Water park: limited and dirty. Expedia customer care I hope you do something about this.
Stayed 3 nights in Dec 2024

2/10 Terrible

Paula

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water or phone services which means you have to tale the long walk to lobby to request anything. The room only had a bed and tv, nothing else no pictures night stand, no chairs. This place is not ready for guess.
Stayed 3 nights in Dec 2024

6/10 Okay

Michael

Liked: Staff & service, amenities
The internet was disconnected. There was often no hot water. There was no freely available drinking water - I had to run after the workers all the time and ask them to bring me a bottle of water at least once a day. The phones in the rooms did not work - there was no way to call the reception. The elevators were constantly being repaired. The food was monotonous and not for children. In the main restaurant for dinner they only had tacos and caesarea. In general, the food was very poor. You feel like they were saving on everything. The water slides worked 1 day out of 7. There is no entertainment, no gym or any kind of sports field.
Stayed 6 nights in Dec 2024

8/10 Good

Zheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sea view. Food is average
Stayed 3 nights in Dec 2024

8/10 Good

Dalia Magaly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El menú es poco variado pero el servicio es bueno y las habitaciones muy cómodas.
Stayed 9 nights in Dec 2024

8/10 Good

Ernesto Sandoval

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024