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ibis Cancun Centro

3.0 star property

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Photo gallery for ibis Cancun Centro

Exterior
Desk, blackout curtains, soundproofing, free WiFi
Shower, eco-friendly toiletries, hair dryer, towels
Lunch and dinner served, Regional cuisine
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Housekeeping

Explore the area

Map
Av Tulum Y Nichupte, Supermanzana 11 M2 L3, Cancun, QROO, 77504
  • Dubai Palace Casino
    ‪5 min walk‬
  • Plaza Las Americas
    ‪6 min walk‬
  • Plaza 28
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Double Room, 1 Double Bed, Lagoon View

Desk, blackout curtains, soundproofing, free WiFi

Double Room, 1 Double Bed, Lagoon View

  • Lagoon view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed | Desk, blackout curtains, soundproofing, free WiFi

Double Room, 1 Double Bed

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 2 Double Beds

Desk, blackout curtains, soundproofing, free WiFi

Double Room, 2 Double Beds

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

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About this property

ibis Cancun Centro

Hotel with a 24-hour front desk, a short walk to Plaza Las Americas
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Additionally, valet parking, a business centre and dry cleaning are on-site. Housekeeping is available once per stay.
Ibis Cancun Centro offers 190 accommodations with a hairdryer and blackout curtains. 22-inch plasma televisions come with satellite channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the shopping around ibis Cancun Centro. During your stay, you're just a quick walk from Plaza Las Americas. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Just a 2-minute drive from Plaza Las Americas and 5 minutes from Puerto Cancun Marina Town Center
  • Airport drop-off shuttle service available for a fee
  • Cats and dogs welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre.

A computer station is on site and WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and laundry facilities are also featured at the business-friendly ibis Cancun Centro. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. For a fee, parking is available.

This 3-star Cancun hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
On-site venue – This restaurant specialises in Regional cuisine and serves lunch and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Covered parking on site (MXN 100 per stay)
  • Covered valet parking on site (MXN 100 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MXN 279 for adults and MXN 140 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Renez-vous

Things to do

  • Shopping centre
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift (180 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (60 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch plasma TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 300 per pet, per night, plus a deposit of MXN 1000 per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 13 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 279 for adults and from MXN 140 for children
  • Airport shuttle fee: MXN 500 per vehicle (maximum occupancy 4)
  • Covered self-parking fee: MXN 100 per stay
  • Valet parking fee: MXN 100 per stay
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 300 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 13 children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Centro
Centro Cancun
Ibis Cancun Centro
Ibis Centro Hotel Cancun
ibis Cancun Centro Hotel
Ibis Cancun Centro Hotel Cancun
ibis Cancun Centro Hotel
ibis Cancun Centro Cancun
ibis Cancun Centro Hotel Cancun

ibis Cancun Centro Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 603 out of 1231 reviews
Rating 8 - Good. 321 out of 1231 reviews
Rating 6 - Okay. 136 out of 1231 reviews
Rating 4 - Poor. 80 out of 1231 reviews
Rating 2 - Terrible. 91 out of 1231 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexis

It was great
Stayed 1 night in Jan 2025

10/10 Excellent

mariana

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent locationand staff was friendly.
Stayed 1 night in Jan 2025

10/10 Excellent

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Dec 2024

10/10 Excellent

Delbert

Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioner in my room did not work, but they were very good about changing rooms
Stayed 1 night in Jan 2025

6/10 Okay

Edwin

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Not for families, or groups more than 2 per room. Very small no microwave no fridge. Location is great has a Walmart express below it and a 7/11 across the street
Stayed 7 nights in Dec 2024

6/10 Okay

Lakhbir

Stayed 1 night in Dec 2024

2/10 Terrible

Amal

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The only major thing I have noticed with this hotel was it has no windows no fresh air and it smells because for a decade there’s no fresh air that went through the entire. There’s nothing circulating.
Stayed 9 nights in Dec 2024

10/10 Excellent

Omari

Stayed 4 nights in Dec 2024

8/10 Good

AKHIL

Liked: Cleanliness, property conditions & facilities
Room was very small
Stayed 2 nights in Dec 2024

10/10 Excellent

Jessie James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Alyssa

Stayed 1 night in Dec 2024

8/10 Good

Varun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location in downtown and closer to all locations. Perfect for people who don't spend much time in the room and go outside to explore.
Stayed 3 nights in Dec 2024

2/10 Terrible

Susana

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

kavanno

Stayed 4 nights in Dec 2024

10/10 Excellent

lucas

Stayed 1 night in Dec 2024

10/10 Excellent

Roger Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffvat Ibis Centro Cancun were very friendly and welcoming. It's nice to have a Walmart Express connected to the property and a very large busy mall within a very short walking distance of Ibis. Thank you to the staff at Ibis Centro Cancun for making my stay in Mexico a wonderful wonderful experience.
Stayed 6 nights in Dec 2024

10/10 Excellent

RIDWAN

Liked: Cleanliness, staff & service, property conditions & facilities
overall good
Stayed 2 nights in Dec 2024

10/10 Excellent

Steven

Liked: Staff & service, amenities, property conditions & facilities
I was really impressed with this hotel. Everything was clean. Check in was easy and quick. Lots available in short walking distance. I would stay there again.
Stayed 1 night in Dec 2024

10/10 Excellent

Misael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel to sleep comfortably at night and easy access to transportation across the street to head out to explore during the day.
Stayed 3 nights in Dec 2024

2/10 Terrible

Nassar, Richmond

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad customer service, room smelled really bad, don’t even try a breakfast in the restaurant, terrible.
Stayed 2 nights in Dec 2024

10/10 Excellent

Bernardo

Stayed 1 night in Dec 2024

2/10 Terrible

Carlos

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For children the ask for some of ID which I was not told until I go to the check in made it very long and misinformed about the documents needed to check in children I will never go back
Stayed 1 night in Dec 2024

10/10 Excellent

Winston

Stayed 1 night in Dec 2024

8/10 Good

Bianca

Stayed 1 night in Nov 2024