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Park Royal Beach Cancun

3.5 star property

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Photo gallery for Park Royal Beach Cancun

Kayaking
Family Suite with Terrace | View from room
2 outdoor pools, pool umbrellas, pool loungers
Rooftop terrace
Front of property

Reviews

7.2 out of 10
Good

Popular amenities

  • All-inclusive
  • Bar
  • Housekeeping
  • Spa

Explore the area

Map
Cancun, QROO
  • La Isla Shopping Mall
    ‪3 min walk‬
  • Cancun Interactive Aquarium
    ‪6 min walk‬
  • Marlin Beach
    ‪15 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Superior

Deluxe Superior | Minibar, in-room safe, desk, laptop workspace

Deluxe Superior

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King

Deluxe King | Minibar, in-room safe, desk, laptop workspace

Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | Minibar, in-room safe, desk, laptop workspace

Family Suite

  • 74 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Room

  • 36 sq m
  • Sleeps 4

View all photos for Family Suite with Terrace

Family Suite with Terrace | Minibar, in-room safe, desk, laptop workspace

Family Suite with Terrace

  • 113 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite with Balcony

Family Suite with Balcony | Minibar, in-room safe, desk, laptop workspace

Family Suite with Balcony

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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Occidental Costa Cancún All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.9 out of 5, Good, (2364)
The price is €232
for 1 room
includes taxes & fees
23 Apr - 24 Apr
Occidental Costa Cancún All Inclusive

About this property

Park Royal Beach Cancun

On private beach with 2 outdoor pools, near La Isla Shopping Mall
Catch some rays on Park Royal Beach Cancun's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants. Change of towels is available on request
Park Royal Beach Cancun offers 155 air-conditioned accommodations with minibars and a safe. 32-inch LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Massages are available on the beach and in the spa. Other services include hot stone massages.
The shopping around Park Royal Beach Cancun gets high marks from our customers. During your stay, you're just a quick walk from La Isla Shopping Mall. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • For dining with garden views, stop by La Veranda, one of the property's 4 restaurants and 3 bars/lounges
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Indulge with hot stone massages at the spa
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a gym and a sauna
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Just a 3-minute walk from La Isla Shopping Mall and 9 minutes on foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Park Royal Beach Cancun is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. At Park Royal Beach Cancun, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive hotel also offers a children's club, a children's pool and a sauna. Free self parking is available.

This 3.5-star Cancun hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM.
La Veranda – This poolside buffet restaurant serves breakfast, lunch and dinner.
El Pescador – This restaurant specialises in seafood and serves lunch and dinner. Open daily.
Frida – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Andiamo – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Ekinox – On-site bar. Open daily.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Football
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Theme parties

Other inclusions

Transport to off-site activities

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 4 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Andiamo
  • Ekinox
  • El Pescador
  • Frida
  • La Veranda

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Highchair
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (84 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (110 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 6 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cancun Park Royal
Park Royal All Inclusive
Park Royal Cancun
Park Royal Cancun All Inclusive
Caribe Park Royal Grand Cancun
Grand Park Royal Cancun Caribe Hotel Cancun
Park Royal Beach Resort Cancún All Inclusive Cancun
Park Royal Beach Resort Cancún All Inclusive
Park Royal Beach Cancún All Inclusive Cancun
Park Royal Beach Cancún All Inclusive
Park Royal Cancun Inclusive
Park Royal Cancun All Inclusive
Park Royal Cancun - All Inclusive Cancun
Park Royal Beach Resort Cancún All Inclusive
Park Royal Cancun - All Inclusive All-inclusive property
Park Royal Cancun - All Inclusive All-inclusive property Cancun

Park Royal Beach Cancun Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 324 out of 1005 reviews
Rating 8 - Good. 273 out of 1005 reviews
Rating 6 - Okay. 178 out of 1005 reviews
Rating 4 - Poor. 121 out of 1005 reviews
Rating 2 - Terrible. 109 out of 1005 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

katherine

Stayed 1 night in Jan 2025

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
The check-in process was very long! The property was nice, though on the small side. Lots of wind during our 4 day stay so the red flags were out and we couldn't use any of the water amenities. Without those, there was not much else to do. The "shows" were a little disappointing too. Food was mediocre, usually just warm, but we did enjoy the food at the El Pescador restaurant. All of the wait staff were very friendly, though the bartenders were all on the crabby side! The beach was beautiful and plenty of seating by the pools and beach.
Stayed 5 nights in Jan 2025

8/10 Good

Daisy

Travelled with family
It is an old property. Food is not good. It is across a nice mall.
Stayed 8 nights in Dec 2024

6/10 Okay

MARIA GIRLIE LU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

KARIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and well maintained with friendly, helpful staff! The location is perfect, and the beach is beautiful! The food is sub-par and there are NOT enough beach chairs at the beach.
Stayed 7 nights in Dec 2024

4/10 Poor

Dominique Erica

Disliked: Staff & service, amenities, property conditions & facilities
It all started with an unfriendly check-in and delayed access to our room keys. Service was not good throughout our stay. Reservations in restaurants are very hard to get. You need to be on app at 9am and within minutes they are sold out. Food at buffet is not good, so access to restaurants is the only hope in getting decent food. The bartenders and servers are very good and kind. They tried hard to make the experience more positive. People reserve chairs around the pool early by putting towels on them and then there isn't any left for anybody else. Management needs to rethink their customer experience.
Stayed 5 nights in Dec 2024

