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Ocean Spa Hotel – All Inclusive

3.0 star property

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Photo gallery for Ocean Spa Hotel – All Inclusive

View from property
On the beach, sun-loungers, beach umbrellas, beach towels
Exterior
Aerial view
Food court

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • All-inclusive
  • Spa
  • Pool
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Blvd Kukulcan Km 3.5, Cancun, QROO, 77500
  • Playa Tortugas
    ‪3 min walk‬
  • Langosta Beach
    ‪16 min walk‬
  • Tortuga Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room

Standard Room | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room

  • 19 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Room Standard

In-room safe, desk, blackout curtains, iron/ironing board

Room Standard

  • Sleeps 4
  • 2 Double Beds

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About this property

Ocean Spa Hotel – All Inclusive

Family fun on the beach, with outdoor pool, near Playa Tortugas
Catch some rays at the beach or spend the day relaxing at Ocean Spa Hotel – All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Ocean Spa Hotel – All Inclusive offers 151 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. 22-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Ya ax che has 4 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Ocean Spa Hotel – All Inclusive. During your stay, you're just a quick walk from Playa Tortugas. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Asian cuisine while dining at Fussion
  • Take a swim in the outdoor pool
  • Treat yourself to aromatherapy, body scrubs or body wraps at Ya ax che
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a steam room, a sauna and rowing/canoeing
  • Just a 3-minute walk from Playa Tortugas and a 2-minute drive from Langosta Beach
  • Local-area shuttle service available for a fee
Ocean Spa Hotel – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Ocean Spa Hotel – All Inclusive such as an outdoor pool and a children's pool.

Free breakfast is served daily. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive hotel also offers a steam room, a garden and a terrace. Free self parking is available.

This 3-star Cancun hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 9:00 AM.
Fussion – This restaurant specialises in Asian cuisine and only serves dinner.
Diego – On-site bar. Open daily.
Frida – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Siena – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Caracol – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
Limited gourmet or à la carte dining

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Tennis
Volleyball

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 9:00 AM
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caracol
  • Diego
  • Frida
  • Fussion
  • Siena

Things to do

  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Rowing/canoeing
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Spa Hotel – All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1000 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Ocean Spa
Ocean Hotel Spa
Ocean Spa
Ocean Spa Cancun
Ocean Spa Hotel
Ocean Spa Hotel All Inclusive
Ocean Spa Hotel All Inclusive Cancun
Spa Hotel All Inclusive
Ocean Spa All Inclusive
Ocean Spa Hotel
Ocean Spa Cancun
Ocean Spa
Hotel Ocean Spa Hotel Cancun Cancun
Cancun Ocean Spa Hotel Cancun Hotel
Hotel Ocean Spa Hotel Cancun
Ocean Spa Hotel Cancun Cancun
Ocean Spa Hotel All Inclusive
Ocean Spa Hotel Cancun All Inclusive

Ocean Spa Hotel – All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 72 out of 332 reviews
Rating 8 - Good. 94 out of 332 reviews
Rating 6 - Okay. 86 out of 332 reviews
Rating 4 - Poor. 42 out of 332 reviews
Rating 2 - Terrible. 38 out of 332 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Dec 2024

4/10 Poor

Julio

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not good experience.
No hot water. The customer service in the kitchen was very bad have to wait for 1/2 hr for the server. Beach wasn't good. The keys for the room wasn't working correctly. I Wil not recommend this hotel.
Stayed 3 nights in Nov 2024

6/10 Okay

Yiseth

Travelled with family
Disliked: Property conditions & facilities
The room was clean, facility was average condition, food was okay not much choices. The staff by the buffet seemed upset most of the time, they barely smiled or said good morning, good evening etc. The pool and beach are nice good for families since they have a playground. Entertainment was regular ended pretty early most nights.
Stayed 4 nights in Oct 2024

4/10 Poor

Ericka

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El lugar se ve super mal, demasiado viejo para el precio, habiendo otros lugares súper bonitos por igual valor, pero ya había hecho la reservación, no podía cancelarla. La habitación que me dieron super fea, dañados los muebles, y olía horrible. No recomiendo ese lugar para nada. Muy descontenta.
Stayed 4 nights in Sep 2024