10/10 Excellent

xin

Liked: Cleanliness, staff & service, property conditions & facilities
Big room
Stayed 6 nights in Dec 2024

6/10 Okay

Alex

Travelled with family
Stayed 11 nights in Dec 2024

2/10 Terrible

Mark

Travelled with family
Disliked: Staff & service
Purchased a Deluxe Nature View room and received a non Deluxe room with a view of the room top of the first floor. During check-in it wasn't a very pleasant onboarding experience. They just tell you to download the app and everything you need is in the app. Unfortunately when you connect to their free internet it will take you 45 minutes to download it. The app allows you to request maintenance to room and guest services. We had to enter tickets for all types of issues in our room and it says they will be there within a certain time frame but no one shows up, no one calls and the issue isn't fixed.. At one point I had to go down to the front desk 4 times to ask someone to fix our restroom. They would clean the room and only leave 2 towels in a room knowing there are 4 people staying there. I have had better food at many potlucks than the food offerings at the buffet. Was pretty much the same exact thing for each breakfast, lunch and dinner. Reservations to the restaurants were also needed to be made on the app which for 2 of our nights were turned off and you couldn't make reservations. The times if you didn't jump on at 9am and make reservations you may not get one for the next evening. Pool service drinks were like any other all inclusive hotel but food at the pool was below average. Deep fried hot dogs, burgers, cheese quesadillas or nachos is all you could get at the pool. The main family pool only had pool ladders to get in or out.
Stayed 5 nights in Dec 2024

8/10 Good

mihir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort can use alsome upgrades, room was good, food was average. Was expecting better quality of food. 3 restaurants on the property but you cannot get reservations. You have to wait 2-3 hours in the morning in front lobby to see the hostess to get a reservation if you lucky. And frankly the restaurant food is also not that great so don't waster your time in the morning to get a reservation. Staff is excellent and goes above and beyond to make up for mediocre food quality and dates facility.
Stayed 5 nights in Dec 2024

6/10 Okay

Cristina

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The positives: The beach is beautiful and the staff is doing their best to serve an overfilled old hotel. The negatives: long lines at check in, missing towels in the rooms, housekeeping line not answering requests, mediocre food quality and variety. Reservations at the hotel restaurants were almost impossible to obtain due to a faulty app. Our room had an old bathtub that was repainted several times and showed moldy areas. Shower curtain was also moldy. No hot water for showering in the evening due to the busy time. Again, the staff did their best to accommodate our needs but they were severely understaffed.
Stayed 7 nights in Dec 2024

4/10 Poor

Esmeralda

Travelled with family
Disliked: Staff & service
The beach was beautiful
Stayed 7 nights in Dec 2024

6/10 Okay

Nishanth, Richmond

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Nice private beach, but people occupy the beach chairs early in the morning by placing toys and towel. They will be gone for hours for lunch and other activities without allowing other guests to use beach chairs. Managment is not proactive to impose fair rules for all the guests to enjoy beach. Food quality is average. Service is average. Phones and shower do not work properly.
Stayed 4 nights in Dec 2024

4/10 Poor

Neelofar

Travelled with family
Disliked: Amenities, property conditions & facilities
They made us line up to book our New Year’s Eve Dinner which was one choice any way for 4:19 min From 9:30 am to 12:30 noon
Stayed 7 nights in Dec 2024

4/10 Poor

Ning, Syosset

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
One of the worse experiences. Too many things to complain but I think the main issue is management and training
Stayed 3 nights in Dec 2024

6/10 Okay

XXX

Travelled with family and small children
Good place to stay but food was average
Stayed 4 nights in Dec 2024

4/10 Poor

Jessica

Stayed 7 nights in Dec 2024

4/10 Poor

Johnathon Kassem

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property is not that bad food is terrible did not have hot water in the shower cleaning staff did not clean my room very good . I world not recommend this place . Specially if you like food the food is very bad I got sick
Stayed 5 nights in Dec 2024

2/10 Terrible

Tiejun

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Raul Jesus

Stayed 4 nights in Dec 2024

6/10 Okay

Javida

Travelled with family
Impossible to reserve spots at their restaurants. Food was really bad at the buffet for breakfast, lunch and dinner. Not a good option or variety for snacks, very thin walls of the rooms. Basically you could hear your neighbors. Couldn’t even sleep because our neighbor was snoring. Elevators was taking too long.
Stayed 6 nights in Dec 2024

4/10 Poor

Emma

Liked: Cleanliness, staff & service
Food was not the best, and options were very limited. The taste was unique at best, but definitely not for my family and I.
Stayed 6 nights in Dec 2024

4/10 Poor

Talishia

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Room had a leakage problem and all staff kept doing was putting down towels. It was like that the whole time we were there. Didn’t get clean towels when asked. Staff wasn’t helpful at all. Worst experience ever and it was our first time visiting Cancun. Also a roach ran out the room when we returned.
Stayed 3 nights in Dec 2024

4/10 Poor

Guirguis

Travelled with family
Liked: Staff & service, property conditions & facilities
There is a problem with the food , the whole family got food poisoning, ruined our vacation Definitely the food was not clean
Stayed 6 nights in Dec 2024

8/10 Good

Grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024