2/10 Terrible

Estephany

Disliked: Cleanliness, property conditions & facilities
The hotel cleanliness is a concerning issue. My family and I got food poisoning from the buffet from day 1 preventing us from enjoying the rest of our trip in Mexico. The room given to my aunt smelled funky and the bathroom was not clean. She had to request to be moved to a different room because the smell was intolerable. When you walked in the hallways, there was water dripping down and coming out from the walls. The pool water seemed to not have been cleaned in a while. Overall, the hotel seemed neglected and definitely not worth it’s rating.
Stayed 4 nights in Sep 2024

6/10 Okay

Krystal

Liked: Staff & service
Stayed 4 nights in Aug 2024

2/10 Terrible

Lesley

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, hotel does not have AC. Rooms were not available on time. Room had roaches. Room was dirty. Mini bar was missing one leg and it would fall over. I asked to be moved to another room they would not do it. I paid for a good view room they gave me garden view. Staff was extremely rude and unhelpful. Food was terrible, cold not well prepared, we had kids and they had no variety. Pool area had almost no umbrellas. Overall my experience in this hotel was terrible.
Stayed 4 nights in Jul 2024

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this location would be something I will come back with my friends and family.
Stayed 3 nights in Jun 2024

6/10 Okay

Nathan, Valparaiso

Stayed 3 nights in May 2024

10/10 Excellent

Rita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a nice beach access and pool. Buffet was not very good 😳
Stayed 4 nights in May 2024

8/10 Good

EVA

Travelled with family
Liked: Cleanliness, staff & service, amenities
El personal es muy amable, Rogelio nos atendió súper bien, nos ayudó a coordinar nuestras actividades. Y unos de los meseros destacados está Ricky, súper atento siempre!
Stayed 4 nights in May 2024

6/10 Okay

Sam

Liked: Staff & service
Hotel needs some cleaning
It was all inclusive and for what ever reason they charge $15 on my card. They ask you for a credit card when u check in, usually all inclusive don't. please be careful when checking out, make sure to ask you don't owe anything. We paid over $374 for one night only for ALL inclusive so why was a charge, we didn't buy anything from them. Resort needs some major cleaning. Rooms and food were just ok. nothing special.
Stayed 1 night in May 2024

4/10 Poor

Julien, Montréal

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Apr 2024

6/10 Okay

Tonya

Stayed 2 nights in Apr 2024

10/10 Excellent

Rodger, Woodstock

Travelled with partner
Liked: Cleanliness, staff & service
The staff is fantastic! Miguel and Jesus are fantastic bar tenders!! Viktor was a fantastic entertainer, really enjoyed talking with him as well! We would definitely come back.
Stayed 4 nights in Mar 2024

4/10 Poor

Joaquin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids were getting feet hurt due to tiles from pool coming off. Pools were in bad condition. Service super slow. Food was not bad but same. No beach. Better options out there.
Stayed 2 nights in Mar 2024

6/10 Okay

Gwendolyn

Travelled with family
Liked: Property conditions & facilities
Food is not the best
Stayed 1 night in Mar 2024

6/10 Okay

Diane, Abbotsford

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Raul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Had a good time
Stayed 4 nights in Mar 2024

6/10 Okay

Erica

Travelled with family
Liked: Staff & service, property conditions & facilities
The food was nasty. Not enough options.
Stayed 3 nights in Mar 2024

10/10 Excellent

Gail Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has a nice family atmosphere. The food was good, all the staff were very helpful and it was very clean. We did not get sick eating the food or drinking the water. We ocean water was a bit murky so we didn’t swim there but took the shuttle to other beaches. Note: it did cost more upon check in than Expedia had listed (17000 mxn instead of 10000)
Stayed 7 nights in Feb 2024

8/10 Good

PANKAJ

Liked: Cleanliness, staff & service, property conditions & facilities
More veg options needed
Stayed 4 nights in Jan 2024

6/10 Okay

Sinjo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

ABDUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024